Oak House Care Home

19 Queens Road, Weybridge KT13 9UE

Group: Surrey Rest Homes Ltd

Person in charge: Nimmy Markson (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 16 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 16

Rooms with ensuite WC: 15

Weekly Charges Guide: Personal Care Single £800 – £1500 (These prices are only a guideline, please contact Oak House Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Oak House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.7 Oak House Care Home has a Review Score of 7.7 (7.707)

The Review Score of 7.7 (maximum of 10) for Oak House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Oak House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.394 for Oak House Care Home is calculated as follows: ( (37 Excellents x 5) + (25 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 71 Ratings = 4.394

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.313 Points relating to the number of positive Reviews for Oak House Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 3.2 positive Reviews (16 registered maximum number of service users ÷ 5). 1 Reviews ÷ 3.2 Target = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Oak House Care Home?

  • Extremely LIKELY
    4
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Oak House Care Home

  • Daughter of Resident/Service User
    3
  • Relative of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1

My Dad has been in this care home since June 2016 as he was unable to care even for himself. As a family, we have been so impressed by the personal care he has received and how flexible the staff have been to accommodate his needs. They go the extra mile every time and treat each resident with so much dignity. They hold parties for residents outside in the summer and inside in the winter. They helped facilitate my father having trips to the local shops to buy Christmas cards when he has limited mobility as he hates having lost his independence. The food is all homemade by excellent chefs, they always us as visitors if we'd like cups of tea. He looked at bigger and on the face of it more attractive homes but this one gives personal, individual care and we highly recommend it. We could not have had a higher level of attentiveness and their flexible approach as his circumstances have changed.

How likely would you be to recommend Oak House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Overall experience in visiting Oak House Care Home as a resident relative is very good. I feel the following areas could be improved;
Consistent management
Better assistance with feeding (from observation)
Fees should not increase so quickly especially when basic incidentals are not included.

How likely would you be to recommend Oak House Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Went very well. Excellent care.

How likely would you be to recommend Oak House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Oak House is a small, well-run care home that has a very positive caring atmosphere. I am constantly impressed by the patience and kindness shown by the staff to the residents. The fees are very reasonable and delivering with their budget must be quite challenging.
They have had some problems finding staff but that seems to have settled down. Overall, some things which they are working on could be better (e.g. the food) but the most important thing is the strong culture of loving care which they do really well on.

How likely would you be to recommend Oak House Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My dad is happier at Oak House than he has been for ages. The management are so attentive and kind and do everything to make sure Dad is comfortable. They go to a lot of trouble to help Dad keep able and to make sure that he gets the best medical attention. The staff are all very friendly and seem to treat all the residents with respect. The home does feel like a home and although it isn't hotel standard smart, I know that my dad will not be neglected, ignored or mistreated. The garden there is lovely and the residents really enjoy it in the summer months. There are weekly activities for the residents and the home always feels quite lively when I'm there. I think that helps everyone keep active and interested. My dad has totally come out of his shell since being at Oak House. I would recommend this home to anyone who wants a home that is welcoming, inclusive and safe. It is not a 5 star luxury home - although very comfortable and homely - but it is 5 star for care and comfort.

How likely would you be to recommend Oak House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My dear Mum was not resident at Oakhouse for very long but I cannot recommend them highly enough. The level of care and yes, I will say love that was show to her was exceptional until the end. My Sisters and I thank you all from the bottom of our hearts for easing her last days.

How likely would you be to recommend Oak House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Care Home Idol 2016

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