127 Eastbourne Road, Pevensey Bay, Pevensey BN24 6BN

Owner: Priyas Ltd

Person in charge: Premalatha Sarma (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 15 Service Users

Registered Care Categories*: Old Age

Single Rooms: 13

Shared Rooms: 1

Rooms with ensuite WC: 12

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Chardwood: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies


8.5 Chardwood has a Review Score of 8.5 (8.542)

The Review Score of 8.5 (maximum of 10) for Chardwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Chardwood in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.625 for Chardwood is calculated as follows: ( (16 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.917 Points relating to the number of positive Reviews for Chardwood is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 3 positive Reviews (15 registered maximum number of service users ÷ 5). 2 Reviews ÷ 3 Target = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
  • Very Poor
  • Don't Know

How Likely are the Reviewers to Recommend Chardwood?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to Chardwood

  • Daughter of Resident/Service User
  • Grandson of Resident/Service User

Staff are nice and friendly and are always there when needed. They care for my grandma and I have nothing but great thoughts regarding these guys. Thank you for all your hard work and thanks for caring for my grandma as well as you guys have.

How likely would you be to recommend Chardwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both of my parents have been accepted for care by Chardwood following two years in another home where I felt that their needs were not being met. From the start, the manager has made it clear that my parents would be treated as individuals which pleased me greatly as they have completely diverse needs. This promise has been put into practice by the entire team. They are treated with patience and kindness and are encouraged to engage in activities to suit their needs. Their wishes have been taken into account. They have been there for approximately three months and all the staff have made an effort to get to know them.
As a family, we have been welcomed so that when we visit, it feels as though we are visiting them at home and we are encouraged to take part in the life of the home. I have noticed how well cared for the other residents are as well. I believe that the staff are really well led and motivated and their opinions are valued by the management. I am so happy that we moved them.

How likely would you be to recommend Chardwood? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Submit a Review for Chardwood

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Awards / Recognitions

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Job Vacancies

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Care Home Idol 2016

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