Ardath, Bexhill-on-Sea, East Sussex
Ardath, Bexhill-on-Sea, East Sussex
Ardath, Bexhill-on-Sea, East Sussex

Ardath is only a mile away from the centre of Bexhill with its many attractions including, shops, beach and promenade. An elegant, spacious house, the immediate appeal of Ardath is one of warmth and welcome. This elegant, spacious house creates a homely community for its 32 residents.

Rooms are either single or double size, with en suite WC and shower facilities. All rooms overlook the grounds – with its magnificent mature garden – and are provided unfurnished so they can be decorated and furnished as residents please.

Two comfortable lounges are home to numerous gatherings and group activities, as well as being somewhere to relax and chat. Other facilities include a provisions shop and hairdressing salon. Residents can even meet for drinks in the private bar.

Group: Sussex Housing & Care (SHC)

Person in charge: Lindsey Sherwood (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 32

Rooms with ensuite WC: 32

Weekly Charges Guide: Personal Care Single £554 – £1080 (These prices are only a guideline, please contact Ardath to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Visiting:

Visitors welcome any time.

Latest Care Quality Commission* Report on Ardath: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 20 Nov 2017

Vacancies available for short or longer term care.Please contact Care Home manager for availability.

Reviews

9.3 Ardath has a Review Score of 9.3 (9.319)

The Review Score of 9.3 (maximum of 10) for Ardath is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Ardath in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.319 for Ardath is calculated as follows: ( (39 Excellents x 5) + (46 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 94 Ratings = 4.319

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Ardath is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 8 Reviews ÷ 6.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ardath?

  • Extremely LIKELY
    6
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ardath

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Private Carer of Resident/Service User
    1
  • Resident / Service User
    1
  • more

My father was a resident in Ardath for just under two years. The staff were always caring, considerate and keen to ensure he attended activities he would enjoy. We often discussed changes to diet or other ideas to enhance his stay and staff were always keen to hear them. During the last days of his life, it was so obvious how much staff cared, how genuine their concern. My father could not have had better care.

How likely would you be to recommend Ardath? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Caroline Hall, Engagement and Communications Officer at Ardath responded to this review on 20 Nov 2017:

Hi Vanessa. Thank you so much for taking the time to write your review. We are so glad you are happy with the care your father received at Ardath, and are very sorry for your loss.

I have been impressed with the communication and support given to my client who resides at Ardath. The staff have been very helpful in supporting my work with this client, for which I am grateful, as working collaboratively ensures that the service user is the priority and his best interests are at the centre of his care.

How likely would you be to recommend Ardath? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Don't Know

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Caroline Hall, Engagement and Communications Officer at Ardath responded to this review on 14 Nov 2017:

Thank you for taking the time to review Ardath, we are pleased to be able to work closely with you in providing the best service possible, for your client and our resident.

Ardath has been very supportive to my gran and myself in getting Gran a room, the correct support and the natural settling/adjustment gran needed following forty plus years of living alone. Ardath has approachable staff, who show care and attention to the residents. All residents have individual en-suite rooms and there are lounges and dining room which has helped gran be more social than living alone. I am very grateful for Ardath, it has made a difficult situation into a right decision.

How likely would you be to recommend Ardath? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caroline Hall, Engagement and Communications Officer at Ardath responded to this review on 09 Nov 2017:

Thank you so much for taking the time to complete your review. We are so pleased your gran is happy at Ardath.

My mother was a resident at Ardath since 2013. The family were impressed with the cleanliness and 'open door' nature of the care home where visiting is encouraged. Meals of a high quality. We found the management very dedicated and available to discuss any issues. They dealt with difficulties quickly and thoroughly.

We have been well supported as a family and whilst fees are quite high, it was money well spent to care for our mother.

How likely would you be to recommend Ardath? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Caroline Hall, Engagement and Communications Officer at Ardath responded to this review on 08 Nov 2017:

Thank you very much for taking the time to write a review. We are pleased you are happy with the service you received at Ardath.

The staff are generally helpful and caring. It is better if the staff speak good English as residents are often deaf. The staff are generally overworked and seem to start a job and not clear up after them, leaving the house untidy. The furniture seems shabby, such as broken zips on cushions and many chairs. Weekends are usually badly staffed too as are bank holidays, without a senior member of staff being on hand. Some of the public areas seem to be dirty, especially in the dining room, after a meal, and also the stairs. Generally, the staff are very hardworking and patient.

How likely would you be to recommend Ardath? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Caroline Hall, Engagement and Communications Officer at Ardath responded to this review on 14 Nov 2017:

Thank you for taking the time to submit your review, and for meeting with Lindsey, our Care Home Manager, to discuss some of the points you have raised.

We are pleased that you find the overall standard of the home good and hope that you are now feeling happier with some of the items mentioned above.

As discussed, most of our team at Ardath are English, and you informed us the two members of staff that are not, communicate well with your mum. Though we are using less agency staff now, there may be the odd occasion we will need somebody at short notice. We do try to avoid the use of agency staff and wherever possible we try to ensure they have a good standard of English.

You mentioned that on occasion staff have left boxes of gloves in the corridor, leaving it looking untidy. To address this we have ordered some more glove dispenser units, we’re reminding staff who are called away unexpectedly to go back and check their previous area was clear, and are conducting more spot checks.

Following the feedback we received from our staff and residents, we have this year increased our staffing levels, so staff should have plenty of time to fit in tasks that they need to complete and should not be overworked.

The residents have requested to improve the dining room area and the home will be having new dining furniture. We are aware that some of the chairs in the home also need to be replaced.

A senior carer is always available throughout the weekend, and Lindsey, the Care Home Manager, and Carol, Deputy Manager, also work some weekends.

Staff do endeavour to clear and clean the dining room as quickly as possible after a meal, and we will make sure to keep an eye on this area and the stairs.

It is fantastic that you find the staff hardworking and patient, they are a great team that genuinely care for the residents as if they are a part of their own family.

Thank you once again for taking the time to give us your feedback, and please don’t hesitate to see Lindsey, Carol or Claire, anytime you are at the home.

An effective, caring home which is made all the better by the brilliant staff. Cannot fault it in any way. Always welcoming. My 88-year-old mum receives first-class care and love. So glad she now lives there.

How likely would you be to recommend Ardath? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Lizzie Gurr, Communications Executive at Ardath responded to this review on 02 Oct 2017:

Thanks for your review, we are pleased your mum is happy at Ardath.

I am very happy with everything here and I have no complaints whatsoever.

How likely would you be to recommend Ardath? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Caroline Hall, Engagement and Communications Officer at Ardath responded to this review on 07 Sep 2017:

Thank you Margaret for your review. We are so pleased you are happy at Ardath.

Ardath carers have looked after my aged mother for 3 years and 4 months. She had a stroke early on and was partially paralysed. The staff looked after her very well and supported me especially on the very recent death of my mother. I couldn't have asked for more. I would recommend the home to anyone.

How likely would you be to recommend Ardath? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Caroline Hall, Engagement and Communications Officer at Ardath responded to this review on 15 Mar 2017:

Hi there,

Thank you so much for taking the time to submit your review.

We are glad you are happy with the care your mother received at Ardath and are very sorry for your recent loss.

With kind regards
Carrie at Sussex Housing & Care

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Awards / Recognitions

December 2016

CQC rating of Good

Recipient: Ardath

Date: Tuesday 13 Dec 2016

more details

November 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ardath