Bannow Retirement Home

Quarry Hill, St Leonards-on-Sea TN38 0HG
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8.6 12 Reviews
  • Bannow Retirement Home, St Leonards-on-Sea
Bannow Retirement Home is situated in St Leonards on Sea and specialises in caring for those with living with dementia.

Bannow is run by Brighthelm Care. A group of 6 homes.

Bannow is a fine Grade II listed Victorian house and was built in 1877. The home prides itself on providing round-the-clock care in a homely and friendly atmosphere.

All bedrooms are decorated to a high standard, some with a sea view. Residents are encouraged to furnish their room according to their wishes. All floors are accessible via the use of the lift.

The home has a lovely secure large mature garden which residents can enjoy on warm days.

Bannow has a library.
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Care Provided by Bannow Retirement Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1375 – £1500
  • Self-Funded Residential Dementia Care: £1375 – £1500
  • RESPITE Self-Funded Residential Care: £1375 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1375 – £1500

This covers all personal care, Excluded cost are papers, hairdresser, personal toiletries and chiropody

The price(s) shown are provided by the care home. Contact Bannow Retirement Home for full pricing details and T&Cs.

Contact Bannow Retirement Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Bannow Retirement Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Abbie Loureiro (Acting Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012
  • Number of floors: 3

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (0)

Visiting

  • Open visiting policy in place.

Parking

  • Large Car park

Bannow Retirement Home Reviews (12)

8.6

Bannow Retirement Home has a Review Score of 8.6 (8.570) out of 10, based on 3 reviews in the last 2 years.
Over all time Bannow Retirement Home has 12 reviews.

Overall Experience
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Total of 12, showing 1-12
Review from Linda B (Daughter of Resident) published on 10 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When our mum first went to Bannow, we were a bit concerned that the lounge had a scruffy look. However, we soon realised that Dave and his staff genuinely seemed to care about their residents, which was much more important to us. This is still the case today, a year + later. The staff are lovely, caring
& thoughtful. Abbey is doing a great job and has chose well with the events organiser who has already made such a difference. We're grateful to all the staff. They do need an additional downstairs toilet though!
Reply from Joanne James, Area Manager at Bannow Retirement HomeMany thanks for your lovely review. We are so happy your Mum has settled at Bannow. Abbie is doing a great job in her new management role. The addition of the new activity person has also added a positive input. We will continue with the good work to ensure your Mum and all the other residents experience good care.
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Review from Alan W (Husband of Resident) published on 10 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was very difficult for me when my wife moved into the care home and the staff were very helpful and supportive and have continued to be so.
The care given to my wife is excellent and she is very happy in the home and I am glad that I chose this home for her.
Reply from Joanne James, Area Manager at Bannow Retirement HomeMany thanks for your positive kind words. We will continue with the good work. We are very pleased your wife has settled and is happy in Bannow
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Review from Wendy B (Wife of Resident) published on 11 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has resided at Bannow for the past 7 months.
As a family, one of the greatest comforts for us has been knowing that my husband is being well cared for at Bannow. The staff are consistently warm, kind and good-humoured, which makes such a difference to both residents and their families.
The
building itself may be older, but it is always clean and feels homely. A place where the residents are looked after, not just housed. My husband's room is big and sunny with a sea view. No traffic noise, just the bird songs. There is also a large secure garden so the residents can sit outside on warm days.
For me personally, the reassurance of knowing my husband is safe, supported and treated with kindness and respect is invaluable. I visit regularly and I'm always kept up to date with how he's doing. Thank you to the whole team at Bannow.
Reply from Joanne James, Area Manager at Bannow Retirement HomeThank you Wendy for your kind words. We are so glad you are happy with the care provided to your husband.
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Review from Mark W (Son of Resident) published on 30 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a long spell in hospital, where my mother deteriorated and could no longer walk, feed herself or speak properly and lost so much weight, I personally felt that she had given up on life.
She was moved to Bannow Retirement Home where she has gone from strength to strength. She feeds herself,
she engages with everyone, doesn't stop talking and is slowly gaining weight.
I cannot praise the staff enough for what they have done for my mother and I can see what a good relationship she has with all the staff. She is like a different person, making jokes, laughing and even beginning to walk again.
Reply from David Brown, Manager at Bannow Retirement HomeThank you for your kind comments, everyone at Bannow is glad your mum is doing so well. She has become a big part of our Bannow family since coming in.
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Review from J C (Niece of Resident) published on 23 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been a resident at Bannow Retirement Home for almost a year and the care she has been given is of a very high standard. She has dementia and moved to Bannow from another care home. Since she has been at Bannow she has improved physically, is now able to walk a little, and is well enough
to spend her days with the other residents in the sitting room. Her verbal skills have improved and she is now very talkative and happy. All of the improvements in her health can be credited to the friendly and kind staff and to the management of Bannow.
Reply from David Brown, Manager at Bannow Retirement HomeThank you very much for your kind comments. I will pass these on to the team.
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Review from Shelley B (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having transferred to Bannow from another (not so caring) care home, the manager and her team went above and beyond to look after my father during his final week before he passed away. At very short notice the manager arranged for a special hospital bed to be installed and a hospice nurse to attend
my father.
Communication was excellent. As the situation unfolded I received regular update calls, and the manager made herself available to me whenever I needed.
My father was made as comfortable as possible and was shown kindness, love and compassion by everyone who was involved with his care.
I’m so thankful Dad got to spend his final days at Bannow and I can’t thank the manager and her team enough for everything they did for him.
Reply from Angela White, Manager at Bannow Retirement HomeThank you for your kind words, it was a pleasure to support your father in such difficult circumstances. I will pass these comments on to the staff.
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Review from Elizabeth F (Daughter of Resident) published on 1 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has Alzheimer's and has been cared for at Bannow for the last three years. I live in the US and am able to visit only periodically. I telephone each week and the staff go out of their way to make sure that my mother can hear and understand me on the phone, which she is not always capable of
doing, but the staff are patient and encouraging. When I do visit, the atmosphere at Bannow is a happy and helpful one; residents are always engaged in some activity or interest to suit their abilities. Bannow is clean and above all, does not smell as one walks in the front door! The manager is always ready to answer questions or let me know if some mishap has occurred with my mother and what has been done to help her. Finding Bannow was the best thing I have done for my mother and has allowed our family to rest easy, knowing that our mother is cared for and loved.
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Review from Oscar T (Relative of Resident) published on 15 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a relative of a resident at this care facility. Since his arrival at Bannow, I have been to visit many times and I have found that I have always come away thinking that this a great place to be. The building is a gorgeous Victorian building, with lots of communal space; it has a nice day room and
dining room, as well as a charming library for residents to sit, read and enjoy the quiet. Moreover, I have visited on Sundays and have thoroughly enjoyed seeing the residents sitting down for a roast dinner. As for his room, it is a spacious room with a pleasant view which is kept clean and tidy. Having originally been at a different care home which was run very poorly, his mental state has colossally improved since being moved to Bannow. I think the homely feel of the building, combined with the very friendly and helpful staff has ensured this as a lovely place for him to be.
Reply from Angela White, Manager at Bannow Retirement HomeThank you for your comments, I will pass these on to all the staff.
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Review from Cat C (Daughter of Resident) published on 28 February 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been at Bannow for over 2 years now and has been reasonably happy for someone in his condition (he has dementia). It is a nice large house with a (secure) garden for the residents where my father has his own private room, but also many communal areas in which he can be social. He arrived
confused and very angry, and I have seen nothing but patience in the staff, both with his temperament and condition and helping me get things arranged as I live over 4 hours drive away from where he is. The staff are always in the communal areas, not just attending to needs, but chatting to and keeping the resident's company. They've been good in letting me know when dad needs stuff or when they need to make decisions around his care and why.
Reply from Angela White, Manager at Bannow Retirement HomeThank you I will pass your comments onto staff.
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Review from katie T (Daughter of Resident) published on 27 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care given in Bannow. The staff are exceptionally helpful and friendly and I have no concerns that my father is being looked after and cared for. We are never made to feel unwelcome when we visit and the staff are great with the residents. Such a difference compared to
my father's previous care home. We are happy to have found Bannow and most importantly my father is so relaxed and happy there.
Reply from Angela White, Manager at Bannow Retirement HomeThank you for your review.
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Review from Valerie K (Partner of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved my partner into Bannow last July for respite care initially. I was extremely hesitant about placing him in care as he had had a very bad experience prior to this home.
I had, in fact, removed him from the first care home and had him at home for several months. When his health dictated that
he should go back into care, myself and the social workers spent weeks checking out places. We settled on Bannow - so pleased we did. My friend is settled and happy and the atmosphere is relaxed and calm. There's a lovely library which is his haven.
Reply from Angela White, Manager at Bannow Retirement HomeThank you for these comments I will ensure these are passed on to the staff.
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Review from Michael C (Son of Resident) published on 25 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was beside myself, my dad 88 years who had suffered with pneumonia in December then after a few weeks in hospital he had lost his mobility and independence. It seemed so alarming to have another look out for my dad in a place I did not know, after the initial visit it still seemed very hard to deal
with. I have since been many times at all times of day on all days, I have got to know the staff and routines and through this I have been able to take a step back to look at the building, staff, the running and support to the residents, cleanliness of buildings and residents, this enabled me to relax in the knowledge of my dad is in good hands. I found that not only his needs were catered for on the daily basis but they had a lovely lady who comes every weekday with the sole purpose of finding and supplying things to do with entertainment also included.
I'm now in a position to feel I can stop worrying about dad, with so many other background duties to do as well as my own to sort.
Reply from Angela White, Manager at Bannow Retirement HomeThank you for your kind comments.
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Current Review Score: 8.6 (8.570)

Overview of Review Score

The Review Score of 8.6 (8.570) out of 10 for Bannow Retirement Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.743 for Bannow Retirement Home is calculated as follows: ( (26 Excellents x 5) + (9 Goods x 4) ) ÷ 35 Ratings = 4.743
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.827 Points relating to the number of positive Reviews for Bannow Retirement Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2. 3 Positive Reviews ÷ 5.2 = 0.577
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 May 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Bannow Retirement Home

What types of Care is Bannow Retirement Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bannow Retirement Home have?

There are 26 Single Rooms.

What are the Facilities & Services at Bannow Retirement Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bannow Retirement Home to the centre of St Leonards-on-Sea?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bannow Retirement Home to verify any information. View our terms and conditions. Bannow Retirement Home has an Enhanced Service - more info.