Orchard House Nursing Home

St John's Road, Bexhill-on-Sea TN40 2EE
Submit a Review
9.8 55 Reviews
  • Orchard House Nursing Home, Bexhill-on-Sea
Orchard House is a modern fully equipped nursing home which specialises in high-quality dementia care.

As a small home looking after a maximum of 32 residents, the professional, highly experienced and friendly team are able to deliver truly personalised, bespoke care putting residents at the centre of everything they do. With high staffing ratios, residents benefit from all the attention and care they need and become part of the Orchard House family.

Their ethos is to maximise residents' quality of life and independence whilst protecting their privacy and dignity.

The home offers home cooked meals and residents enjoy freshly cooked, nutritious meals using high quality, locally sourced ingredients. Residents with special dietary requirements are catered for and residents are encouraged to contribute to the development of the menus.

Orchard House has a dedicated Activities Co-ordinator who ensures there is a full schedule of activities available to the residents every day to maintain physical and mental wellbeing and keep residents stimulated.

There is hairdressing available on site in the salon as well as visiting chiropodists, physiotherapists and opticians. Residents can choose their GP and Orchard House has links with all local GPs in Bexhill.

Show Orchard House Nursing Home on the Map

Care Provided by Orchard House Nursing Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Visual / Hearing Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Other Care Provided
  • Acquired Brain Injury (ABI)
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care
  • Palliative Care
  • Parkinson's Disease
  • Stroke

Good to Know

  • Owner
  • Southlands Court Care Homes Ltd
  • Person in charge
  • Ingrid Carley (Manager)
  • Admission Criteria
    • Local Authority Funded and Private residents welcome
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Orchard House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,200
    • Self-Funded Nursing Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Nursing Dementia Care from £1,200

  • If a resident is eligible for FNC, this is deducted from the above figure.
  • (these prices are only a guideline, please contact Orchard House Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open to visitors - please call the home to arrange a visit.


  • Parking

  • On-site parking


Orchard House Nursing Home Reviews (55)

Total of 55, showing 21-40
9.8

Orchard House Nursing Home has a Review Score of 9.8 (9.759) out of 10, based on 12 reviews in the last 2 years. Over all time Orchard House Nursing Home has 55 reviews.

Overall Experience

  • 38
  • 14
  • 2
  • 0
  • 1

Date Published

55
1
7
12
43

Review from Michelle (Granddaughter of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very elderly grandmother moved into Orchard House in 2020. She has dementia. I can honestly say the care at Orchard House is excellent and the staff are just amazing. My grandmother is enjoying her life in Orchard House, having to live independently up to this point.

Reply from Alan, Managing Director at Orchard House Nursing Home

Thank you for your kind words, Michelle. Our aim is to give our residents the absolute highest standards of care and I am glad that is your experience. It is a pleasure looking after your grandmother.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Son of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very understand and helpful owners and staff. A nice relaxed home with a good atmosphere. All residents are relaxed and in a good mood. Any upsets have been dealt with in a nice, caring manner.
Food is very good. I hear lots of complimentary comments from other visitors about how nicely their relatives
are fed, watered and cared for. That's particularly nice to hear.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie M (Daughter of Resident) published on 5 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy at Orchard House. She has settled in well and everyone has made her feel very welcome.
She sees it as her home and loves her room - it's clean and bright.
The food is homemade, every day with choices for lunch and supper. The dining room is the place to meet for meals, however,
if you prefer and you can have food on a tray served in your room.
It's mums birthday today. A big thank you to everyone for making it a special day with flowers, cake and a birthday card signed by all the carers. And a hair-do too!
In fact, it's the people here that make Orchard House a care home I would recommend - always professional and always friendly. They all take a genuine interest in you, make time to have a natter and want you to have a good day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J T (Friend of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice clean rooms. Looking after my friend well, staff friendly and helpful. Efficient staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Daughter of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been here just over a month. The staff here are very friendly and caring. Nothing is too much trouble for them. Treated with dignity and respect, even under trying circumstances at times. Always clean and tidy and comfortable. Cannot speak of the staff too highly. Very pleased that we have come
to such a lovely home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathy C (Daughter of Resident) published on 15 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in America and contacted the home by email to find somewhere for my Mum to be cared for as she has dementia. I went to visit in June and was very impressed with the home.
The staff are extremely helpful and caring. The home is very clean and inviting. I know my Mum will be well taken care of
and my Dad can visit whenever he wants.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie C (Wife of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Room very dirty, bathroom only cleaned when asked, never involved in any activities. Just plonked in front of TV and left. Was only given a shower once. Was sick on the last night which was still up the wall and on the floor by the bed, never got cleared up. Catheters just left in the bathroom for days.
I cleared them away twice. Was left to shave himself but he can't do it properly etc, etc.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John C (Friend of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is always clean and smells good, the staff are always jolly and friendly, the food is excellent. The residents are clean and happy. I would recommend this home to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Madeline T (Niece of Resident) published on 11 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt had 2 weeks respite at Orchard house following a stay in hospital. She was in a very weak and fragile state on entering and 2 weeks later was able to return home to live by herself with a care package. I would like to thank all the staff for helping her recover. Myself and other members of
the family were always made welcome whatever time we chose to visit. Thank you

Reply from Rahul Chhapwale, Director at Orchard House Nursing Home

Thank you Madeline for the kind review and the opportunity to look after your aunt.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen G (Wife of Resident) published on 19 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is well cared for by very competent, caring and friendly staff providing a homely atmosphere with personal items allowed in their room if wanted. Any complaints are promptly dealt with and resolved. The care home serves fresh home-cooked food which is much appreciated by residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda H (Daughter of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The lovely, homely feel of Orchard House is evident, from the minute you enter staff smile and are friendly.
Management are always present and know their residents by name, nothing is too much trouble for any of the staff.
The extra time and care needed with new residents sets this care home above
the rest.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Daughter of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Orchard House.
A fine building with open-plan living and dining areas, a large conservatory overlooking the beautiful garden and comfortable en-suite bedrooms.
The home-cooked food is tasty and nutritional and there are plenty of options.
The home is always fresh and clean.
There
are interesting activities daily and special events to look forward to.
Most importantly the management and staff are amazing, being kind, compassionate, warm and friendly.
They combine efficiency and professionalism with a gentle sensitivity.
Residents have told me that they feel happy, secure and content.
As for my mum, who was adamant that she would not enter a care home...well, she is so happy.
She loves her room and has made many friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann Maria O (Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are absolutely brilliant, caring and very patient.
Highly recommendable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony S (Husband of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care staff seemed very caring.
My wife was there for two weeks (respite care).
My wife has Dementia and the first room she was allocated was not suitable.
No en-suite only a commode (confusing).
The new room 4 days later was much better.
Never met any management, was never asked what my wife
liked or needed, just handed this card as we were leaving.

Reply from Rahul Chhapwale, Director at Orchard House Nursing Home

I am pleased to note that you felt the staff were caring. Unfortunately, at the time your wife was with us the home manager was on annual leave and I understand you interacted with a couple of the senior carers in charge at the time. I am sorry you felt that no one made an effort to understand your and your wife's needs, but it was a rather short time and usually the staff team do take some time to build up a full picture of a new resident. We have discussed this incident internally and hope to improve the family liaison. Also, you will note on our website many other positive reviews for our services, so I feel this was a one off occasion.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jon (Husband of Resident) published on 23 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was welcomed at Orchard House for a short stay holiday (4 nights) from her normal residence. Her comment on everything relating to Orchard House was "home from home". My wife has no sight whatsoever but this did not seem to matter as she was made to feel immediately comfortable in her new surroundings.
She very much enjoyed the food and slept well every night. Wheelchair access was no problem and she looks forward to a further visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K M (Daughter of Resident) published on 16 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is such a lovely home, the staff are always friendly and welcoming, nothing is too much trouble and the atmosphere in the home is very positive. It feels so homely. Mum has settled in so well and is very happy. She has received such great care and support from the manager and all the team at Orchard
House. We are very pleased with everything and it is a real relief to know she is being so well looked after.

Reply from Rahul Chhapwale, Director at Orchard House Nursing Home

Thanks for your kind review. We much appreciate it!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nancy M (Wife of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Husband has been in Orchard House for three months and he has improved to be much better. It is a very nice home with nice staff. I could not wish for him to be anywhere better.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Donald M (Husband of Resident) assisted by family/friend published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very relieved to see that my wife has been very settled and happy during her stay. She has shown no signs of anxiety which she does suffer from.
It has been a great comfort to see how well she has been looked after and how relaxed she has been whilst staying at Orchard House.
My family
and I would have no hesitation in recommending Orchard House and would be very happy and grateful for her to come for another stay in the future should the need arise.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pat C (Niece of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My Aunt seems happy there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathy G (Niece of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted with care. Staff quite amazing and nothing is too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.759)

Overview of Review Score

The Review Score of 9.8 (9.759) out of 10 for Orchard House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.759 for Orchard House Nursing Home is calculated as follows: ( (111 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 141 Ratings = 4.759

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchard House Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet