Keswick

Eastwick Park Avenue, Great Bookham, Bookham, Leatherhead KT23 3ND

Keswick, Leatherhead, Surrey
Keswick, Leatherhead, Surrey
Keswick, Leatherhead, Surrey

Anchor-run Keswick is located at the heart of the Bookham community, close to Norbury Park. The home provides friendly and comfortable residential and dementia care for up to 51 residents in single rooms. The care team at Keswick is committed to providing customers with focused, compassionate care, getting to know individuals to create personalised care plans that ensure their needs are always met.

Staff receive regular training in dementia care, enabling them to provide the best care possible for their customers living with dementia.

Anchor is England's largest provider of housing and care for the those over 55 years of age and has almost 50 years' experience as a not-for-profit provider of services to older people. The group was proud to be voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016.

Its Dementia Care Team achieved the Outstanding Dementia Care Innovation for their Anchor Inspires Programme and the use of iPads at the Dementia Care Awards in 2015. Anchor reinvests profits into its services to continually raise standards and provide a high-quality service that surpasses expectations.

Group: Anchor

Person in charge: Leigh Arney (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Filipino, Malay

Single Rooms: 52

Rooms with ensuite WC: 0

Facilities & Services: Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Keswick: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Keswick has a Review Score of 9.5 (9.505)

The Review Score of 9.5 (maximum of 10) for Keswick is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Keswick in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.832 for Keswick is calculated as follows: ( (90 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 107 Ratings = 4.832

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.673 Points relating to the number of positive Reviews for Keswick is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 7 Reviews ÷ 10.4 Target = 0.673

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Keswick?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Keswick

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My husband stayed at Keswick for a respite break for 5 nights. He was very well cared for and when I collected him they had some of his clothes washed and dried beautifully. The staff all spoke to both him and me by name and were keen to make him feel at home. The activities are extremely well planned and if he didn't want to join in they gave him alternative places to go to sit and do other things. There is a very happy atmosphere there, everyone working there appears happy in their jobs. The food is very good and he ate well. He goes there twice a week for daycare. It's excellent.

How likely would you be to recommend Keswick? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This was a fantastic stay! I have had three lovely stays so far, everybody was lovely. The memories are great to take home with me. I wish you all a lovely life for you and your family.

How likely would you be to recommend Keswick? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother moved to Keswick in February 2017. It has transformed her. She gets all the care she needs and she is happy. She has put weight on and says how lovely the staff are and the food. I have found all the staff, be the team leaders, managers, cleaners, handyman and kitchen staff so friendly and patient with the residents.

How likely would you be to recommend Keswick? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was always very happy there and often didn't want to go home at the end of the day. They obviously made a lot of effort to entertain her and she especially liked the music. They were very good at ensuring she had medication when she needed it and giving us notes to let us know what she had. The staff engaged fully with everyone in their care and they were very good at giving her alternative food choices. We think it is good they are thinking of having someone to entertain them at weekends.

How likely would you be to recommend Keswick? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been living in Keswick since September 2016 after attending the day centre for four years. From her first day as a resident, she was made to feel welcome and special. Care was taken with her specific needs which involved moving rooms. It was handled with tact and sympathy when I ask my mother if she enjoys Keswick Care Home she says "yes I can't fault it!"

How likely would you be to recommend Keswick? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Having looked after my Mum for several years on a daily basis she was no longer safe to be at home. Keswick was recommended to me by a social worker. I really want happy to do this at all. On meeting the staff and looking around, I was so impressed by the care given to the residents and the understanding all of the different problems they may have. Having worked in nursing homes I really knew what to look for. Having moved my mother in, the care she has been given is truly amazing and I couldn't fault them at all. Nothing is too much trouble. They have supported me as well as my mother to make this move and I am truly grateful to have this help. Their care is truly genuine and my mother is really happy.

How likely would you be to recommend Keswick? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Keswick care home has been absolutely wonderful for my mother. She has lived there for over two years and is very settled. The staff are caring and as far as I am aware, treat each person as an individual, meeting their needs as necessary.

How likely would you be to recommend Keswick? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

When Mum was taken ill and we were given about ten days to sit with her in Keswick and come to terms with the fact that she was going to die, we were given the unique chance to see her in the home we had chosen for her. I am so very grateful to have been given that opportunity. I watched the carers look after Mum with genuine love and affection. I watched them being so patient with residents who were difficult, always treating them with respect. The atmosphere was friendly, busy, lively and fun and I could see clearly how Mum had lived for the last year. It was so clear that Mum had a great life - right up until the very end because of all the wonderful staff.
The fact that the home has a Day Centre and activities every morning and afternoon means that residents are never left alone sitting unless of course, they wish to be. There was music, dancing, singing, quizzes and all manner of fun activities going on. The home was filled with laughter.

How likely would you be to recommend Keswick? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

My recommendation is whenever my mother comes to me for lunch by about 3pm she is looking at her watch asking "when are you going to take me home"?

How likely would you be to recommend Keswick? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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