Anchor’s Heathside in Woking, is a purpose-built home supporting up to 51 older people to live a comfortable lifestyle, as well as specialising in dementia care.
Set in a quiet residential area in its own beautiful gardens, Heathside home is close to local services and amenities and the train station, town centre and local community hospital are all within walking distance.
The home provides residential and respite care which is personally tailored to meet the individual needs of customers and enhance their quality of life. The skilled and dedicated care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health, wellbeing and changing care needs are met.
There is a welcoming, open plan main lounge to socialise and dine in as well as 7 separate living areas, a residents shop and hairdressers. The team support each customer to create stimulating activities which enable them to live well and become part of the community both inside and outside of the home. The activities timetable is flexible and responsive to each customer’s personal interests. It includes music, crafts, visiting speakers, tasting sessions, reminiscence talks, discussions, companionship, entertainment, exercises, games and outings in the Anchor mini bus.
Wi-Fi connection is available throughout the home and there is a home iPad available for residents use.
Fresh, home cooked meals are created according to customer’s tastes and dietary needs using locally sourced and seasonal ingredients where possible.
Anchor is one of England’s largest providers of housing and care for those over 55 years of age and has almost 50 years’ experience as a not-for-profit provider of services to older people.
Anchor reinvests the money made into its retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers’ expectations.
Group: Anchor
Person in charge: Sudhir Sijapati (Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 51 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): Chinese - Cantonese, Hindi, Italian, Nepali, Polish, Portuguese, Urdu
Single Rooms: 51
Rooms with ensuite WC: 51
Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Directions:
Heathside is close to local services and amenities including:
Woking Train Station is within quarter of a mile.
Woking Shopping Centre is within quarter of a mile of Heathside.
Bus service 40 runs along Coley Avenue.
There are doctor's surgeries within a mile of the home.
The nearest hospital (with an Accident and Emergency department) is St. Peter's Hospital.
Latest Care Quality Commission* Report on Heathside: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Heathside is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Heathside in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.648 for Heathside is calculated as follows: ( (129 Excellents x 5) + (37 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 179 Ratings = 4.648
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Heathside is based on 13 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 13 Reviews ÷ 10.2 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Heathside has a Review Score of 9.6 (9.648) from 15 Reviews
Review submitted from a Postal Card by Marilyn M (Friend of Resident) on Friday 8 December 2017. Relates to November 2017.
I have known my friend for many years and have seen her condition deteriorate. Before coming into Heathside she was very underweight and unpredictable. Since living in Heathside for a year now, she has put on weight and is now much calmer and happier. She loves living there.
How likely would you be to recommend Heathside? Extremely Likely
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Review submitted from a Postal Card by John S (Son of Resident) on Friday 1 December 2017. Relates to November 2017.
I find the care provider to be extremely clean, comfortable and staffed by truly caring staff who are always happy to serve the needs of both residents and visitors, where nothing appears to be too much trouble.
How likely would you be to recommend Heathside? Extremely Likely
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Review submitted from a Postal Card by Helen B (Day Care) on Friday 1 December 2017. Relates to November 2017.
Heartbreaking putting mother into a care home but within 24 hours she was a new person. More alive and alert and happy. She said, "I like it here - I am staying". Wonderful staff and every one of them made her so very welcome. It was the best decision ever - should have done it sooner.
How likely would you be to recommend Heathside? Extremely Likely
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Review submitted from a Postal Card by M L (Friend of Resident) on Tuesday 17 October 2017. Relates to October 2017.
My friend has been a resident for 2 years now and is totally happy in her environment. We all wondered how she would settle but we see now there was no problem whatsoever. The staff are excellent and very caring. Indeed, during the hot spell (very hot!) they were handing out cold lollies and cold drinks. Amazing! They made sure no one was out in the sun without shade.
Meals are well dished up and good. The whole place is kept well and truly clean and tidy. The staff make sure drinks are available. Nothing is too much trouble. I and my other friends are extremely impressed. I hope everything continues in the same reign, I'm sure it will. The grounds outside are kept very well. The staff and management cannot be faulted. They run a right ship and you cannot ask for anything better in my view. I have recommended the home already.
How likely would you be to recommend Heathside? Extremely Likely
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Review submitted from a Postal Card by Philip P (Son of Resident) on Tuesday 10 October 2017. Relates to September 2017.
Mum had a fall from bed late at night on 7th September. She refused an ambulance but accepted one on Friday morning. Staff displayed high levels of communication to me and I went with Mum on Friday morning. Her stay was from 8th-9th September. Thankfully, there were no broken bones. Her return to Heathside was made comfortable by the usual high level of care and attention resumed. The team here care very much and I am very thankful for this.
How likely would you be to recommend Heathside? Extremely Likely
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Review submitted from a Postal Card by Jane H (Sister of Resident) on Monday 2 October 2017. Relates to September 2017.
A warm friendly care home, lovely staff, good food with lots going on to entertain residents.
How likely would you be to recommend Heathside? Extremely Likely
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Review submitted from a Postal Card by Harold T (Husband of Resident) on Thursday 21 September 2017. Relates to September 2017.
My wife was committed to the care home from delusive senile dementia. We met and fell in love as students in 1947 marrying in 1953. Ironically my wife became a Surrey County Councillor, actively mindful of the required standards for social care placements. Bereavement denial triggered her mental collapse and erratic behaviour. Police involvements were frequent as she wandered to find our unexpectedly deceased youngest daughter and her husband (2009 and 2011), she was in permanent clinical distress. It died as she arrived at "Anchor" the explanation? The professional skill and motivation of the staff. All the distress is calmed and to visit her is to meet people who are examples of practical love. Their example is a tonic to me every time.
She was the chairman of a mental health association! Another irony!
How likely would you be to recommend Heathside? Extremely Likely
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Review submitted from a Postal Card by D K (Friend of Resident) on Thursday 14 September 2017. Relates to September 2017.
My wife and myself visited our friend of over 45 years who has recently moved into Heathside. He seems to have happily settled in very well. Enjoying the food and good care.
We were impressed by the staff who were very attentive to all his needs.
We were aware that his surroundings were clean and tidy.
All in all, we could find no fault.
Only praise for the staff.
How likely would you be to recommend Heathside? Extremely Likely
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Review submitted from a Postal Card by A W (Daughter of Resident) on Thursday 27 July 2017. Relates to July 2017.
Friendly and homely with a great atmosphere. Staff provide excellent care. I like the layout although the bedrooms are small and some units require updating. I believe this is in hand. The consistency of carers is important for dementia residents in particular and this is being achieved at present. Management and staff always available for queries etc.
How likely would you be to recommend Heathside? Extremely Likely
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Review submitted from a Postal Card by C C (Daughter of Resident) on Wednesday 31 May 2017. Relates to May 2017.
Heathside is a very happy place. It is like living in your own home with help 24 hours a day. Nothing is too much trouble. We can have meals with Dad whenever we want to and I visit at any time. The staff make us all so welcome and have parties and fetes which Dad is encouraged to join. My dad has been there nearly 4 years and is doing well. The recent client and staff party had a 'rat pack' singer and was brilliant it was nice to see Anchor celebrating their good report. Well deserved.
How likely would you be to recommend Heathside? Extremely Likely
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Review submitted from a Postal Card by Patricia P (Friend of Resident) on Tuesday 30 May 2017. Relates to May 2017.
Since the enrolment of the new manager, the home has improved greatly.
Residents and staff are more happy and motivated.
More structure of what's going on and when and getting the residents more involved.
How likely would you be to recommend Heathside? Extremely Likely
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Review submitted from a Postal Card by T P (Daughter of Resident) on Friday 26 May 2017. Relates to May 2017.
A new manager joined the home last year and has transformed Heathside.
The staff morale has been boosted and the home now has a nice family feel.
The carers are very good and I am confident my mother is being well looked after.
How likely would you be to recommend Heathside? Likely
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Review submitted from a Postal Card by Lesley C (Daughter-in-law of Resident) on Tuesday 23 May 2017. Relates to May 2017.
This was the first stay at Heathside for respite and my Mother-in-law was extremely happy here. She could not speak highly enough of the wonderful, helpful staff. Always looked after and made welcome. Thank you.
How likely would you be to recommend Heathside? Extremely Likely
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Review submitted from a Postal Card by Sylvia E (Daughter of Resident) on Monday 20 March 2017. Relates to February 2017.
Staff very nice. Manager very good, proactive. Everyone happy.
How likely would you be to recommend Heathside? Extremely Likely
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Review submitted from a Postal Card by I I (Grandson of Resident) on Thursday 16 March 2017. Relates to March 2017.
Overall the home provides a good service.
The staff are friendly, if a little busy, although this has improved in recent months with increased staffing levels.
The building and facilities are in a good condition overall.
Improvements are being made such as re-carpeting communal areas.
Some areas are still in need of improvement such as the toilet in Buttercup wing (eg substantial dampness on the ceiling).
Overall Heathside is a good facility and steadily improving.
How likely would you be to recommend Heathside? Likely
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1 Bed Vacancy
posted 19 Apr 2018
We currently have one care bed available. Please contact Heathside for further information.
February 2018
March 2017
December 2016
Recipient: Heathside
Date: Thursday 01 Dec 2016
Recipient: Heathside
Date: Thursday 01 Dec 2016