Owner: Mr & Mrs R Awotar

Person in charge: Soobeeta Awotar (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 18 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Private and Social Services. Ages from 65 to 120.

Languages Spoken by Staff (other than English): French

Single Rooms: 12

Shared Rooms: 3

Rooms with ensuite WC: 1

Weekly Charges Guide: Personal Care Single £500 – £720 , Personal Care Shared (per person) £500 – £700

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Cliff Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Cliff Court has a Review Score of 9.7 (9.663)

The Review Score of 9.7 (maximum of 10) for Cliff Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Cliff Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.663 for Cliff Court is calculated as follows: ( (57 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 83 Ratings = 4.663

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Cliff Court is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 3.6 positive Reviews (18 registered maximum number of service users ÷ 5). 7 Reviews ÷ 3.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cliff Court?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cliff Court

  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

I really think my family hit the jackpot when we were sent to Cliff Court. We have never found the staff to be anything but kind, thoughtful and caring at all times. They support my mother with the utmost respect, she settled into her new 'home' very well. Of course, she has her moments but that is natural and the staff treat her with the very best of care at these times. They keep us as her family, well informed of any issues or changes that may occur. I have nothing but praise for the manager and her team.

How likely would you be to recommend Cliff Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend seems very happy here. The food is good and she likes all the staff. If I were here I would prefer and en-suite room. Also, there is no life. Everything is very clean.

How likely would you be to recommend Cliff Court? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff and management at Cliff Court have always been warm, welcoming and caring. As a young adult who is new to dealing with nursing home experiences and Alzheimer's the staff here have less of a worry with regards to my nan they are so trustworthy and kind. It is extremely clear that all of the staff only want what is best for the residents and families, which is beautiful to watch, without fail Cliff Court has made this past year a lot easier for my family and I will be eternally grateful.

How likely would you be to recommend Cliff Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Cliff Court provides a wonderful, homely caring service, supported by a superb professional team. My mother feels really at home and comfortable here.

How likely would you be to recommend Cliff Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother receives the kindest and most considerate care. All her needs are managed in a professional and caring way. Not only is her daily routine and health care managed well but she is also entertained and stimulated.

How likely would you be to recommend Cliff Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been now been in Cliff Court for three years and during this time she has been very well cared for by the management and staff. Both management and staff have always treated my mother with respect and kindness. They have also always been very patient with her.
As family we have always felt that mum is safe and secure and Cliff Court. Whenever mum has been unwell they have made sure she has been seen by a doctor immediately. Whenever I have visited mum I have always seen the home to be very clean. My mother has also always been very clean and tidy which is very important to her as she has always been a very clean and neat lady.

How likely would you be to recommend Cliff Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother was placed at Cliff Court in March 2015. After living in her home for 63 years and the last 10 on her own with dementia we wanted a smaller and homely place for mum and we have found this at Cliff Court. From admission she has been treated with understanding, care and dignity. She gets 24 hour care and company. Our family have had our minds put to rest with the knowledge that she is safe and cared for.

How likely would you be to recommend Cliff Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

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Care Home Idol 2016

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