Mountside Residential Home

9/11 Laton Road, Hastings TN34 2ET
Review Us
9.7 53 Reviews
  • Mountside Residential Home, Hastings
At Mountside care isn’t led by routines; it’s led by relationships. They know the small details that make a big difference; a favourite story, a preferred cup of tea, or a shared joke that brings a smile. It’s these everyday moments of connection that turn care into true companionship that feels like a family home.

Here, life is about more than just living comfortably, it’s about truly belonging. At Mountside Care Home every resident is recognised as an individual with their own history, passions, and hopes.

The home takes the time to get to know you, ensuring your days are filled with the things you love most while encouraging you to explore new experiences at your own pace.

Whether you’re looking for the very best in residential care, dementia support, or a short-term respite stay, you’ll find a warm welcome and a highly skilled, compassionate team ready to support you.

Mountside is a place where you can feel safe, valued, and part of something special. The philosophy at Mountside Care Home goes beyond a standardised approach; they believe in understanding each resident's unique needs and preferences to provide customised care.

Choose Mountside for a care experience that values individuality and fosters a nurturing environment for every resident.
Show Mountside Residential Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1500
  • Self-Funded Residential Dementia Care: £1000 – £1500
  • RESPITE Self-Funded Residential Care: £1200 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1200

These prices are only a guideline, please contact Mountside Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lisa Wilde (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014
  • Number of floors: 3

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (19)

Visiting

  • Mountside is open for visiting at anytime for family and friends. The Manager and staff will spend time showing you the Home or simply drop in for a coffee

Parking

  • Mountside has a large car park to the front of the building that can be used by family and visitors.

Mountside Residential Home Reviews (53)

9.7

Mountside Residential Home has a Review Score of 9.7 (9.736) out of 10, based on 18 reviews in the last 2 years.
Over all time Mountside Residential Home has 53 reviews.

Overall Experience
  • 44
  • 7
  • 1
  • 0
  • 1
Date Published
  • 53
  • 5
  • 7
  • 18
  • 35
Reviewer Connection to Mountside Residential Home
  • 12
  • 11
  • 9
  • 5
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 53, showing 1-20
Review from Julian T (Son-in-law of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really happy with this place. Everything was as we needed it to be. Felt like being at home so it was easy to settle into. Lots of friendly faces and a nice buzzing environment. Lots of activities to keep everyone entertained.
Reply from Ravi Sodha, Director at Mountside Residential Home

Thank you so much for your lovely words! We are very grateful.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C R (Son-in-law of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a really good care home. The people are incredibly friendly and there's lots going on. I really like how things seem to be suited to each person and I'm very happy to recommend Mountside. It's not easy seeing a loved one go into a care home but places like this make you feel at ease.
Reply from Ravi Sodha, Director at Mountside Residential Home

Thank you so much for taking the time in giving us a review - it is very much appreciated!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jenni S (Daughter-in-law of Resident) published on 17 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Happy to recommend Mountside. No complaints. Staff work really hard. You can tell that they really know each person that lives there and are happy to help with what they need. Activities are enjoyable and happen a lot. Everyone always seems so happy.
Reply from Ravi Sodha, Director at Mountside Residential Home

Thank you for your review - it is great to hear that everyone was always happy!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jill T (Daughter of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really good place. Helped with my dad's short term needs where he needed to go into a care home. He was happy and came back home having had a nice rest that allowed him to rest and recuperate. I would recommend.
Reply from Ravi Sodha, Director at Mountside Residential Home

Thank you for your review. We are glad that we were able to help!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from n n (Niece of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle came for respite care for a few weeks before moving in with us
The staff were friendly and caring, all happy to help with our questions regarding his care as we were unsure what to expect when he moved in with us
Would highly recommend
Reply from Ravi Sodha, Director at Mountside Residential Home

Thank you so much for your kind words! We really appreciate it.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jessica S (Friend of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel compelled to write a review for Mountside. The care and support that they give is fantastic. There's always staff around and if you can't see one, you can press a buzzer and they come on over. Nothing is too much of a bother for them. And they are all so happy - such a great experience!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jeremy S (Friend of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fantastic place. The bedrooms are beautiful and kept to a really nice standard. The staff are very helpful and do anything you ask them to and the activities are tremendous. Really commend the staff for the time they put in with everyone that stays there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Charlene P (Friend of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend came to stay here to help her to recover and leave hospital. It was great to see her. She had been in hospital for so long and every time I visited her, she looked more tired and frail. She then got moved to Mountside, where it was great to see her up and about and engaging with people again.
She had perked up much more and it was great to see the rapport that she was building with the staff who genuinely cared about her and tried to help her to get better.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elaine C (Granddaughter of Resident) published on 23 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad came for respite and it really helped. I only visited one day but he was settled and happy. He told me they were looking after him and he had everything that he needed. People kept checking up on him, which was nice to see. So I was pretty happy!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L M (Niece of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came to visit my uncle, just popped in without booking or anything. Really warm welcome and allowed me in and showed me to his room. Everything was tippity top. He was happy, the home was warm and relaxed. He said the activities are lots of fun and he likes having company.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John B (Resident) assisted by family/friend published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was very nice to be at Mountside with friendly staff and quality food. Everyone treated me kindly and it was run efficiently and in a caring way.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J W (Resident) assisted by family/friend published on 19 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived at Mountside for nearly a year and I feel happy. The staff are caring and helpful, the food is good. I enjoy most of the activities.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C P (Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived at Mountside Residental Home for over a year and I feel really at home here. The staff are wonderful. The food is really good. The activities are great. I feel supported and cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anthony W (Friend of Resident) published on 19 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mountside Residential home has inclusively at it core.
Over the past 18 months I have regularly visited a close friend resident here, we are both members of the LGBT+ community.
I can honestly say the welcome to both of us has been genuinely warmth and you feel that inclusiveness is part of Mountside's
beating heart.
A truly welcoming home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J W (Son of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has dementia and now needs more support than he can receive at home. Mountside was recommended to us by someone whose mother is currently there, and they were able to accommodate my dad at quite short notice. The staff are very dedicated and are doing a fantastic job looking after him - it's
a relief at a difficult time to know he's so well cared for. It's a big change for my father but he's taken to it well and is enjoying the activities. Communication has been excellent throughout. Thoroughly recommended.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S W (Daughter of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother is in there for respite. Only been in there for just over a week, had 3 falls already. Her personal hygiene is not being taken care of properly. Hardly any interaction with other people and staff. Basically sat in a chair day and night. From how my mum was before she went here to how she is
now is a completely different person and it’s only been a week. I would not recommend putting your loved ones in Mountside.
Reply from Ravi Sodha, Director at Mountside Residential Home

Thank you for your feedback. We appreciate you taking the time to share your concerns regarding your mother’s care provision at Mountside. We want to assure you we take feedback seriously and are committed to addressing the issues raised. Firstly, we’d like to express our regret for the challenges your mother has faced during her stay with us, and we’re sorry for any distress this situation may have caused.


We have initiated an investigation into the matters highlighted, including the falls your mother experienced, concerns about personal hygiene, and the perceived lack of interaction with both staff and other residents – and there are a number of factors at play, some of which are centred on your mother’s personal preferences and individual choices.


We always look to work collaboratively with our residents and their families to address specific needs and requests. Your mother has now moved out, so we wish her well in the future.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C D (Niece of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt was brought into Mountside Care Home as a matter of urgency because she hasn’t been taking care of herself. She and I were greeted with such kindness. She was treated well and instantly loved all the staff members who were looking after her. She remains there and is very happy as are the whole
family. She loves the food that is brought to her and the entertainment that is put on. She recently had Christmas at Mountside and clearly loved it. Thank you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jeremy D (Son-in-law of Resident) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law was at Mountside, and as a family, we were really happy with everything. The activities were great, and he had a lot of fun. Also, we could see so much on their social media site, and it gave us things to talk about with him on the phone. I would definitely recommend.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter S (Nephew of Resident) published on 3 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunty was here on respite. Really nice place, friendly staff, good food (so she tells me). I visited once and everyone seemed happy and relaxed. Would not hesitate to recommend it. Everyone does a great job.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John C (Relative of Resident) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came to visit the other day and felt compelled to leave a review. I just read an article in the newspaper about people being forced out of hospitals and into care homes. Well from my experience at Mountside, I just want to ask why that’s a bad things? My great-aunt has been in hospital many times
over the last few years and it’s always terrible and she always cries about wanting to go home. But since she’s been at Mountside, she’s so happy and free and is getting so much help and support. These guys are doing a fantastic job and we really should be highlighting what a fantastic place it is!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Mountside Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.736 for Mountside Residential Home is calculated as follows: ( (184 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) + (6 Very Poors x 1) ) ÷ 212 Ratings = 4.736
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mountside Residential Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Mountside Residential Home

What types of Care is Mountside Residential Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Mountside Residential Home have?

There are 52 Single Rooms.

What are the Facilities & Services at Mountside Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mountside Residential Home to the centre of Hastings?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mountside Residential Home to verify any information. View our terms and conditions. Mountside Residential Home has an Enhanced Service - more info.