Send Marsh Road, Send, Ripley, Woking GU23 7DJ
Owner: The Old Hall (Send) Co Ltd
Person in charge: Heidi Cox (Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Old Age • Physical Disability
Admission Information: Ages 70+.
Single Rooms: 38
Shared Rooms: 1
Rooms with ensuite WC: 39
Weekly Charges Guide: Personal Care Single £850 – £1025 (These prices are only a guideline, please contact The Old Hall to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on The Old Hall: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Old Hall has a Review Score of 8.1 (8.125)
The Review Score of 8.1 (maximum of 10) for The Old Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Old Hall in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for The Old Hall is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.125 Points relating to the number of positive Reviews for The Old Hall is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8 Target = 0.125
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Patricia C (Granddaughter of Resident) on Wednesday 12 April 2017. Relates to April 2017.
My Grandmother has been a resident of The Old Hall for quite a few years and is extremely happy. The staff are caring, kind, fun and nothing is ever too much trouble.
As a family, we held a 95th birthday party in The Old Hall gardens and it was full of great grand children, dogs, grand children and children! Again nothing was too much trouble for The Old Hall.
I have met my Granny in Worthing for fish 'n' chips and ice creams when the team have an outing there, which is just one of the trips provided. my cousin even started her hen night at The Old Hall so granny could join in, she was splendid in her sash and tiara! Again The Old Hall provided drinks and crisps and fun.
Granny is always beautifully dressed with her nails and hair looking great. Her room is lovely with lovely doors opening into the front garden, where the gardener talks to her and helps her with her plants, something she has always loved to do. The home activities are really excellent and keep everyone entertained.
Our family highly recommend The Old Hall.
How likely would you be to recommend The Old Hall? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at The Old Hall