The Elders, Epsom, Surrey
The Elders, Epsom, Surrey
The Elders, Epsom, Surrey

The Elders Care Home is set at the top of Ewell Village near all local amenities.

Ewell village is near Epsom town, famous for the Derby. Ewell village is a lovely old character village with a good range of local shops, restaurants, tea shops and pubs. There is also a newsagents and pharmacy. Bourne Hall is opposite the local St Marys Church and offers a library and also holds social functions. Bourne Hall gardens have a lovely lake and there is a tea shop nearby.

Local train stations Ewell West and Ewell East are just a short walk away, giving easy access into London.

The large Victorian House is well-maintained, is spacious and has character. In the mid-1900s the house was a maternity hospital for the local community; one room was the hospital chapel.

There is an extension to the home leading from the dining room and hall which houses a lovely large living room and conservatory; leading out onto a pleasant sunny patio area and large garden lawn. There are abundant fruit trees growing in the lawned area giving the home an abundance of Victoria plums at harvest time.

Residents grow their own sunflowers, bedding plants, tomatoes and flowers from the patio gardens.

The home is able to accommodate 23 residents all in single occupancy rooms. There are 11 bedrooms with en-suite bathrooms and 12 bedrooms near bathroom facilities. There are also four assisted bathrooms and one assisted shower room.

Residents may bring their own furniture into the home if they wish and personalise the room to their taste. Rooms vary in size and outlook. All rooms within the home have a call bell system.

There are two sets of triple steps within the home; there is ease of access around the home by mini stair lifts and the main lift from ground to first floor.

The Elders offer external professional support services as well as a regular hairdressing, chiropody, optical and dentistry services.

Group: Abbeyfield Society

Person in charge: Jan Norman (Registered Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 23 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Portuguese

Single Rooms: 23

Rooms with ensuite WC: 12

Weekly Charges Guide: Personal Care Single £695 – £875 (These prices are only a guideline, please contact The Elders to find out the exact price for your requirements.)

Additional costs may be hairdressing, chiropody and newspapers/magazines and any expenditure on trips out.

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Elders: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.2 The Elders has a Review Score of 8.2 (8.217)

The Review Score of 8.2 (maximum of 10) for The Elders is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Elders in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for The Elders is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.217 Points relating to the number of positive Reviews for The Elders is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 4.6 positive Reviews (23 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4.6 Target = 0.217

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Elders?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Elders

  • Cousin of Resident/Service User
    1

I have made visits to the above to see my cousin and cannot fault anything or anyone. On arrival, you ring the bell and the door is opened by a friendly face, you sign yourself in. The door is then locked again (good security). The place could not be any cleaner and there is no smell of urine which is a big plus. Might think of doing the lottery again and if I win buy The Elders and give all the staff a big pay rise.

How likely would you be to recommend The Elders? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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