Warren Drive Residential Home

Fielden Road, Crowborough TN6 1TP

Warren Drive Residential Home has established an excellent reputation in the community for delivering skilled and individually tailored 24-hour care within luxury accommodation, achieved with a family-run policy and dedicated carers that keep up-to-date with modern care sector developments.

Alongside professional care, residents can take great delight in enjoying panoramic views of the Ashdown Forest, with wonderful landscaped gardens and surroundings, a complimentary activites programme and hospitality and support promoting an independent and relaxing lifestyle.

Warren Drive welcomes both long and short stays, being registered for convalescent care and adhering to person-centred packages. With its large rooms and suites, Warren Drive offers elegantly appointed accommodation for both couples and individuals alike.

Owner: Bluebell Care Homes Ltd

Person in charge: Carolyn Killick (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 29 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Admission Information: Residential Care for Frail Elderly. Ages 65+.

Single Rooms: 29

Rooms with ensuite WC: 26

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Large car park for visitors at the back of the property.

Latest Care Quality Commission* Report on Warren Drive Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Warren Drive Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Warren Drive Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.819 for Warren Drive Residential Home is calculated as follows: ( (59 Excellents x 5) + (13 Goods x 4) ) ÷ 72 Ratings = 4.819

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.862 Points relating to the number of positive Reviews for Warren Drive Residential Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 5 Reviews ÷ 5.8 Target = 0.862

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Warren Drive Residential Home has a Review Score of 9.7 (9.681) from 6 Reviews


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Warren Drive Residential Home?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Warren Drive Residential Home

  • Daughter of Resident/Service User
    5
  • Friend of Resident/Service User
    1

Since my mother reluctantly moved into Warren Drive in 2015, her care has been excellent.

The staff strive to encourage her to join in and be part of the home 'community'. Since moving in with minor dementia symptoms her health has deteriorated, her dementia becoming worse. Everyone has continued to cater to her every need, helped her when becoming confused and on occasions argumentative. She has been treated with dignity throughout and it is obvious her safety is paramount. The cleanliness is outstanding; the freshness is apparent as you walk in through the door. Her room is very pleasant with beautiful views. It is cleaned to a high standard. Laundry, washed and ironed, is returned within hours. Menus are varied/nutritional, with menus for special occasions. Personal likes are also catered for; all adding up to good value for money. Not only are the manager and staff supportive of my mother, they are extremely supportive to me, helping me cope with some very distressing situations.

How likely would you be to recommend Warren Drive Residential Home? Extremely Likely

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Average Rating:   4.8 out of 5

Karina Lewis, Proprietor at Warren Drive Residential Home responded to this review on 23 Apr 2018:

Thank you for reviewing Warren Drive.

When it was first mooted, my father wasn't entirely bowled over by the idea of moving to a residential home but was finally persuaded when even he realised that day to day things were becoming too overwhelming for him to manage easily. It took a short while for him to lose his sentiments of wanting to be entirely independent - but not that long. Once he saw the advantages, he quickly settled into an environment of friendliness and community at Warren Drive.

Sadly my father has now passed away but for the two and a half years he was at Warren Drive, the staff were pretty much faultless with their approach to residents.

Care and kindness is the order of the day. Of course, occasional hiccups occurred but on those rare occasions, the response from the management and staff was efficient and speedy. My father wasn't the most stable on his legs (despite his protestations that he was) and he had a few falls while there but the staff never failed to get to him promptly and attend to him. Thankfully, any injury was rare (which wasn't the case when he lived in his own flat) but the checks on him were thorough and the subsequent discreet monitoring to ensure no lasting damage was excellent.

Warren Drive offers good value for money with choices of accommodation - this was a huge benefit from my perspective. My father had a small apartment consisting of a good sized bedroom with ensuite, a small entrance hall and a good sized private living area and balcony with a delightful view of the Ashdown Forest, allowing him a sense of living in an independent flat with the bonus of social community on tap in the public lounge areas along with the full domestic support one would expect from a care home.

It didn't take my father long to realise that his preferred daytime place was with the other residents and that his apartment became his "bonus" place to retire to if he wanted a small amount of quiet time to sit, reflect and read. Staff routinely checked up on him and provided him with as much tea as even he could ask for (no small feat!). Respect is a paramount code of conduct at Warren Drive and no-one ever entered his "personal space" without knocking and checking it was OK to come in.

Food choices are excellent at Warren Drive and the menus are routinely reviewed to offer seasonal choices. In addition, themed events are also arranged quite regularly and family are often invited to join those events - they never fail to please.

I would thoroughly recommend Warren Drive as an elderly support and care environment. The atmosphere is absolutely spot on, providing warmth and friendliness alongside relaxed, cosy and comfortable surroundings. It's a very happy atmosphere and I was grateful to everyone at Warren Drive for all the care and attention they provided for my father in his last years.

A huge thank you to everyone there.

How likely would you be to recommend Warren Drive Residential Home? Extremely Likely

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Average Rating:   4.8 out of 5

Carolyn Killick, Home Manager at Warren Drive Residential Home responded to this review on 03 Apr 2018:

Thank you for your comments and your time to complete the review, they are very much appreciated.

My mother spent seven years at Warren Drive. She felt she was very lucky to be there, especially as I was living nearby. She settled there so well and all her worries disappeared.
I shall be forever grateful that she spent her last days there. Even now, a year after her death, I treasure all the happy memories of her living there. It was home.

How likely would you be to recommend Warren Drive Residential Home? Extremely Likely

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Average Rating:   4.4 out of 5

K Lewis, Director at Warren Drive Residential Home responded to this review on 27 Mar 2018:

Thank you for this review - we much appreciate your comments.

My mother has been resident at Warren Drive for nearly three years and it has become her home from home. The buildings and grounds are beautiful, and the facilities and rooms are top notch. It looks and feels like a top quality hotel. They provide good quality food that is cooked on-site and they have numerous themed meals and special events during the year. Mum's social life has improved immensely and she enjoys the daily activities and guest performers who come to entertain.
However, the most important thing to say about Warren Drive is that the staff are all so caring and wonderful at what they do. They are all dedicated to making the residents lives as happy and contented as they can be. They treat all the residents with respect and go out of their way to do things for them. My Mum is 98 and has recently had a few health issues but these have all been well managed by the staff.
I don't have to worry about my Mum as I know she is well looked after all the time. Ten out of ten.

How likely would you be to recommend Warren Drive Residential Home? Extremely Likely

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Average Rating:   5 out of 5

K Lewis, Director at Warren Drive Residential Home responded to this review on 19 Mar 2018:

Thank you for reviewing Warren Drive!

My mum has been a resident of Warren Drive for nearly two years. It is a very well run home situated in a beautiful area and there is a warm and welcoming feeling when you walk in. The home is nicely decorated, extremely clean and the rooms and communal areas are well furnished, many with lovely views over the gardens and countryside. I cannot speak highly enough of the staff. Without exception, they are kind, caring and professional and show my mum nothing but kindness and consideration whilst always respecting her dignity. There are regular parties, afternoon teas, quizzes, games, talks and visits from outside entertainers. In the summer there is a beautiful garden where the residents can sit and have tea. The food is excellent, well presented with varied menus. There is always tea and cake in the afternoon, often homemade by the chef. The home is always full of fun and laughter and the care my mum receives is exemplary and so I have no hesitation in recommending this care home.

How likely would you be to recommend Warren Drive Residential Home? Extremely Likely

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Average Rating:   5 out of 5

K Lewis, Director at Warren Drive Residential Home responded to this review on 09 Mar 2018:

Thank you for this review - we very much appreciate your comments.

Warren Drive is an excellent caring home! The staff go above and beyond and involve the residents with the fabulous activities they put on! The home is always clean smart with lovely flowers around. The residents always seem happy and love to get involved in day to day life there!
I would highly recommend this home.

How likely would you be to recommend Warren Drive Residential Home? Extremely Likely

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Average Rating:   4.9 out of 5

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