Rheola Care Centre is a 42 bedded care home providing person centred care for adults aged 65+, including those living with dementia.

The home is within walking distance of St Ives town centre which has a wide range of shops including a Post Office, Banks, Supermarkets and a Bakers along with pubs, restaurants and cafes and hosts a Market every Monday and Friday.

Rheola Care Centre is divided into 4 units over two floors. All rooms are single occupancy and 10 rooms have en-suite facilities.

People living at Rheola Care Centre can enjoy a variety of communal areas with the 2 units on the ground floor having a combined dining and lounge areas and the 2 units on the first floor having a combined dining and lounge area to cater for both units. All units have access to a small kitchenette area as well as bathrooms, shower rooms and toilets throughout the home.

The upper floor of the home is accessed by stairs or lift. All areas of the home are accessible for wheelchair users.

Rheola Care Centre provides:
•        A high standard of care and support 24 hours a day
•        A high standard of housekeeping including a laundry service
•        Traditional home cooked meals, using fresh ingredients prepared by dedicated chefs
•        A warm, welcoming environment with a ‘home from home’ atmosphere
•        Meaningful and purposeful activities and outings planned through a structured programme following discussions with the people living in Rheola Care Centre and their families
•        Enclosed gardens at the back of the home
•        Long term and respite care provided

Group: Excelcare Holdings

Person in charge: Elizabeth Edgar (Manager)

Local Authority / Social Services: Cambridgeshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 42

Shared Rooms: 0

Rooms with ensuite WC: 10

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents

Latest Care Quality Commission* Report on Rheola: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Rheola is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Rheola in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.429 for Rheola is calculated as follows: ( (82 Excellents x 5) + (37 Goods x 4) + (20 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 140 Ratings = 4.429

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Rheola is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 12 Reviews ÷ 8.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Rheola has a Review Score of 9.4 (9.429) from 12 Reviews


Average Ratings

  • Excellent
    7
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rheola?

  • Extremely LIKELY
    10
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rheola

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

The staff are committed to the care of residents and make them feel relaxed. They have a high level of skill in resolving disputes betwe3n residents and reassuring my Mother when she becomes worried and upset. Visitors are made very welcome and open to use facilities as well. More could be done to provide activities for the variety of capabilities of the residents however, especially regarding maintaining as much independence as possible.

How likely would you be to recommend Rheola? Likely

Overall Standard

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Average Rating:   3.3 out of 5

They always go out of their way for my Nan and for me and my family.
Nothing is too much trouble.
My Nan feels very safe and happy here so couldn’t ask for anything more.

How likely would you be to recommend Rheola? Extremely Likely

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Average Rating:   4.9 out of 5

My observation of the staff is that they are busy but still have time to have banter and chat with residents.

How likely would you be to recommend Rheola? Likely

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Average Rating:   3.6 out of 5

My mum needed to go into residential care because of her health, my great-grandmother had also been a resident at Rheola many years ago. We, therefore, knew the quality of care at the home, so were delighted when a room was available for my mum to be able to go into this facility.
My mum is very happy there and enjoys the trips and entertainment that comes to the home. Staff are wonderful, always a cheerful word and very dedicated to the residents, anyone looking for a facility for a loved one is fortunate indeed if a room is available here.

How likely would you be to recommend Rheola? Extremely Likely

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Average Rating:   4.8 out of 5

My family visit my sister on a very regular basis, and each time we are met with friendliness and courtesy by all the staff. Invariably however busy the carers are we are given a cup of tea or coffee which is much appreciated. Lastly but by no means least, the total care provided for our sister is second to none. Thank you.

How likely would you be to recommend Rheola? Extremely Likely

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Average Rating:   5 out of 5

The staff at Rheola are its crowning glory. They are all very dedicated, kind and caring.

How likely would you be to recommend Rheola? Extremely Likely

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Average Rating:   4.6 out of 5

Very comfortable home with extremely caring staff.

How likely would you be to recommend Rheola? Extremely Likely

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Average Rating:   4.6 out of 5

My nan is a resident and at the ripe old age of 94, the staff manage to persuade her to get up, get dressed and engage in conversation and activity on a regular basis. This is something that wasn't happening before she went to Rheola. When she lived alone she would stay in bed for days, which resulted in bed sores and falls (when she finally did try to use her leg muscles). It's hard to imagine that someone of that age is possible of making improvements but my nan absolutely has improved since in care. I feel confident in the care she's getting and I know the carers find humour in her conversation which has also given her her sense of humour back. The team at Rheola are extremely caring and they don't patronise at all. Nan is fed well, cared for well, washed and clean, happy and involved. The vibe at Rheola is happy and uplifting and it definitely rubs off on the residents. Lovely place to be as a resident and equally lovely as a family member visiting a relative. feels like home!

How likely would you be to recommend Rheola? Extremely Likely

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Average Rating:   4.8 out of 5

I've observed that all the staff treat all the residents with kindness, care, dignity and treat them as their own family even in the odd challenging situation. Clearly the staff are happy in their work and happy at Rheola, they consider it to be a vocation as opposed to a job and this attitude certainly shows. They all interact very well with each other. Nothing is too much trouble and all requests from residents and questions from families are dealt with swiftly and courteously. On the odd occasion an answer is not known, it is sought and relayed back quickly and efficently There is a thread of a 'well oiled machine' running through Rheola from the Manager down. The accomodation is perfectly adequate, comfortable and clean, as is the the communal lounge with varying comfortable seating for differing needs. The food is of a good quality, wholesome and plentyful and there appears to be an endless supply of hot drinks and biscuits.
A good home for my Mother.
All in all a very happy ship.

How likely would you be to recommend Rheola? Extremely Likely

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Average Rating:   4.4 out of 5

My uncle has been in Rheola for more than 2 years and has been treated with great kindness and respect. He is happy and content and has an excellent rapport with the staff. Rheola is not super smart, but it is a home from home, staffed by lovely caring people. I would have no hesitation in recommending it to others.

How likely would you be to recommend Rheola? Extremely Likely

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Average Rating:   4.8 out of 5

Caring staff and excellent value for money.

How likely would you be to recommend Rheola? Extremely Likely

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Average Rating:   4.4 out of 5

For 2 and a half years I have visited my husband here. He is well-settled now. He loves watching people and spends his days in the large, friendly lounge where he eats, dozes and watches what is happening. The staff are friendly and caring. They genuinely seem to like their work and the people they care for. If I myself had to go into a care home, I would rather live here than any of the other places I have visited.

How likely would you be to recommend Rheola? Extremely Likely

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Average Rating:   4 out of 5

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Bed Vacancies

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Rheola

Job Vacancies

Staff Profiles

Elizabeth

Elizabeth Edgar

Job Title: Home Manager

Joined: 2013

Description:

Elizabeth joined Rheola Care Centre as Home Manager in January 2013 and has worked in care since 1998 both Residential and Domiciliary care from Care Assistant, Deputy Manager to Area Manager. Elizabeth has NVQ levels 2, 3, 4 and 5 in Health and Social Care.

Susan

Susan Smith

Job Title: Deputy Manager

Joined: 2007

Description:

Susan has worked at Rheola Care Centre since 2007 and has completed her NVQ level 2, 3 and 5 in Health and Social Care.
Susan is responsible for the running of the home in the absence of the Home Manager.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Rheola