Birchlands, Egham, Surrey
Birchlands, Egham, Surrey
Birchlands, Egham, Surrey

Anchor’s Birchlands in Englefield Green is a purpose-built care home providing friendly care within a comfortable and relaxing environment. Birchlands has good transport links whilst benefiting from being close to Runnymeade and local green spaces.

The home provides residential care which is personally tailored to meet individual needs. The care team work with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are met. Anchor also provide dementia care and offer on-going training for care staff to ensure their approach always reflects best practice.

Anchor were proud to be voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016. They are one of England’s largest providers of housing and care for those aged over 55 years and have almost 50 years’ experience as a not-for-profit provider of services to older people.

Anchor’s dementia care team achieved the 'Outstanding Dementia Care Innovation' for the Anchor Inspires Programme and the use of iPads at the Dementia Care Awards in 2015.

Anchor reinvest the money made into their retirement properties and care homes to continually raise standards and to provide a high-quality service to surpass customer’s expectations.

Group: Anchor

Person in charge: Gavin Pathmarajan (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 52

Rooms with ensuite WC: 0

Facilities & Services: Respite Care • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Birchlands: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.8 Birchlands has a Review Score of 7.8 (7.775)

The Review Score of 7.8 (maximum of 10) for Birchlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Birchlands in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.333 for Birchlands is calculated as follows: ( (28 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 75 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.442 Points relating to the number of positive Reviews for Birchlands is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 2 Reviews ÷ 10.4 Target = 0.192

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Birchlands?

  • Extremely LIKELY
    2
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Birchlands

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    2
  • Friend of Resident/Service User
    1

On the whole, I am pleased with the care home and the service it provides. My biggest moan is the answering of the telephone if I needed to get through urgently I have serious doubts about the ability to and answer phone messages are not returned. I cannot give mum a mobile as she would have no idea how to use it and would probably lose it. I think the staffing level is inadequate.

How likely would you be to recommend Birchlands? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

A very well organised and caring home.
They have each client's concerns in consideration.
They include relatives, workers and residents in the way that the home is run.
Well done Birchlands.

How likely would you be to recommend Birchlands? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

- All staff are very friendly and approachable.
- The care home seemed very well run.
- Great improvements over the last 6 months.
- Manager and staff working together for a common goal.
- Resident all seemed happy and engaged.

How likely would you be to recommend Birchlands? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Very welcoming and friendly staff, bright and happy atmosphere. Lots of activities.

How likely would you be to recommend Birchlands? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Care / Support: Good

Treated with Dignity: Good

Staff: Good

Management: Good

Rooms: Satisfactory

Staff very friendly and caring even to visitors. My friend is content and looking good. Loves the outings arranged by staff and all events.

How likely would you be to recommend Birchlands? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very happy with the experience of the way the staff looked after my mother who is 90 and suffering with cancer.

How likely would you be to recommend Birchlands? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very friendly, welcoming - home like experience. Caring staff.

How likely would you be to recommend Birchlands? Neither Unlikely or Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

August 2017

CQC rated Good August 2017

Recipient: Birchlands

Date: Tuesday 22 Aug 2017

more details

March 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Birchlands