Burman House, Wisbech, Norfolk
Burman House, Wisbech, Norfolk
Burman House, Wisbech, Norfolk

Burman House is a purpose-built care home, situated in the Cambridgeshire countryside and staffed by qualified carers committed to making sure that dignity is at the heart of everything they do.

Residents have their privacy respected while being able to access professionals at all times of the day and night, adhering to care plans that take on board personal choice and interests.

Numerous in-house entertainments and activities are organised for residents' benefit, and meals are freshly prepared by the catering staff to individual requests.

Group: Norse Care (Services) Ltd

Person in charge: Phillipa Riches (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 32

Rooms with ensuite WC: 0

Facilities & Services: Day Care • Television point in own room

Latest Care Quality Commission* Report on Burman House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.8 Burman House has a Review Score of 7.8 (7.823)

The Review Score of 7.8 (maximum of 10) for Burman House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Burman House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.667 for Burman House is calculated as follows: ( (16 Excellents x 5) + (8 Goods x 4) ) ÷ 24 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.156 Points relating to the number of positive Reviews for Burman House is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6.4 Target = 0.156

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Burman House?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Burman House

  • Daughter of Resident/Service User
    2

I was very well looked after while I was a resident in the home. Staff were very friendly and helpful .
Rooms were comfortable with bathroom and toilet close by.
Plenty of activities, with bingo and exercises and I also had my nails filed and painted while there.
I certainly wouldn't worry about going back if I needed too.

How likely would you be to recommend Burman House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Burman House is an excellent care home which provides wonderful care to its residents, the facilities although slightly outdated are kept thoroughly clean and tidy by the dedicated band of care workers who work there. Like anyone with elderly parents I approached there entering the care system with trepidation and some concerns, these all vanished in the light of the treatment both my parents have received at Burman House, initially in respite care and eventually as full time residents.
The carers treat the residents as extensions of their own families and without exception they are all dedicated to making everyone at Burman feel cared for and safe. I cannot praise them too highly, from the cleaning staff, the kitchen staff, the carers and through to management they are a dedicated band of people who's only goal is to make the residents feel safe, happy and content. I would not hesitate in recommending Burman House to anyone looking for a care home placement.

How likely would you be to recommend Burman House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Richard Smith, marketing manager at Burman House responded to this review on 06 Jun 2016:

Thank you for your very kind thoughts about Burman House and the care provided to your mother. We're so pleased you have taken the time to share these comments.

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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