The Coach House, Horsham, West Sussex
The Coach House, Horsham, West Sussex
The Coach House, Horsham, West Sussex

The Coach House is a small, family-run residential home set in the historic market town of Horsham, West Sussex and provides care for a number of older people.

The home is able to provide individual care and care workers can focus their attention on individuals needs and requirements.

The home offers residents personal accommodation including ground floor en-suite rooms with double terrace doors opening onto the gardens. Residents can also enjoy a large oak floored, lounge and a range of home cooked meals. Meals are prepared with local sourced organic produce including fresh eggs from the family's chickens and occasional home-grown vegetables.

Residents can enjoy the company of the homes pet dog and have access to transport to the local doctors surgery, hospital, church, hairdressers, activity groups and other required local destinations.

There is also the opportunity for residents to enjoy other outings including days out and shopping trips.

Owner: Sharon Waters

Person in charge: Sharon Waters (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 3 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 3

Shared Rooms: 0

Rooms with ensuite WC: 3

Weekly Charges Guide: Personal Care Single £640 – £740 (These prices are only a guideline, please contact The Coach House to find out the exact price for your requirements.)

Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

1 mile south of Horsham just past Tesco Express and left off the Brighton Road at the Kerves Lane junction

Visiting:

9 am - 9 pm

Parking:

Ample on site and roadside

Latest Care Quality Commission* Report on The Coach House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.3 The Coach House has a Review Score of 7.3 (7.308)

The Review Score of 7.3 (maximum of 10) for The Coach House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for The Coach House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.5 out of 5 from 17 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.808 for The Coach House is calculated as follows: ( (172 Excellents x 5) + (41 Goods x 4) ) ÷ 213 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.5 Points relating to the number of positive Reviews for The Coach House is based on 17 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000

    2. Target of 0.6 positive Reviews (3 registered maximum number of service users ÷ 5). 17 Reviews ÷ 0.6 Target Reached = 1 , then divided by 2 = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Coach House?

  • Extremely LIKELY
    14
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Coach House

  • Friend of Resident/Service User
    7
  • Resident / Service User
    4
  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Goddaughter of Resident/Service User
    1
  • more

My friend is very happy here and I always enjoy my visits, made to feel very welcome.

How likely would you be to recommend The Coach House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend is very well looked after.

How likely would you be to recommend The Coach House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandmother moved around, and once she had come to the Coach House she became much happier. The staff are very welcoming people and I always feel welcome at any time I want to visit her. The rooms are very comfortable and decorated beautifully.
The food is all home cooked and I can tell is to a very high standard. I know my grandmother loves the food and always commented on it. The gardens are lovely as well. It is nice to have somewhere to sit outside in nice weather.

How likely would you be to recommend The Coach House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are kind and helpful.

How likely would you be to recommend The Coach House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would fully recommend this care home. Whenever I visit my aunt she is always dressed nicely, clean and tidy. She has a nice room which again is always clean and tidy and looks out on a pretty little garden. The staff are kind and friendly and treat my aunt with dignity and respect.

How likely would you be to recommend The Coach House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Fantastic nursing home, lovely surroundings. Very well managed by a caring and friendly team, excellent home cooked food. All visitors made to feel welcome. I would recommend the Coach House, its like home from home.

How likely would you be to recommend The Coach House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent facilities and friendly and caring staff.

How likely would you be to recommend The Coach House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend is very happy here. We visit every week.

How likely would you be to recommend The Coach House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

We visit our friend each week and always find her well looked after, she is clean and her clothes are always freshly laundered. She thoroughly enjoys the food and looks forward to meal times. If she wants to stay in bed it isn't a problem. I would gladly recommend this care home.

How likely would you be to recommend The Coach House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has now lived at The Coach House for nearly a year and it is the happiest and healthiest she has been in a number of years. The care she receives is second to none.

How likely would you be to recommend The Coach House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was taken into care in this home in March 2015. I was looked after with care and dignity and everything was done for me with great care. My daughter and two sons know I am living here, and are quite satisfied that I am being looked after very well, and come and take me out on a regular basis.

How likely would you be to recommend The Coach House? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with the care I am receiving.

How likely would you be to recommend The Coach House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Patients are looked after very well. I am always made most welcome whenever I come to see my friend - always with a cup of coffee! Sometimes I am even invited to stay to lunch, which are delicious. No complaints whatsoever.

How likely would you be to recommend The Coach House? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My friend is extremely happy here. The staff are so friendly and caring and will do anything for you. I always get a greeting when I come to visit and am always offered a cup of tea and a piece of homemade cake. My friend says the food is lovely and the room is warm and comfortable. The owner was even kind enough to take her to her daughter in law's at Christmas and fetch her home. A thoroughly lovely home!

How likely would you be to recommend The Coach House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is just the sort of place you would probably want to live if you needed care but didn't want to think you were living in a care home! More like a fabulous private guest house with the essential add-on of first class attentive care when required. Mother in Law has settled so well and has a lovely en-suite room with a peaceful outlook into a lovely garden. The Coach House itself is not one of those purpose built boring, modern lifeless structures but a real living old house with just three residents all located to one end of the building. The owners live at the house and with their staff provide an excellent care service. Do the maths and it's easy to see that if help is needed it's there on the spot (no worries about pressing the buzzer and waiting to see if anyone turns up!).

Any specific requests that have been made by the family have always been met with a positive response and if there has ever been a problem (e.g. health issue) The owner is on the phone right away with her calm, confident and reassuring voice. To the owners, running the Coach House is a lifestyle and not a business choice which makes her a unique species in this modern tick box age.

In summary, it's the sort of care home that we didn't think existed but thank goodness it does.

How likely would you be to recommend The Coach House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum moved into the Coach House in March 2015. From day one she has been treated with the utmost care and dignity. All her likes and dislikes have been noted and promptly acted upon, making Mum feel valued and respected. The Manager and staff have worked tirelessly to provide a welcoming 'home from home' atmosphere, which includes a beautiful garden for residents to enjoy.

How likely would you be to recommend The Coach House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very homely and friendly care home with excellent staff and facilities, very comfy room.

How likely would you be to recommend The Coach House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Coach House is in a quiet and opulent part of Horsham. It has a large country garden back and front and is a pleasant place by any standards! As the residential home has only three guests at any one time, help, if needed is always at hand. All rooms have an en-suite facility.

How likely would you be to recommend The Coach House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

February 2015

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Coach House