North Corner

North Corner Residential Care Hom, 1 Prince Edwards Rd, Lewes BN7 1BJ

Owner: North Corner Lewes Ltd

Person in charge: Stephany Reed-Perkins (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 16 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Head/Brain Injury • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 12

Shared Rooms: 2

Rooms with ensuite WC: 3

Weekly Charges Guide: Personal Care Single £775 – £850 (These prices are only a guideline, please contact North Corner to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Situated in the Wallands area of Lewes in East Sussex, the home is approximately 10 minutes walk from the local town centre or 15 minutes from the railway station.

Visiting:

Visitors encouraged at any time however suggest visitors try to avoid hours prior to 10am as residents are usually having breakfast.
Lunch is between 12.30-2pm and supper 5.30 - 7pm.

Parking:

There is on street parking outside the home and do have 4 spaces off road by the main gates.

Latest Care Quality Commission* Report on North Corner: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for North Corner is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for North Corner in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.625 for North Corner is calculated as follows: ( (46 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.438 Points relating to the number of positive Reviews for North Corner is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 3.2 positive Reviews (16 registered maximum number of service users ÷ 5). 3 Reviews ÷ 3.2 Target = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 North Corner has a Review Score of 9.1 (9.063) from 6 Reviews


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend North Corner?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to North Corner

  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    1
  • Grandson of Resident/Service User
    1

North Corner really does feel like a family home in many ways. It is small and friendly, and staff know and understand the residents and their individual needs very well. The owners live on site and work incredibly hard. When my mother was in pain and distressed during the night the manager stayed with her and comforted her. They are very vigilant about any health concerns. They are also very welcoming to my father who visits his wife often.

How likely would you be to recommend North Corner? Extremely Likely

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Average Rating:   4.7 out of 5

My mum has been living in North Corner for several months and I'm really pleased with our choice of the care home. When the time comes to look for a care home for an elderly parent, choosing the right one is such a difficult decision. We went to look at North Corner after hearing great reports of how much it had improved under new management. We liked it immediately and haven't regretted our choice for a moment. The staff at North Corner are all really friendly and approachable. They are very welcoming, so I feel I can visit mum at any time. The staff all treat mum with kindness and respect. There's a lovely atmosphere - it's a comfortable and happy place to be. They provide an interesting, stimulating range of activities for the residents, including singing, recorded and live music, art and craft, active games and people bringing pets for the residents to stroke. The home-cooked food is excellent. It's such a relief to know that mum is safe, well cared for and comfortable in her new home.

How likely would you be to recommend North Corner? Extremely Likely

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Average Rating:   4.8 out of 5

My very elderly mother has been a resident of North Corner since the beginning of August 2017. She has settled in well and feels comfortable and secure, and often remarks how kind and caring the staff and management are. She joins in some activities and appreciates the fact that they're provided, and that she is gently encouraged to take part but is free to choose. She enjoys the food, which is freshly prepared and tasty, with dietary needs well taken care of. The Owner and Manager have worked in the NHS (are ex-paramedics), and keep very close oversight of the residents' health and wellbeing, liaising closely with health professionals whenever needed. This is of enormous reassurance to my mother and our family, as she has various health issues. I and all our relatives are treated with respect by management and staff and our questions answered fully and patiently.

I am very glad my mother chose North Corner!

How likely would you be to recommend North Corner? Extremely Likely

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Average Rating:   4.8 out of 5

My Grandmother was placed into care in October of 2016 just as the new management of North Corner had taken over. Grandmother was very reluctant to go into care but the staff and management of North Corner showed tremendous care and compassion for her and soon her room and the rest of the house really did feel like home to her. Her last wishes to us were that she wanted to remain at North Corner for the remainder of her days, which she did.
The entire team are North Corner are very good indeed. The chef personally took an interest in what my Grandmother wanted to eat and she was thrilled with the food choices. There were lots of activities for her to get involved in and whatever she needed to improve her comfort, the management and staff provided. They truly went out of their way to deliver top quality care in a lovely home they are upgrading.
I cannot speak highly enough of the management and the staff at North Corner and the confidence I had in them to look after my Grandmother.

How likely would you be to recommend North Corner? Extremely Likely

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Average Rating:   4.9 out of 5

Stephany Perkins, Manager at North Corner responded to this review on 06 Feb 2017:

Thank you so much for your kind words, it is always good to hear we have made a difference and that a resident's experience with us has been a good one. The managers and care staff work hard to ensure a high standard of care is delivered and it is rewarding for us to know it is appreciated, thank you.

My mother went into the North Corner for respite care after leaving hospital for 2 weeks.
The staff were very kind and helped mum with all of her needs. The food was excellent and the old world charm made mum feel at home and at ease.
The management could not do enough to help with all aspects of her care and updated us daily on mums health and well-being. Thank you all so much for making mums brief stay a happy and pleasant experience.

How likely would you be to recommend North Corner? Extremely Likely

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Average Rating:   4.5 out of 5

Martin Reed, Director at North Corner responded to this review on 03 Jan 2017:

Thank you for review and feedback. We always try to give personal, professional and a high standard of care to all residents whether they are on a short or long-term stay with us. All feedback is read and if required, acted upon. Thank you again from all staff at North Corner.

A very elderly friend of mine was the least likely person to take to living in a home, but I have to say that the homely atmosphere and the caring staff meant that for the last few months of her life (she died at 101) she was really very happy at North Corner. When briefly hospitalised at the end of her life, the owners were at the hospital every day to visit her. She saw them as extra family members. What more could anyone need at the end of their days.

How likely would you be to recommend North Corner? Extremely Likely

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Average Rating:   4.2 out of 5

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Care Home Idol 2016

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