Fair Haven Care Home

102 Station Road, Soham, Ely CB7 5DZ

Fair Haven Care Home, in Ely, provides a compassionate care service, maintained by trained and friendly professionals and tailored to individual need.

Good training and career development opportunities are in place and keep standards high, while there is much for residents to enjoy alongside care as part of home life.

The home has strong community links and takes any safety or regulatory procedures very seriously.

The home will encourage you to maintain as much independence as you are able. Forge new friendships and help and support you in anyway they can.

Group: Care For Your Life Ltd

Person in charge: Cherie Gardiner (Manager)

Local Authority / Social Services: Cambridgeshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment & Deafness • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 30

Rooms with ensuite WC: 12

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Fair Haven Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.3 (maximum of 10) for Fair Haven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Fair Haven Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.7 for Fair Haven Care Home is calculated as follows: ( (105 Excellents x 5) + (28 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 140 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.583 Points relating to the number of positive Reviews for Fair Haven Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 2 Reviews ÷ 6 Target = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.3 Fair Haven Care Home has a Review Score of 8.3 (8.283) from 12 Reviews


Average Ratings

  • Excellent
    9
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Fair Haven Care Home?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Fair Haven Care Home

  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    3
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

My wife has Alzheimer's, Fair Haven provides a safe, comfortable and friendly environment for her to live in. The management and staff are professionally caring and ensure that her physical and emotional needs are attended to in an efficient and timely manner. The food is excellent and drinks are provided constantly throughout the day. Their activities officer ensures that they have plenty to do and provides stimulating activities throughout the week.

How likely would you be to recommend Fair Haven Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.9 out of 5

When mum was admitted to Fair Haven we were very surprised that it was a care home, it was so homely. The staff were great, they always found time to answer questions we had or if a problem needed sorting.
The home was always clean and didn't smell (some homes seem to have an odour).
The rooms were always clean and tidy.
Mum seemed happy but due to dementia, we knew she wasn't always right in what she said.
The food looked and tasted great and like mum, there was always someone who needed help and it was given.
I would like to thank all those who helped mum for the last 4 months of her life.

How likely would you be to recommend Fair Haven Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

An excellent care home and they looked after my mum really well. She had Dementia and the care never faulted. The food was brilliant.
They looked after us as a family throughout her time there.

How likely would you be to recommend Fair Haven Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Caring home with good staff who respect the resident in every way. Lovely atmosphere. Lovely residents. Friendly and approachable members of staff. Helpful and kind,

How likely would you be to recommend Fair Haven Care Home? Extremely Likely

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Average Rating:   5 out of 5

We have always found the staff kind and very understanding when we have phoned. When visiting my uncle they have always shown compassion and kindness to him and have always treated him with great dignity. We know he has received excellent care over the 2 1/2 years he has been here and especially over the last few months when he has been really poorly. A very big "thank you" to all the staff who cared for him.

How likely would you be to recommend Fair Haven Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My elderly friend was cared for, for 2 years up to his death. No one could have been looked after better, he was always clean and well dressed, right up until his death, and aftercare from the staff was wonderful. I would recommend this home to anyone.

How likely would you be to recommend Fair Haven Care Home? Extremely Likely

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Average Rating:   5 out of 5

My husband was resident for only three weeks but had superb, care, attention and kindness.

How likely would you be to recommend Fair Haven Care Home? Extremely Likely

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Average Rating:   4 out of 5

My mother-in-law was here before her health deteriorated and we were delighted with her care. Now my mum has had to have care due to a broken hip and dementia. All the carers are up-beat and positive, showing respect and great care to each residents, not matter how annoying they can be! Mum is full of praise for the care and the kindness shown to her. We can visit any time and are made most welcome. The food is excellent and plentiful, my mum is a fussy eater, but is eating everything.

How likely would you be to recommend Fair Haven Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I visit a client at Fair Haven Care Home who I have known for a short while before he moved there. My comments are that I've been very impressed with the high level of individual care he has received. I am in no doubt this has contributed to is longevity and happy demeanour.

How likely would you be to recommend Fair Haven Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My mother has dementia and no longer speaks, is unable to write or walk, the people looking after her are very caring and helpful. Any problems they always let me know, as mum can no longer talk or feed herself the carers have to and are very patient, they do a brilliant job, I cannot praise them enough.

How likely would you be to recommend Fair Haven Care Home? Extremely Likely

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Average Rating:   5 out of 5

The overall care that my father received is excellent. The amount of activities are a bit limited by the layout of the rooms, there is no open space for movement.

The care staff are compassionate, patient and kind. My father has been here for 3 and a half years and I have no complaints.

How likely would you be to recommend Fair Haven Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I often pop into Fair Haven to have a chat with the residents. Lovely atmosphere. Nice staff and manager.

How likely would you be to recommend Fair Haven Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

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Bed Vacancies

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Awards / Recognitions

August 2015

Job Vacancies

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Care Home Idol 2016

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