Anchor’s Barnfield is located at the heart of the Horley community with good road and public transport links. The home provides tailored care for up to 63 customers, striving to meet individual needs and enhance quality of life.

Each resident receives a personalised care plan which is designed to ensure their needs and desires are always met while they are living at Barnfield. Dementia care is available at the home, where staff receive on-going training to ensure their approach reflects best practice. Anchor's Dementia Care Team was awarded the Outstanding Dementia Care Innovation at the 2015 Dementia Care Awards.

The group is a 2016 Sunday Times Top 100 Not-for-Profit Organisations to work for and reinvests money in its services to ensure customers receive the highest quality of care possible.

Group: Anchor

Person in charge: Sue Lewis (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 63 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 63

Rooms with ensuite WC: 12

Facilities & Services: Day Care • Respite Care • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barnfield: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Barnfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Barnfield in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.567 for Barnfield is calculated as follows: ( (119 Excellents x 5) + (44 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 180 Ratings = 4.567

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.476 Points relating to the number of positive Reviews for Barnfield is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 6 Reviews ÷ 12.6 Target = 0.476

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Barnfield has a Review Score of 9 (9.043) from 15 Reviews


Average Ratings

  • Excellent
    10
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barnfield?

  • Extremely LIKELY
    13
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barnfield

  • Son of Resident/Service User
    5
  • Daughter of Resident/Service User
    4
  • Husband of Resident/Service User
    2
  • Resident / Service User
    2
  • Respite Resident/Service User
    1
  • more

Friendly, supportive, responsive, professional, caring to both the resident (my mother) and myself.

How likely would you be to recommend Barnfield? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Barnfield staff are very caring for my mother's needs, she has dementia - the staff are aware of this and talk to her and care for her needs with respect and consideration for a lady of her age. Thank you.

How likely would you be to recommend Barnfield? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

My mother moved to Barnfield after 3 months in the hospital. The staff and management have been most helpful at all stages and rooms have been refurbished when she has moved a couple of times.

At all times, the staff have been very good to my mother and I would recommend to anyone who needs daily care. Barnfield is a bit tired but recent repainting and general updating of rooms has helped.

How likely would you be to recommend Barnfield? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My father has been a resident in Barnfield since February 2016. The care he receives is excellent. At the age of 95, he is totally happy in Barnfield.
Nothing is too much for the caring and friendly staff. The support, personal care and professionalism is fantastic!

How likely would you be to recommend Barnfield? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My husband has been attending Barnfields for day care and respite for nearly 2 years now.
I find the staff wonderful, caring, helpful and so friendly with a sense of humour.
The home is kept really clean, the food is excellent, really it's hard to find fault with this care home.
My hubby will be going in permanently and I have no worries about his care at all.

How likely would you be to recommend Barnfield? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I came to this care home for respite and I liked it so much I decided to stay. I love it here and my room has become very much my own home. The carers here are so lovely and I have found that they put themselves out to make sure that I am happy, and I am.

How likely would you be to recommend Barnfield? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

When I was admitted, I was very nervous, worried and in a lot of pain. All staff (day and night) and residents made me feel at home and welcome. All members of staff are very understanding, caring and sympathetic.
All staff showed me such loving, tender care to make me feel better, they all are really lovely. If someone wants to be admitted, I will recommend Barnfield to them and tell them with all my experience. What a nice place to come.

How likely would you be to recommend Barnfield? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I cannot say a bad word about anyone working at Barnfield even the receptionist is fairly good (joke).
The are all friendly and very good with the people they look after. I must say a special person there is a man who goes above and beyond. I cannot understand why he is not a team leader or something similar.

How likely would you be to recommend Barnfield? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My Mum was taken here in February 2016 for respite care whilst her husband was in hospital.
She is now in permanent care at Barnfield as he has since passed away.
The staff are so friendly and helpful in all ways.
Any health concerns are dealt with efficiently.
She is very happy and comfortable in her new home as are all our family for her.
Many thanks to all at the home, long may it continue.

How likely would you be to recommend Barnfield? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My wife has Alzheimer's and attends Barnfield two days a week.
It is a pleasant place and the staff have always been very friendly, considerate and helpful.
My wife has always been willing to attend there and is always welcomed by staff and other clients when she arrives.
As to the care home itself what I have seen is excellent and it has what I would call a "welcoming air".

How likely would you be to recommend Barnfield? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Mother came to the home last year and is now a permanent resident. She has dementia and shakes. She is quite happy and likes the staff. She is cared for and kept clean and tidy and is well fed.
She always says how nice the staff are and I have always found the staff very pleasant and friendly. I have never had any cause for concern for her care and management are always helpful and kind. Facilities and overall look of home is very nice.

How likely would you be to recommend Barnfield? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

My mother has been at Barnfield for three years.
In that time we have seen a lot of staff changes and improvements.
Overall I feel very satisfied and confident with the care she receives, she is very happy.
My only concern, which is nothing to really worry me, is I would like to see less agency staff and more permanent, so a relationship can be built up with the residents.
I would thoroughly recommend Barnfield to anyone I feel my mother is in very safe hands.

How likely would you be to recommend Barnfield? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

My mother who has been with you for 2 and a half years has been very well looked after. The staff are very caring, friendly and welcoming. Just to say I hope that everyone feels like I do.

How likely would you be to recommend Barnfield? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The regular staff are caring and friendly however when bank staff are covering, not enough information appears to be made available to ensure residents needs are efficiently met.
There is not enough consultation between myself and the home about medication and changes in my wife's condition. This could be improved. The food is very good - selection and amount.
Too often clothing goes missing, some of which fails to reappear - brand new birthday jumper and slippers.

How likely would you be to recommend Barnfield? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.2 out of 5

I was in the home to give my wife a well needed break. Everybody in the home was really nice, helpful and 99% cheerful. If I needed to go to a home again I truly hope I could come here again.

How likely would you be to recommend Barnfield? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Submit a Review for Barnfield

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

July 2017

CQC rated Good July 2017

Recipient: Barnfield

Date: Wednesday 05 Jul 2017

more details

March 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barnfield