Warren Drive Residential Home

Since my mother reluctantly moved into Warren Drive in 2015, her care has been excellent.

The staff strive to encourage her to join in and be part of the home 'community'. Since moving in with minor dementia symptoms her health has deteriorated, her dementia becoming worse. Everyone has continued to cater to her every need, helped her when becoming confused and on occasions argumentative. She has been treated with dignity throughout and it is obvious her safety is paramount. The cleanliness is outstanding; the freshness is apparent as you walk in through the door. Her room is very pleasant with beautiful views. It is cleaned to a high standard. Laundry, washed and ironed, is returned within hours. Menus are varied/nutritional, with menus for special occasions. Personal likes are also catered for; all adding up to good value for money. Not only are the manager and staff supportive of my mother, they are extremely supportive to me, helping me cope with some very distressing situations.

When it was first mooted, my father wasn't entirely bowled over by the idea of moving to a residential home but was finally persuaded when even he realised that day to day things were becoming too overwhelming for him to manage easily. It took a short while for him to lose his sentiments of wanting to be entirely independent - but not that long. Once he saw the advantages, he quickly settled into an environment of friendliness and community at Warren Drive.

Sadly my father has now passed away but for the two and a half years he was at Warren Drive, the staff were pretty much faultless with their approach to residents.

Care and kindness is the order of the day. Of course, occasional hiccups occurred but on those rare occasions, the response from the management and staff was efficient and speedy. My father wasn't the most stable on his legs (despite his protestations that he was) and he had a few falls while there but the staff never failed to get to him promptly and attend to him. Thankfully, any injury was rare (which wasn't the case when he lived in his own flat) but the checks on him were thorough and the subsequent discreet monitoring to ensure no lasting damage was excellent.

Warren Drive offers good value for money with choices of accommodation - this was a huge benefit from my perspective. My father had a small apartment consisting of a good sized bedroom with ensuite, a small entrance hall and a good sized private living area and balcony with a delightful view of the Ashdown Forest, allowing him a sense of living in an independent flat with the bonus of social community on tap in the public lounge areas along with the full domestic support one would expect from a care home.

It didn't take my father long to realise that his preferred daytime place was with the other residents and that his apartment became his "bonus" place to retire to if he wanted a small amount of quiet time to sit, reflect and read. Staff routinely checked up on him and provided him with as much tea as even he could ask for (no small feat!). Respect is a paramount code of conduct at Warren Drive and no-one ever entered his "personal space" without knocking and checking it was OK to come in.

Food choices are excellent at Warren Drive and the menus are routinely reviewed to offer seasonal choices. In addition, themed events are also arranged quite regularly and family are often invited to join those events - they never fail to please.

I would thoroughly recommend Warren Drive as an elderly support and care environment. The atmosphere is absolutely spot on, providing warmth and friendliness alongside relaxed, cosy and comfortable surroundings. It's a very happy atmosphere and I was grateful to everyone at Warren Drive for all the care and attention they provided for my father in his last years.

A huge thank you to everyone there.

My mother spent seven years at Warren Drive. She felt she was very lucky to be there, especially as I was living nearby. She settled there so well and all her worries disappeared.
I shall be forever grateful that she spent her last days there. Even now, a year after her death, I treasure all the happy memories of her living there. It was home.

My mother has been resident at Warren Drive for nearly three years and it has become her home from home. The buildings and grounds are beautiful, and the facilities and rooms are top notch. It looks and feels like a top quality hotel. They provide good quality food that is cooked on-site and they have numerous themed meals and special events during the year. Mum's social life has improved immensely and she enjoys the daily activities and guest performers who come to entertain.
However, the most important thing to say about Warren Drive is that the staff are all so caring and wonderful at what they do. They are all dedicated to making the residents lives as happy and contented as they can be. They treat all the residents with respect and go out of their way to do things for them. My Mum is 98 and has recently had a few health issues but these have all been well managed by the staff.
I don't have to worry about my Mum as I know she is well looked after all the time. Ten out of ten.

My mum has been a resident of Warren Drive for nearly two years. It is a very well run home situated in a beautiful area and there is a warm and welcoming feeling when you walk in. The home is nicely decorated, extremely clean and the rooms and communal areas are well furnished, many with lovely views over the gardens and countryside. I cannot speak highly enough of the staff. Without exception, they are kind, caring and professional and show my mum nothing but kindness and consideration whilst always respecting her dignity. There are regular parties, afternoon teas, quizzes, games, talks and visits from outside entertainers. In the summer there is a beautiful garden where the residents can sit and have tea. The food is excellent, well presented with varied menus. There is always tea and cake in the afternoon, often homemade by the chef. The home is always full of fun and laughter and the care my mum receives is exemplary and so I have no hesitation in recommending this care home.

Warren Drive is an excellent caring home! The staff go above and beyond and involve the residents with the fabulous activities they put on! The home is always clean smart with lovely flowers around. The residents always seem happy and love to get involved in day to day life there!
I would highly recommend this home.