Somerset Villa

19 Austin Street, Hunstanton PE36 6AJ

Somerset Villa is a care home for people with old age and dementia-related care needs.

Experienced care workers extend their expertise into everyday needs. Residents are supported to access the local facilities in the seaside town of Hunstanton.
Activities and outings are based around ability, life history.

Activities are offered twice daily with our activities coordinator to provide stimulation and to mirror as closely as possible interests that the residents choose to do before entering into care. This reduces the need of psychotic medications.

Somerset Villa has regular contact with local GPs and other health professionals to ensure that care needs remain up-to-date.

Families are encouraged to visit at any time of the day to spend quality time with their loved ones.

Somerset villa offers respite care and daycare.

Owner: EvoCare Ltd

Person in charge: Gaynor Rawstron (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 16 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: PRIVATE OR SOCIAL SERVICES FUNDED. Ages 65+.

Single Rooms: 10

Shared Rooms: 3

Rooms with ensuite WC: 4

Weekly Charges Guide: Personal Care Single £555 – £675 , Personal Care Shared (per person) £555 – £675 (These prices are only a guideline, please contact Somerset Villa to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Somerset Villa: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.


The Review Score of 8.8 (maximum of 10) for Somerset Villa is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Somerset Villa in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.957 for Somerset Villa is calculated as follows: ( (22 Excellents x 5) + (1 Goods x 4) ) ÷ 23 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.875 Points relating to the number of positive Reviews for Somerset Villa is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 3.2 positive Reviews (16 registered maximum number of service users ÷ 5). 2 Reviews ÷ 3.2 Target = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.8 Somerset Villa has a Review Score of 8.8 (8.832) from 2 Reviews

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
  • Very Poor
  • Don't Know

How Likely are the Reviewers to Recommend Somerset Villa?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to Somerset Villa

  • Daughter-in-law of Resident/Service User
  • Niece of Resident/Service User

My relatives are very happy here and it is so lovely to see them carrying our activities, being taken out regularly and that their healthcare/wellbeing is now being professionally monitored.
All of the improvement within the home has also made me feel very much happier!!

How likely would you be to recommend Somerset Villa? Extremely Likely

Overall Standard


Care / Support


Treated with Dignity

Food & Drink




Safety / Security


Average Rating:   4.9 out of 5

I can highly recommend Somerset Villa, my mother in law has been a resident at Somerset Villa since October 2017.
She went in an old lady who did nothing but sleep on and off all day. We had a care team that came in twice every day although they did a good job she had no stimulation during the day.
As I do not live close by, I was unable to go in every day.
Since she has been lovingly taken care of by all the wonderful team at Somerset Villa, she has come to life again.
She joins in all the activities and really enjoys being taken out to the sensory park which is close by and taken into the town for tea and cake.
Somerset Villa is like a family home and so much has been done to make it comfortable for all their residents and their families.
There is no visiting policy, you can go in any time of the day to suit yourselves. If you go in the morning, you will find lovely aromas coming from the kitchen, as all food is prepared fresh daily.
I give a score of 110% to Somerset Villa and all the team.

How likely would you be to recommend Somerset Villa? Extremely Likely

Overall Standard


Care / Support


Treated with Dignity

Food & Drink




Safety / Security


Value for Money

Average Rating:   5 out of 5

Submit a Review for Somerset Villa

    • We welcome residents/service users and their family/friends to submit reviews to

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.

(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY


Neither Unlikely or Likely


Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

2 Bed Vacancies

posted 18 Apr 2018

One room with en suite. one single room

Awards / Recognitions

There are currently no awards/recognitions posted yet for Somerset Villa

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Somerset Villa