Buxshalls Hill, Ardingly Road, Lindfield, Haywards Heath RH16 2QY
Group: The Disabilities Trust
Person in charge: Virginia Fenton (Registered Care Manager)
Local Authority / Social Services: West Sussex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 25 Service Users
Registered Care Categories*: Learning Disability • Younger Adults
Specialist Care Categories: Autism/ASD
Single Rooms: 25
Facilities & Services: Day Care • Physiotherapy • Independent Living Training • Sheltered Housing • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room
Latest Care Quality Commission* Report on Hollyrood: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Hollyrood has a Review Score of 4.5 (4.500)
The Review Score of 4.5 (maximum of 10) for Hollyrood is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Hollyrood in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.5 for Hollyrood is calculated as follows: ( (7 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Hollyrood is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 0 Reviews ÷ 5 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Parent (Mother of Resident) on Sunday 1 November 2015. Relates to October 2015.
It is so difficult entrusting someone with severe disabilities and unable to communicate effectively to residential care. We could not have asked for better and are overwhelmingly relieved that our son is at Hollyrood. He is respected and supported. He is well-liked and is enjoying a full and worthwhile life, what anyone would want for their child. Having activities on site is really valuable. The staff are what matters when supporting individuals with challenging behaviour. Our only wish is that money can now be spent on improving the buildings pending the delayed proposed development.
How likely would you be to recommend Hollyrood? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Excellent