Anchor’s Meadowside is located at the heart of the Staines community, within a short walk of Staines Park in Middlesex.
The home provides friendly and comfortable residential and dementia care for up to 51 customers.
This Anchor facility provides a comfortable environment, where residents can lead a relaxing lifestyle with a number of activities to take advantage of such as arts and crafts sessions and links with local facilities in the community.
Meadowside takes the nutrition and medication requirements of all residents very seriously, having tailored personal care plans through collaboration with health professionals and relatives.
The care staff take the time to get to know customers and tailor care plans to meet their care needs.
Group: Anchor
Person in charge: Beata Gozdur (Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 51 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): Czech, Spanish; Castilian, Portuguese
Single Rooms: 51
Rooms with ensuite WC: 0
Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Meadowside: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.5 (maximum of 10) for Meadowside is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Meadowside in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.481 for Meadowside is calculated as follows: ( (84 Excellents x 5) + (61 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 154 Ratings = 4.481
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Meadowside is based on 11 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 11 Reviews ÷ 10.2 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Meadowside has a Review Score of 9.5 (9.481) from 13 Reviews
Review submitted from a Postal Card by Michael C (Son of Resident) on Monday 29 January 2018. Relates to January 2018.
Mum has been looked after very well. Everyone very friendly.
How likely would you be to recommend Meadowside? Extremely Likely
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Review submitted from a Postal Card by Norman T (Husband of Resident) on Wednesday 20 December 2017. Relates to December 2017.
This home is very good, clean and all the staff are very caring and the food is well cooked and well presented.
Very good at keeping all patients happy!
Thank you.
How likely would you be to recommend Meadowside? Extremely Likely
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Review submitted from a Postal Card by E M (Wife of Resident) on Wednesday 20 December 2017. Relates to December 2017.
The staff are welcoming, supportive, kind and caring. The facilities are good and the atmosphere is excellent. A really nice residential home.
How likely would you be to recommend Meadowside? Extremely Likely
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Review submitted from a Postal Card by Dawn T (Daughter of Resident) on Monday 20 November 2017. Relates to October 2017.
Staff continue to give excellent support and care and we have very good relationships with all the carers and management team. Very enjoyable "chilli quiz" evening.
How likely would you be to recommend Meadowside? Extremely Likely
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Review submitted from a Postal Card by S G (Daughter of Resident) on Tuesday 7 November 2017. Relates to October 2017.
Meadowside is a very welcoming home. The staff are generally aware of residents needs, but on occasions when understaffed the agency staff are not as well informed/used to some of the resident's requirements.
Overall the home is clean but maybe a little tired in terms of the kitchen areas and bedroom decoration.
Bright sunny outlooks over the park is a boost for all. There are varied activities daily which residents are encouraged to join in.
How likely would you be to recommend Meadowside? Extremely Likely
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Review submitted from a Postal Card by Basil C (Resident) on Monday 30 October 2017. Relates to October 2017.
I have been well cared for during my stay but I must say the meals are always a type of poultry., What is wrong in using roast pork or pork chops?
How likely would you be to recommend Meadowside? Neither Unlikely or Likely
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Review submitted from a Postal Card by E K (Daughter of Resident) on Thursday 26 October 2017. Relates to September 2017.
From the receptionists as you enter to the care staff looking after my mum, they are all excellent, friendly and welcoming. Nothing is too much trouble. The staff at Meadowside do their best to make my mum safe and happy in their home.
How likely would you be to recommend Meadowside? Extremely Likely
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Review submitted from a Postal Card by Michael H (Friend of Resident) on Thursday 19 October 2017. Relates to October 2017.
I have been visiting for nearly 2 years. I have been very welcomed by carers and residents, visiting hours are very open during the day and evenings. Activities are plentiful during the year with friends and relatives who are all very welcome. The carers put their all into making the residents life in old age very cosy and comfortable.
How likely would you be to recommend Meadowside? Extremely Likely
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Review submitted from a Postal Card by Graeme B (Son of Resident) on Thursday 19 October 2017. Relates to October 2017.
Mum was welcomed into the home and has received excellent care over the last nine months. Everyone has been very helpful and kept us informed regularly on how mum is settling in. The staff are friendly and cheerful and the home has the best interests of the residents at heart.
How likely would you be to recommend Meadowside? Extremely Likely
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Review submitted from a Postal Card by Donna B (Granddaughter of Resident) on Wednesday 27 September 2017. Relates to September 2017.
When we come to see my nan, she is happiest I've seen her in a long time. I see the staff are polite and kind to her, which makes me happy to see. I don't like the thought of a loved one in a home but I can see a smile on her face and fears are gone. Thank you for that.
How likely would you be to recommend Meadowside? Extremely Likely
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Review submitted from a Postal Card by Pauline B (Daughter of Resident) on Wednesday 27 September 2017.
Wasn't happy about my Mum going into a care home but she wanted to go and now seeing how happy she is I am happy for her. She has people around her all the time she can chat to. The staff are brilliant and very friendly. The only problem she finds fault with is the food.
How likely would you be to recommend Meadowside? Extremely Likely
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Review submitted from a Postal Card by Lisa A (Granddaughter of Resident) on Wednesday 27 September 2017. Relates to September 2017.
My Nan had to be admitted to a residential home as she felt unsafe living alone. We were all very worried as you see so many stories where residents are ill-treated. However, the care she has received has been exceptional. Nothing is too much trouble it seems and it has been a weight lifted to see my Nan happy once again. Thank you (although she has said the food isn't the best).
How likely would you be to recommend Meadowside? Extremely Likely
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Review submitted from a Postal Card by Toni O (Resident) on Friday 6 January 2017. Relates to December 2016.
The home is nice, my room is nice and cosy. The people are very nice and friendly and so are all the other residents.
How likely would you be to recommend Meadowside? Extremely Likely
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February 2018
August 2017
March 2017