Orchard Court

East Grinstead Road, Lingfield RH7 6ET

Anchor’s Orchard Court in Lingfield is a purpose-built care home, providing quality care and facilities within a comfortable and relaxing environment.

The home provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and changing care needs are met. Priding themselves in dementia care, Anchor provides on-going training to care staff ensure their approach always reflects best practice.

Anchor has almost 50 years' experience as a not-for-profit provider of services to older people and was voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016. It reinvests money made back into its services and properties to raise standards and exceed expectations.

Group: Anchor

Person in charge: Wayne Cooksey (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 63 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 63

Rooms with ensuite WC: 12

Facilities & Services: Day Care • Respite Care • Convalescent Care • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Orchard Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Orchard Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 64 Reviews over all time. This Average Rating is also the rating value for Orchard Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 62 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.553 for Orchard Court is calculated as follows: ( (448 Excellents x 5) + (267 Goods x 4) + (32 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 748 Ratings = 4.553

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Orchard Court is based on 62 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 62 Reviews ÷ 12.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Orchard Court has a Review Score of 9.6 (9.553) from 64 Reviews


Average Ratings

  • Excellent
    39
  • Good
    24
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Orchard Court?

  • Extremely LIKELY
    47
  • Likely
    17
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Orchard Court

  • Daughter of Resident/Service User
    19
  • Son of Resident/Service User
    15
  • Daughter-in-law of Resident/Service User
    7
  • Friend of Resident/Service User
    7
  • Granddaughter of Resident/Service User
    4
  • more

The carers look after my father wonderfully. They are attentive, kind and interact well with the residents. It is a comfort to know my father is being well cared for. This is an extremely homely care home.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   4.7 out of 5

The home is welcoming and friendly. All the staff are kind and caring. There is a good range of activities on offer and several trips outside the home.
As the kitchen is onsite, and the food is prepared and cooked there, it is fresh and appetising.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   4.9 out of 5

Just came back from visiting my mother who has spent her first week at Orchard Court. Mum is very happy there.
The staff are all very helpful, polite and caring. Mum has said she enjoys the selection of food on offer and also told me of the entertainment which has been going on during her first week. I asked mum many times if she was happy and she assured me she is. After less than 1 week, she has settled in very well and I am very happy with her care into the future.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   5 out of 5

My father-in-law has settled in well to his new environment. The staff have been most welcoming to him and the family. Been helpful with any queries we had. The home is lovely and has lovely gardens to which he will enjoy in the coming months.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   4.2 out of 5

I found the home to be very friendly, caring. Staff were helpful, welcoming with a nice relaxed atmosphere.

How likely would you be to recommend Orchard Court? Likely

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Average Rating:   4.3 out of 5

The carers are really lovely and know how to talk to and look after my grandpa. The team organise fun activities that people of any ability can take part in.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   4.7 out of 5

The home is clean and tidy. Sometimes very busy, other times very quiet. They do their best to give residents nice activities to do during the day. The food is very good and varied.

How likely would you be to recommend Orchard Court? Likely

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Average Rating:   3.8 out of 5

Very impressed with the way my father was welcomed and settled into his room.
All staff and management are friendly and helpful.
Everyone was happy to explain what was going on and what was planned.
Left feeling that my father was safe and secure and would be well looked after.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   4.8 out of 5

My father-in-law seems very happy when we visit. The home seems clean and well kept and the staff are very friendly and attentive. When we aren't able to visit during the week (as at work), we are always able to see what he is doing via Twitter. Great place and happy to recommend.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   5 out of 5

A lovely home with very friendly staff.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   5 out of 5

The staff are all very friendly and caring, with lots of activities to do for the people here.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   5 out of 5

The home is very good and the carers look after my mum I can always come and visit mum regularly at weekends and during the week. Also, I am able to take mum our for weekends and days during the week. They also make sure mum eats only soft foods as mum has difficulty swallowing food.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   5 out of 5

I have found staff at Orchard Court, friendly and helpful to the residents.
The general atmosphere is pleasant and comfortable for residents and visitors.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   4.9 out of 5

I have been very impressed with the staff and care my mother has received in challenging circumstances. The staff are very friendly and caring and my mother has settled in very well. What would make the home "excellent" would be a few more staff to take the pressure off the excellent staff that are there and to make the supervision of all the residents easier.

How likely would you be to recommend Orchard Court? Likely

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Average Rating:   3.9 out of 5

The staff are amazing so caring and helpful, understanding with dad as he made the transition from his own home into Orchard Court he is extremely happy and well cared for.

The home offers excellent facilities. Dad is becoming more sociable, we are really happy.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   5 out of 5

Mum is happy and well looked after.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   4 out of 5

Very friendly, helpful and caring environment.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   5 out of 5

We viewed twelve other Care Homes before deciding on Orchard Court. The outstanding quality was the staff and management. They created a very relaxed but caring atmosphere. At all times we were very pleased with the way my Mother was treated. Initially, this was not an easy task for the staff as, my 100-year-old, Mother was determined to remain in her own home. The staff quickly gained her confidence and made her feel cared for and comfortable. We appreciated the varied programme of organised activities, functions and entertainment. Orchard Court has an excellent team of people who care for their residents.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   4.7 out of 5

Lovely friendly care home. Mother in law seems very content and looked after.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   4 out of 5

Very good.

How likely would you be to recommend Orchard Court? Likely

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Average Rating:   3.9 out of 5

Very happy how mum has been looked after at Orchard Court. Staff are very friendly and kind and mum seems happy to be there. Mum coming home 7th December a bit disappointed that she could not stay there as feel she is looked after safe in the home.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   5 out of 5

My friend has always been treated with affection by staff. She is well cared for and happy. She has a clean room and is well fed.

How likely would you be to recommend Orchard Court? Likely

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Average Rating:   4 out of 5

All the staff treated us with respect and care and our friend was treated in a lovely way and she seems very happy here.

How likely would you be to recommend Orchard Court? Likely

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Average Rating:   4 out of 5

A very homely care home. Very calm with good attention to those in their care.
Staff very caring.

How likely would you be to recommend Orchard Court? Likely

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Average Rating:   4.4 out of 5

Orchard Court is friendly, welcoming, bright and cheerful. All staff appear and demonstrate that they have the best interests of the residents at the core of their dealings with them.
On Poppy, they are patient, kind and engage well with the residents.
Nothing is too much trouble.
Orchard Court is clean, well thought out and has a great garden.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   4.9 out of 5

Friendly staff, always with a smile.

How likely would you be to recommend Orchard Court? Likely

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Average Rating:   4.2 out of 5

Our friend is now settled and feels secure and well looked after. She always appears to be clean and generally content.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   4 out of 5

Despite the recent lack of staff, (holidays and sickness) the staff always do their best in taking care of the residents. They remain cheerful and friendly to residents and visitors.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   3.7 out of 5

Very nice and happy place. Staff are great. Communication is good. Any issues are dealt with quickly.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   4.9 out of 5

Have found all the staff to be very pleasant and caring. The rooms are adequate and the grounds are very nice.
Communication with the staff has been good and any problems quickly resolved. We are very pleased that Mum is here.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   4.8 out of 5

My mother-in-law is always very well cared for. Orchard Court staff are always pleasant and they do look after my mother-in-law extremely well. Orchard Court is always immaculately tidy and her room is comfortable and well maintained.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   5 out of 5

Orchard Court has a pleasant, homely atmosphere. The rooms are clean and bright and communal areas are spacious and well decorated with thoughtful designs.

All staff are friendly and welcoming whenever I visit. The care staff work extremely hard to give good individualised care in sometimes challenging situations and they achieve this with kindness and patience. My mother has settled in very well.

How likely would you be to recommend Orchard Court? Likely

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Average Rating:   4.1 out of 5

The home is always clean and smells fresh.
Many activities are arranged on a weekly basis and it's obvious a lot of effort goes into keeping residents busy.
Residents are encouraged to join in and benefit from this.
The home is always welcoming.
All the staff are friendly and helpful.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   4.6 out of 5

It was a hard decision to send mum here but we have never regretted out decision.
Mum is happy, she has daily activities, trips out, a lovely garden to sit in and a pretty village to have walks in.
The staff are friendly, approachable and take good care of mum.
I can sleep soundly at night knowing mum is in a safe environment and well cared for and has people to chat to on a daily basis.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   4.6 out of 5

My mother is happy and settled in the care home.
The staff are all friendly and welcoming and clearly dedicated and compassionate in their care for the residents.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   4.8 out of 5

A warm friendly environment.
The staff are always warm and welcoming.
Dad says he enjoys the food and joining in with the entertainment.

How likely would you be to recommend Orchard Court? Likely

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Average Rating:   4.3 out of 5

A home away from home. Fantastic staff, lots and lots of activities, she is so well cared for. Would highly recommend.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   5 out of 5

I have found the care of my mother to be of a very high standard.

She has been very happy in the home and the staff here always kept us informed of things regarding her care.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   4.6 out of 5

Excellent service all-round.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   5 out of 5

My experience was very good. The staff are very friendly and welcoming when we come to visit. The care home itself is very nice and caters to all the residents' needs.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   5 out of 5

Orchard Court is airy, spacious and clean with pleasant grounds. The staff are all friendly, welcoming and professional, I have not experienced the catering myself but my mother is eating much better than she had been before living at Orchard Court and the food I have seen looks very good. There is a varied activities programme. The care she has received has been excellent.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   3.8 out of 5

Mum was in sheltered accommodation before moving to Orchard Court and becoming more depressed and lonely. Since moving to Lingfield she joins in with activities, the staff are very friendly and kind to her and she is much happier.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   4.4 out of 5

Staff are always friendly and available. Residents always look content.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   5 out of 5

My aunt is always well presented and comments on her satisfaction with staff, food and environment. Enjoys the outings and activities.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   5 out of 5

The home itself is very pleasant, clean and has a family feel. There are activities for the residents to take part in if they so wish. It has a nice large garden with easy access.

How likely would you be to recommend Orchard Court? Likely

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Average Rating:   3.9 out of 5

I find the staff very helpful. I do feel my dad is safe and looked after. Also in Summer its lovely for the residents to sit outside. I would recommend it to other friends if they are looking for their parents.

How likely would you be to recommend Orchard Court? Likely

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Average Rating:   4.2 out of 5

Could not be bettered.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   4.7 out of 5

A very caring environment. Staff are friendly and work hard to ensure residents enjoy their experience in a safe and friendly environment.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   5 out of 5

I visit my friend about four times a year, she looks very well for her age. She is very well cared for and has a nice room with all her needs.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   4.7 out of 5

Mum is very happy here. She is well looked after and safe. All of the staff are lovely and friendly. Mum enjoys the food and the company too. The garden is a lovely place to sit.

How likely would you be to recommend Orchard Court? Likely

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Average Rating:   4.5 out of 5

I am absolutely impressed with all the carers who look after Mum. I feel totally confident that she is well looked after and safe.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   5 out of 5

Clean, comfortable, well-decorated surroundings. Friendly, caring staff. Appears to be adequately staffed. Sometimes feel carers do not have enough time to converse with residents but are usually aware of their needs and wishes. Residents clearly enjoy joining in any activities offered. Would benefit from additional activities being made available.
Need more volunteers to help.
Residents appreciate the routine eg. Set meal times. Quality of meals very much appreciated by all. Kindly atmosphere.

How likely would you be to recommend Orchard Court? Likely

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Average Rating:   4.7 out of 5

I have been visiting Orchard Court in Lingfield for the last 3 weeks. It is a very well run home, very clean. All of the staff are very caring to the residents. The home has a nice friendly atmosphere.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   4.4 out of 5

Have always found Orchard Court staff to be kind and considerate at all times. Mother is always clean and turned out well. I know for a fact the meals are of excellent quality, nutritious and variable. They all try very hard to enrich the resident lives.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   4 out of 5

All OK at the moment mum is happy today.

How likely would you be to recommend Orchard Court? Likely

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Average Rating:   3.4 out of 5

Very caring from all staff.
Have never seen a resident left wanting for anything and also seems very welcoming to all visitors.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   4.2 out of 5

My mother has stayed for respite care on several occasions and has always enjoyed her stay.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   5 out of 5

I am happy with the care my friend is experiencing.
She seems happy and quite well. The staff are very nice and helpful. I am pleased to see she is settled and looking well and content.

How likely would you be to recommend Orchard Court? Likely

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Average Rating:   4 out of 5

I have been visiting this care home as a friend of one of your residents since early in the year.
All the residents I saw today seemed very happy. Some enjoying some gentle exercise patting a balloon to and fro to each other.
Others either having a drink or just listening to some old time songs on the cd player or joining in with the singing.
Altogether a very happy 'family'.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   4.8 out of 5

Very happy with the care my husband is receiving. Staff very kind and helpful. Food very good. My husband enjoys the many activities that take place. A very happy place.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   5 out of 5

My mother came here in February 2016. The transformation in her since then is incredible. Whilst she is 92 and feisty, her care had been second to none. The staff have gone out of their way to look after mum who doesn't eat at times. Her life is so much better and her care. Certain staff have definitely gone the extra mile. I cannot praise Orchard Court enough. It has a lovely atmosphere and it's a pleasure to visit.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   4.6 out of 5

I cannot recommend this care home highly enough. My father has been a resident for nearly two years and in that time he has received first class treatment.
Due to the bad press relating to care homes, I have been extremely vigilant when visiting. However, and despite this vigilance, I have not been able to find any fault. The staff are all very cheerful and extremely helpful. The home is always spotless and the meals good and wholesome, and tea/coffee is always offered to visitors.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   4.4 out of 5

This home is very pleasant, friendly towards residents - visitors like myself.
Staff are always happy, helpful and most of all look after the residents with care they deserve.
Well done to the team at Lingfield. Keep up the good work.

How likely would you be to recommend Orchard Court? Extremely Likely

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Average Rating:   4.8 out of 5

Very pleased in the way my father in law is being looked after. He is comfortable in his surroundings and feels at home, perfect his care could not be better. Highly recommended in all ways.

How likely would you be to recommend Orchard Court? Likely

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Average Rating:   5 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 15 hours ago

We currently have two vacancies for care. For further information, please contact Orchard Court.

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

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Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Orchard Court