Fair Haven Care Home

102 Station Road, Soham, Ely CB7 5DZ
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9.6 19 Reviews
  • Fair Haven Care Home, Ely
Fair Haven Care Home, in Ely, provides a compassionate care service, maintained by trained and friendly professionals and tailored to individual need.

Good training and career development opportunities are in place and keep standards high, while there is much for residents to enjoy alongside care as part of home life.

The home has strong community links and takes any safety or regulatory procedures very seriously.

The home will encourage you to maintain as much independence as you are able. Forge new friendships and help and support you in anyway they can.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1300
  • Self-Funded Residential Dementia Care: £1000 – £1300
  • RESPITE Self-Funded Residential Care: £1000 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1300

Our fees vary depending on whether you would like an En-suite room, and your level of needs.

These prices are only a guideline, please contact Fair Haven Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Cherie Gardiner (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (30)
  • Single Rooms with Ensuite Wet Room (12)

Visiting

  • You are welcome to visit your family members at your convenience during the day. Always welcome visitors to see residents.

Parking

  • Ample on-site parking

Fair Haven Care Home Reviews (19)

9.6

Fair Haven Care Home has a Review Score of 9.6 (9.554) out of 10, based on 7 reviews in the last 2 years.
Over all time Fair Haven Care Home has 19 reviews.

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Review from Luke F (Grandmother of Resident) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my nanna several times a week. She has very poor eyesight and terrible hearing she chooses to spend most of her time in her room. Staff always spend one-to-one quality time with her. She is always telling me how wonderful the staff are her room is always very clean and tidy and the staff always
make me feel very welcome. when I leave my Nanna I know she is being very well looked after.
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Review from G G (Son of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Fair Haven for just over a year now and as soon as she arrived they made her feel at home, this has continued, we feel extremely lucky to have found such a wonderful home, the staff are excellent and so caring, any issues with her health we are told about as soon as possible.
Reply from Diane Dunn, Area Manager at Fair Haven Care Home

Thank you for your kind review of your experience at Fairhaven. The staff team strive to provide care and support in a way which recognises preferences, respect and dignity for everyone. We will ensure your kind words are passed on to the staff team.

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Review from Andrew S (Son of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As the son of a resident at the care home I am very happy with the care my father receives. He always clean and tidy whenever I go to see him. The manager and staff keep me informed of anything I should know about and are very responsive if anything is not right calling in medical assistance when needed.
The staff are always happy and helpful if I am concerned about anything.
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Review from D E (Friend of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited my friend at Fairhaven Care home for 3 years. On arrival to the home my friend was very unwell, life expectancy was short. Due to the fantastic care, support and expert knowledge of the staff she is now very stable. Nothing is ever too much trouble for any of the staff if approached for
advice or help. Meals are always prepared freshly by the onsite team whom endeavour to meet each individual's needs. I will go as far to say one of my other friends was struggling to look after her father. I strongly recommend that they approach the home. As a result, he's now a much loved and cared for resident as are all other residents. Excellent team of professionals with great communication skills .
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Review from J C (Daughter of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
As daughter of the resident i am happy with the care home, the staff are friendly and keep us well informed. Mum doesn't really want to be alive, this has been like this since her partner died 4yrs ago. She has good days and bad days, she is very Composmentis. She chooses to keep herself to herself.
The staff know what mum is like.
Reply from Diane Dunn, Area Manager at Fair Haven Care Home

Thank you for your kind words about Fairhaven Care Home. Whilst you say that Mum is currently having a difficult time, the staff endeavour to ensure that she receives the physical and emotional support she needs, which respects her good and bad days.

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Review from C C (Daughter of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care from the manager and staff and ALL the carers at Fairhaven. Any problems have always been sorted, and we have had no complaints about the care we have received for my mum. Always well cared for and well fed. Highly recommend.
Reply from Diane Dunn, Area Manager at Fair Haven Care Home

Thank you for kind review and recommendation of Fairhaven Care Home. Our staff work hard to ensure that residents are receiving a good standard of care and support. They are led well by the Manager who will always address concerns raised to satisfaction. We are grateful for your positive comments.

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Review from A B (Daughter of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We sre very very happy with the care my mum received here. She is very well looked after and is so happy all the time singing and dancing. It fills us with joy to see her so happy. The main carers are so brilliant with mum and all the carers are very good and kind with her and she smiles and likes them
all. Would highly recommend this home to any body.
Reply from Diane Dunn, Area Manager at Fair Haven Care Home

Thank you for taking time to review your experience of Fairhaven Care Home. Our staff work hard to ensure that all residents have a positive stay and to be recognised for their efforts will make such a difference.

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Review from David C (Husband of Resident) published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has Alzheimer's, Fair Haven provides a safe, comfortable and friendly environment for her to live in. The management and staff are professionally caring and ensure that her physical and emotional needs are attended to in an efficient and timely manner. The food is excellent and drinks are provided
constantly throughout the day. Their activities officer ensures that they have plenty to do and provides stimulating activities throughout the week.
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Review from A F (Daughter of Resident) published on 4 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When mum was admitted to Fair Haven we were very surprised that it was a care home, it was so homely. The staff were great, they always found time to answer questions we had or if a problem needed sorting.
The home was always clean and didn't smell (some homes seem to have an odour).
The rooms were
always clean and tidy.
Mum seemed happy but due to dementia, we knew she wasn't always right in what she said.
The food looked and tasted great and like mum, there was always someone who needed help and it was given.
I would like to thank all those who helped mum for the last 4 months of her life.
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Review from P W (Daughter of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
An excellent care home and they looked after my mum really well. She had Dementia and the care never faulted. The food was brilliant.
They looked after us as a family throughout her time there.
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Review from Susan S (Sister of Resident) published on 31 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring home with good staff who respect the resident in every way. Lovely atmosphere. Lovely residents. Friendly and approachable members of staff. Helpful and kind,
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Review from Mary B (Niece of Resident) published on 30 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always found the staff kind and very understanding when we have phoned. When visiting my uncle they have always shown compassion and kindness to him and have always treated him with great dignity. We know he has received excellent care over the 2 1/2 years he has been here and especially over
the last few months when he has been really poorly. A very big "thank you" to all the staff who cared for him.
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Review from Ian H (Friend of Resident) published on 27 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My elderly friend was cared for, for 2 years up to his death. No one could have been looked after better, he was always clean and well dressed, right up until his death, and aftercare from the staff was wonderful. I would recommend this home to anyone.
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Review from Marion W (Wife of Resident) published on 10 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was resident for only three weeks but had superb, care, attention and kindness.
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Review from Anne T (Daughter of Resident) published on 27 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was here before her health deteriorated and we were delighted with her care. Now my mum has had to have care due to a broken hip and dementia. All the carers are up-beat and positive, showing respect and great care to each residents, not matter how annoying they can be! Mum is full
of praise for the care and the kindness shown to her. We can visit any time and are made most welcome. The food is excellent and plentiful, my mum is a fussy eater, but is eating everything.
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Review from M J (Friend of Resident) published on 16 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit a client at Fair Haven Care Home who I have known for a short while before he moved there. My comments are that I've been very impressed with the high level of individual care he has received. I am in no doubt this has contributed to is longevity and happy demeanour.
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Review from W B (Son of Resident) published on 15 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has dementia and no longer speaks, is unable to write or walk, the people looking after her are very caring and helpful. Any problems they always let me know, as mum can no longer talk or feed herself the carers have to and are very patient, they do a brilliant job, I cannot praise them enough.
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Review from F M (Daughter of Resident) published on 4 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The overall care that my father received is excellent. The amount of activities are a bit limited by the layout of the rooms, there is no open space for movement.


The care staff are compassionate, patient and kind. My father has been here for 3 and a half years and I have no complaints.

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Review from Rose F (Friend of Resident) published on 16 October 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I often pop into Fair Haven to have a chat with the residents. Lovely atmosphere. Nice staff and manager.
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Current Review Score: 9.6 (9.554)

Overview of Review Score

The Review Score of 9.6 (9.554) out of 10 for Fair Haven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.854 for Fair Haven Care Home is calculated as follows: ( (70 Excellents x 5) + (12 Goods x 4) ) ÷ 82 Ratings = 4.854
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Fair Haven Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 7 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Fair Haven Care Home

What types of Care is Fair Haven Care Home registered for?

Older Person Care, Dementia, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Fair Haven Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Fair Haven Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fair Haven Care Home to the centre of Ely?

5.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fair Haven Care Home to verify any information. View our terms and conditions. Fair Haven Care Home has an Enhanced Service - more info.