Chalkmead, Redhill, Surrey
Chalkmead, Redhill, Surrey
Chalkmead, Redhill, Surrey

Chalkmead in Merstham is situated close to green spaces and recreational areas such as Gatton Park and Mercers Country Park. The home provides residential and dementia care for up to 50 people in homely and comfortable rooms. Customers' individual needs are met through tailored care plans which are created with input from staff, customers and their loved ones, to provide the highest level of care and service possible.

Dementia care is available at Chalkmead, where staff are fully trained to deliver the best care for those living with dementia.

Chalkmead is run by Anchor, one of England's largest providers of housing and care for those over 55 years of. With over 40 years' experience as a not-for-profit provider of services to older people, Anchor's profits are reinvested into its services and properties to continually raised standards and provide high quality care that exceed expectations. It was voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016.

Group: Anchor

Person in charge: Esther Appiah (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 50

Rooms with ensuite WC: 1

Facilities & Services: Sheltered Housing • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Chalkmead: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 10 hours ago

We currently have two care vacancies at Chalkmead. Please contact us for further information.

Reviews

8.9 Chalkmead has a Review Score of 8.9 (8.917)

The Review Score of 8.9 (maximum of 10) for Chalkmead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Chalkmead in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.417 for Chalkmead is calculated as follows: ( (43 Excellents x 5) + (34 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 84 Ratings = 4.417

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.5 Points relating to the number of positive Reviews for Chalkmead is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 5 Reviews ÷ 10 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chalkmead?

  • Extremely LIKELY
    4
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Chalkmead

  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

Chalkmead is a friendly, comfortable, clean and safe environment for my 89-year-old mother. It is staffed by carers who put the residents' needs first. I live a three minute drive away and pop in at all times of the day. This habit had been fully encouraged and I am always made welcome on my visits. Overall, I can thoroughly recommend this care home.

How likely would you be to recommend Chalkmead? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

One big family, my wife has settled in now in her home and appears to be very happy. The staff are very understanding and kind and make one feel at home.

How likely would you be to recommend Chalkmead? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother is in the advanced stages of Alzheimer's disease and was admitted to Chalkmead for emergency respite care. She is now a permanent resident and has been there for over six months. I find the staff incredibly kind and helpful. Nothing is too much trouble and they genuinely care about all the residents. My mother is settled and seems as happy as she could possibly be when living with dementia. She has been on outings and frequently attends tea parties and pamper sessions. The staff are affectionate towards my mother which I can tell she enjoys. I am so relieved she was able to stay at Chalkmead.

How likely would you be to recommend Chalkmead? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff are friendly and helpful with just the odd exception.
Sometimes communication I.e The passing on of information regarding a service user isn't always 100% - for example, a health question might be answered by a carer as "I don't know". Management state that staff are informed at hand-overs.
Food is excellent.
On the whole, I am pleased with Chalkwood.

How likely would you be to recommend Chalkmead? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Care of an extremely high standard by cheerful and professional people who genuinely care and who take the time to get to know their residents really well. The personal touches make all the difference. Exceptionally high standard of management makes the home a positive and uplifting place to be and to visit. What a great achievement. Thank you!

How likely would you be to recommend Chalkmead? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband has been at Chalkmead about 3 years. Two months ago he came out of hospital after 10 days having had a chest and urine infection. He could not feed, dress or get out of bed but after only 6 weeks he is back to his old self and doing everything that he did before his illness. Everyone is amazed at his progress and he is still enjoying his "tot" of whisky every evening!

How likely would you be to recommend Chalkmead? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Perhaps in the summer the staff could take the residents in the garden. The garden does need an overall attention as not safe at moment.

How likely would you be to recommend Chalkmead? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

January 2017

CQC rated Good January 2017

Recipient: Chalkmead

Date: Tuesday 31 Jan 2017

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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