Eastlands, with its pretty landscaped gardens, is situated in the village of Taverham, on the outskirts of Norwich. The home is five minutes from the city centre and is within easy reach of shops, amenities and public transport.
This purpose built care home's accommodation mainly comprises single occupancy en-suite rooms, although some are large enough for couples, providing social care in a selection of differing rooms.
Eastlands has TV lounges and a quiet sitting room. There is also a south facing sun lounge. Home cooked meals, based on traditional cooking, can be taken in the dining room. Daily choices, using fresh produce, are available and special diets can be catered for. Meals can also be taken in residents' rooms if preferred.
The home is visited by a qualified chiropodist and an experienced hair stylist. A range of complementary therapies can be arranged. Laundry for residents is undertaken by the home.
A varied programme of activities are also available.
Group: Four Seasons Health Care
Person in charge: Robert Dale (Home Manager)
Local Authority / Social Services: Norfolk County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users
Registered Care Categories*: Old Age
Single Rooms: 23
Shared Rooms: 6
Rooms with ensuite WC: 25
Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Eastlands Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.3 (maximum of 10) for Eastlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Eastlands Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.8 for Eastlands Care Home is calculated as follows: ( (30 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 35 Ratings = 4.8
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.536 Points relating to the number of positive Reviews for Eastlands Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 2 Reviews ÷ 7 Target = 0.286
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Eastlands Care Home has a Review Score of 8.3 (8.336) from 3 Reviews
Review submitted from a Website Submission by Sue M (Daughter of Resident) on Saturday 28 April 2018. Relates to April 2018.
Thank you so much to all the staff at Eastlands. My 95-year-old mother never wanted to be 'put away'! But having been cared for in her own home for 8 years with visits from carers 3 times a day, she realised that she needed 24-hour care. Unfortunately she never really got to enjoy her new life, but the carers and other staff were brilliant and did all they could to make her comfortable in her lovely little room.
When I visited every day, I was made to feel comfortable too. I have nothing but praise for the attention she got in her short stay (only 5 weeks) and would highly recommend Eastlands.
How likely would you be to recommend Eastlands Care Home? Extremely Likely
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Ronnie Cavanagh, Marketing at Eastlands Care Home responded to this review on 02 May 2018:
Thank you, Sue, for your wonderful comments about your recent experience at Eastlands Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again for your comments and for the recommendation.
Review submitted from a Website Submission by Janet S (Daughter of Resident) on Friday 23 February 2018. Relates to December 2017.
I cannot praise the staff at Eastlands highly enough for the care they showed to my mother during her 8-month stay. As her dementia and falls gradually increased they were so patient and kind, responding immediately to her increasing needs. She spent her last months in comfortable, safe surroundings amongst people who really cared.
How likely would you be to recommend Eastlands Care Home? Extremely Likely
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Ronnie Cavanagh, Digital Marketing Executive at Eastlands Care Home responded to this review on 28 Feb 2018:
Thank you, Janet, for your comments about your recent experience at Eastlands Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Review submitted from a Postal Card by Debra D (Daughter of Resident) on Tuesday 23 February 2016. Relates to January 2016.
My mother is highly dependent on her carers for all aspects of her life - washing, eating, etc, and they provide all the care she needs in a most professional but friendly way. I am always completely confident to know she is well looked after.
How likely would you be to recommend Eastlands Care Home? Extremely Likely
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Treated with Dignity
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There are currently no Care Home Idol entrants who have performed at Eastlands Care Home