Group: Surrey Rest Homes Ltd
Person in charge: Marilena Pascal (Registered Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 24 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Challenging Behaviour
Admission Information: Ages 60+.
Single Rooms: 20
Shared Rooms: 2
Rooms with ensuite WC: 20
Weekly Charges Guide: Personal Care Single £800 – £1200 Nursing Care Single £900 – £1500 (These prices are only a guideline, please contact Heath Lodge Nursing Home to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Heath Lodge Nursing Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.4 (maximum of 10) for Heath Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Heath Lodge Nursing Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.771 for Heath Lodge Nursing Home is calculated as follows: ( (40 Excellents x 5) + (5 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 48 Ratings = 4.771
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.667 Points relating to the number of positive Reviews for Heath Lodge Nursing Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 2 Reviews ÷ 4.8 Target = 0.417
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Heath Lodge Nursing Home has a Review Score of 8.4 (8.438) from 4 Reviews
Review submitted from a Postal Card by A P (Daughter of Resident) on Friday 5 January 2018. Relates to December 2017.
Heath Lodge Nursing Home support of the care of 19 residents one of which is my 90-year-old mother.
She has Alzheimer's and has been there for 6 years. During that time she has deteriorated mentally but is still reasonably ok.
The staff take good care of her and have bothered to get to know her and how to manager her personality which can be difficult. They ensure that she is talked to, kept clean, her hair done, nails painted and clothes well looked after. Her room is lovely and she is happy. What more would you want for a loved one?
How likely would you be to recommend Heath Lodge Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Jennifer L (Daughter-in-law of Resident) on Monday 8 May 2017. Relates to March 2017.
Heath Lodge Nursing Home looked after my mother-in-law with extreme kindness and excellent care after a few weeks in hospital with a broken hip. She then became very ill and during her end of life care, all the staff acted with great dignity and professionalism. I was very impressed with their love and concern to my dear mother-in-law. All the staff acted during my mother-in-law's stay at Heath Lodge with tremendous care and I recommend the home and will miss visiting her. It is a very welcoming, clean and happy home giving their residents much care indeed.
How likely would you be to recommend Heath Lodge Nursing Home? Extremely Likely
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Review submitted from a Postal Card by A P (Daughter of Resident) on Friday 17 March 2017. Relates to February 2017.
All of the staff are well trained, caring and patient. When I visit my mother she has been bathed and dressed in clean clothes, her hair is well kept and she has her nails done which she loves. As she has moderate Alzheimers she can be demanding food wise, they always accommodate her requests whatever time of day or night. The management ensures that the home is well maintained and that the residents are happy. As her family, my sister and I agree that it is a first-rate home and we are always treated very well and know that our mother is.
How likely would you be to recommend Heath Lodge Nursing Home? Extremely Likely
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Review submitted from a Postal Card by A R (Niece of Resident) on Wednesday 28 September 2016. Relates to September 2016.
The Manager and staff of Heath Lodge have gone above and beyond to ensure that my Uncle has settled into the residential home for the long term and feels part of the family. They treat him as an individual with dignity and respect. Understanding him and his needs and making him feel safe and comfortable. I recently wanted to bring his own furniture from his home to furnish his room. I was assisted by the manager and handyman with their van to achieve this. They did it willingly and with enthusiasm. The cleaner cleaned the room and the furniture and the care staff helped move all his things. They made my Uncle feel proud of his room and have helped to make such a difference to his life.
How likely would you be to recommend Heath Lodge Nursing Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
There are currently no awards/recognitions posted yet for Heath Lodge Nursing Home
There are currently no Care Home Idol entrants who have performed at Heath Lodge Nursing Home
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