Princess Marina House

Seafield Road, Rustington, Littlehampton BN16 2JG

Princess Marina House, Littlehampton, West Sussex
Princess Marina House, Littlehampton, West Sussex
Princess Marina House, Littlehampton, West Sussex

Princess Marina House specialises in providing respite care to serving and retired members of the RAF, and is situated at an attractive coastal location in Rustington West Sussex.

Of the 30 beds registered with CQC, 20 beds in The Marina provide personal care while 10 beds in Beachside offer short breaks for people with mild cognitive impairment and short term memory loss. In addition there are a further 25 beds available for guests who would like a break with RAF friends but for whom personal care is not required.

Twin rooms are available for couples, with a sea or a garden view, all with en-suite showers, call systems, a television and drink-making facilities, while there are a selection of lounges or a pavilion to socialise in, and an on-site restaurant to dine in.

There are many entertainments and activities for visitors to enjoy, together with excursions and places to visit, as organised by Princess Marina House's pleasant and professional team.

All tariffs are for full board including beverages, entertainments and outings.
In addition to the respite facility, Princess Marina House is able to offer a respite at home sitting service to ex-RAF veterans who live within a 15 mile radius of Princess Marina house. The service offered is a five hour session with an experienced carer in the client's own home to provide companionship to those housebound or living alone, and respite for informal carers.

For those veterans who do not need care but would like the opportunity to meet with fellow RAF family, there is a daily lunch club available at Princess Marina House.

Owner: Royal Air Force Benevolent Fund

Person in charge: Shirley Steeples (General Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Admission Information: Ex RAF. Ages 18+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 22

Shared Rooms: 14

Rooms with ensuite WC: 36

Facilities & Services: Respite Care • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Princess Marina House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

10 Bed Vacancies

posted 03 May 2017

Short breaks available for Serving and retired RAF and eligible family members see website for details of special offers. Why not plan a break or if you are local youcould join us for our Veteran Lunch club open daily to members of the RAF family . Please telephone to reserve a table

Reviews

10 Princess Marina House has a Review Score of 10 (9.958)

The Review Score of 10 (maximum of 10) for Princess Marina House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Princess Marina House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.958 for Princess Marina House is calculated as follows: ( (91 Excellents x 5) + (4 Goods x 4) ) ÷ 95 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Princess Marina House is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 6 Reviews ÷ 6 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Princess Marina House?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Princess Marina House

  • Resident / Service User
    6
  • Daughter of Resident/Service User
    1
  • Partner of Resident/Service User
    1

A well organised and well-run establishment. Care is first class and nothing is too much trouble for the attentive staff. Catering is to a high standard and everywhere is spotlessly clean. Activities are well organised and not overdone. Overall a pleasant atmosphere for anyone wishing to have a relaxed week or so away.

How likely would you be to recommend Princess Marina House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has enjoyed his stay here both times and very much feels it's home from home could not wish for a better place for respite break and looking forward to returning again in the near future. The staff are always polite and friendly and nice to spend a week by the sea.

How likely would you be to recommend Princess Marina House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot fault the level of care provided and not in the sense of care of needs but care for the soul. The staff genuinely enjoy their job and care about each and every resident. No request is too great and every opportunity to give us a lovely time is taken. A truly special place in a lovely location us renewed faith in the wellbeing of the older generation.

How likely would you be to recommend Princess Marina House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have just completed a weeks residence at the above home. The whole experience was a very enjoyable one, not least because of the care and attention of the staff team day and night- quite outstanding! The facilities very pleasant- a lovely dining room and lounge with sea views. A well-appointed room with telephone and television and a modern bathroom with a walk-in shower. There were a great variety of activities available including trips out in their minibuses. An outstanding home!

How likely would you be to recommend Princess Marina House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A wonderful experience, better than a 5-star hotel because of the caring and friendliness of all the staff. The entertainment, activities, outings and free use of mobility scooters meant there was no time to get bored. I wish I could afford to stay there more often.

How likely would you be to recommend Princess Marina House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shirley Steeples, General Manager at Princess Marina House responded to this review on 15 Sep 2016:

I am delighted you enjoyed your stay with us. For those reading this review, it is important to note that our RAF beneficiaries might be eligible for some financial assistance toward their fees and can enquire by contacting the home or the RAF Benevolent fund helpline on 0800 169 2942.

Top quality in every respect. The building, rooms, facilities, carers, staff, management and location.

How likely would you be to recommend Princess Marina House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Immensely satisfactory!

How likely would you be to recommend Princess Marina House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Respite care here is of a high standard. The staff all excellent and do all they can and it makes the break enjoyable. Food excellent and all facilities. A joy to be looked after by such caring staff.

How likely would you be to recommend Princess Marina House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

Shirley

Shirley Steeples

Job Title: General Manager

Joined: 2003

Description:

As General Manager, Shirley Steeples philosophy is based very much around the desire to ensure the respite guests care and social needs are met during their stay, and that their experience is a happy and memorable one. Shirley has been General Manager at Princess Marina House since 2003.

Her role is the overall management responsibility for Princess Marina House ensuring compliance with CQC and maintaining high standards of care and services to the RAF Family.

Email: shirley.steeples@rafbf.org.uk

Catherine

Catherine Argent

Job Title: Head of Hotel Services

Joined: 1990

Description:

Catherine has worked at Princess Marina House since 1990 starting as Housekeeper and now finding herself in the role of Head of Hotel Services. Catherine works with Hotel Services Manager, Housekeeper, Catering Team Leader, Chefs, Entertainments leader and administration staff plus a team of domestic, catering and general assistants to provide all the support services.

Email: catherine.argent@rafbf.org.uk

Corinna

Corinna Forsdike

Job Title: Care Team Manager

Joined: 1998

Description:

Corinna has worked at PMH since 1998 starting as a care assistant on night duty and now as Care Team Manager. The care assistants at Princess Marina House are encouraged to attain NVQ Level 3 in Health Care 80% have NVQ 2 & 3 in Care and others are working toward NVQ Level 3 in Care.
Email: corinna.forsdike@rafbf.org.uk

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Princess Marina House