Green Hill Care Home, Battle, East Sussex
Green Hill Care Home, Battle, East Sussex
Green Hill Care Home, Battle, East Sussex

Green Hill Care Home is nestled in tranquil acres with views over the rolling hills of Crowhurst, offering a special Home to those needing care for dementia.

To ensure residents are as peaceful as their surroundings carers need to reduce frustration and anxiety and have created the environment to offer natural entertainment and activity by way of a high street offering a bus-stop, tuck shop and pharmacy. There is a pub on the corner leading outside to the secure courtyard where residents can relax by the sound of water watching the koi fish. For those not wanting such a hectic day there are day lounges, a library or they can have a pamper in the salon. For those needing any medical care, they can pop to the surgery.

Green Hill has a selection of bedrooms many with large en-suite shower rooms. Telephone, television and WI-FI facilities are available. A Preferred Provider with ESCC and have contracts in place with other Local Authorities.

Owner: Rooks (Care Homes) Ltd

Person in charge: Jill Howard (Acting Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Self referral , NHS referral, Local Authourity referral . All referrals will have an assessment prior to admission. Ages 65+.

Languages Spoken by Staff (other than English): Czech

Single Rooms: 30

Shared Rooms: 0

Rooms with ensuite WC: 12

Weekly Charges Guide: Personal Care Single £550 – £700 (These prices are only a guideline, please contact Green Hill Care Home to find out the exact price for your requirements.) (These prices are only a guideline, please contact Green Hill Care Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Green Hill Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

5 Bed Vacancies

posted 23 Oct 2017

One single on suite rooms on the ground floor overlooking the front of the property.2 Single en suite rooms available on the first floor that is accessed via a passenger lift. Both rooms have wet rooms and have views across open fields and woodland area.We also have two other single rooms on the first floor. One of the rooms has a WC and hand wash basin, the other room has no facilities. Both of these rooms overlook our enclosed courtyard area which boasts established shrubs, a bird table and a fish pond.

Reviews

8.1 Green Hill Care Home has a Review Score of 8.1 (8.111)

The Review Score of 8.1 (maximum of 10) for Green Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Green Hill Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.528 for Green Hill Care Home is calculated as follows: ( (40 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 72 Ratings = 4.528

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.583 Points relating to the number of positive Reviews for Green Hill Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 2 Reviews ÷ 6 Target = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Green Hill Care Home?

  • Extremely LIKELY
    4
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Green Hill Care Home

  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Resident / Service User
    1
  • Son of Resident/Service User
    1
  • more

A kind and caring home, with staff to match.

Pleasant and friendly surroundings.

How likely would you be to recommend Green Hill Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found the home and staff to be very pleasant. All the staff I met were caring and understanding of the residents.

How likely would you be to recommend Green Hill Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have seen Green Hills at its lowest and now I can see a definite up! My mom is the only original resident from when it was taken over by Cornerstone. She and the team have done an amazing job in building the home back up again. The atmosphere has improved, communication with relatives is excellent. The staff show real care and will always address any issues which I bring to them. I have every confidence in the care that they give my mom. It is bright and happy, clean and welcoming. CQC please take note at what an incredible job the area manager and team have done. Please be objective and open your eyes and SEE the changes that have taken place!

How likely would you be to recommend Green Hill Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I had the pleasure of having a week rest bite here and I really liked it. All the staff were lovely, very friendly and caring. Also very down to earth and good listeners. I felt welcomed at the home as soon as I walked through the door. Would definitely recommend to everyone I know.

How likely would you be to recommend Green Hill Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely care home for people who suffer from dementia. My dad will be going here soon. We have viewed a few care homes and my dad has never felt comfortable or welcomed. But here he felt very welcomed and comfortable. Hasn't stopped talking about the green hill care home since we have left.

How likely would you be to recommend Green Hill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Now the Green Hill Care Home is under new management, it is pleasing to see the changes including but not limited to patient care, staff assigned to individual residents for care, administration and quality control, improved cleanliness. The building has recently been modernised and is able to take significantly more residents and this will improve the atmosphere for staff and residents. Further, since the CQC condemned this home and many others, with complete disregard for residents, I trust and hope that now Green Hill Care Home has been turned around by the new management. The CQC and Social Services will use best endeavours to work with them, for financial reasons as well as quality. I recommend the Green Hill Care Home to all, it is a wonderful building with excellent staff.

How likely would you be to recommend Green Hill Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

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