266 Dereham Road, New Costessey, Norwich NR5 0SN
Grays Fair Court – Short Term/Respite care is a dedicated respite centre in Norfolk, which can be pre-booked. It offers a welcoming and safe environment for short term breaks in hotel style accommodation with 24-hour quality care, as well as the opportunity for residents to socialise and take part in a wide range of activities.
Conveniently located on the outskirts of Norwich in New Costessey, Grays Fair Court is a vibrant care complex, purposefully designed to enable guests to rest or recuperate following an accident or illness or simply to have a break away from home. They are also able to take short notice emergency admissions and advance bookings.
YOUR ROOM
Rooms are spacious and comfortable with en-suite facilities and 32” TVs. For peace of mind all rooms have an alarm system and some have hoists to meet guest’s requirements.
FACILITIES
The communal facilities at Grays Fair Court that residents can enjoy include: a quiet room and activity area, a wheelchair-friendly sheltered courtyard, conservatory, TV room, in-house laundry, internet access, library, hairdressing salon, refreshments and a variety of snacks available on request, as well as a restaurant serving lunch with a choice of dishes from the menu.
ACTIVITIES
Residents can get involved with regular social activities such as entertainment, arts and crafts, quizzes and games, singing, exercise classes, sharing memories and much more. There are also opportunities for residents to take advantage of and to be pampered from visiting hairdressers and foot care specialists.
CARE STAFF
Headed up by a very experienced manager, care and support plans are tailored to individual needs and care and support is available 24-hours a day. Care staff are skilled in the early stages of dementia care, they are police checked and have a wealth of knowledge in older people's physical, emotional and mental health needs.
Group: Age UK Norfolk
Person in charge: Kate Rudkin (Manager)
Local Authority / Social Services: Norfolk County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 20 Service Users
Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment
Admission Information: We provide respite care from 2 nights up to 6 weeks. Our prices are charged per night.. Ages 50+.
Single Rooms: 20
Shared Rooms: 0
Rooms with ensuite WC: 20
Facilities & Services: Day Care • Respite Care • Convalescent Care • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Television point in own room • Residents Internet Access
Directions:
Grays Fair Court - Short Term / Respite Care is conveniently located in New Costessey, Norwich which is just off the A47, close to the Bowthorpe roundabout.
Visiting:
This truly unique short term/respite care centre allows you to socialise, energise and revitalise in the caring and professional company of Age UK Norfolk staff. A charity who understands the needs of people in later life; additional volunteer staff create a level of care unmatched by commercial organisations.
Relatives, carers and friends are encouraged to visit at any time and as often as they wish, but are asked to sign the visitor's book in the centre. Well-behaved pets may visit by arrangement. Visitors to Grays Fair Court can make drinks in the short term / respite care lounge.
To appreciate all that is offered, your more are welcome to arrange an informal visit by appointment with the Manager.
Parking:
Visitor parking is available at the front of Grays Fair Court. Blue badge parking is also available.
Latest Care Quality Commission* Report on Grays Fair Court - Short Term / Respite Care: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Grays Fair Court - Short Term / Respite Care has a Review Score of 9.6 (9.568)
The Review Score of 9.6 (maximum of 10) for Grays Fair Court - Short Term / Respite Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 39 Reviews over all time. This Average Rating is also the rating value for Grays Fair Court - Short Term / Respite Care in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 38 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.568 for Grays Fair Court - Short Term / Respite Care is calculated as follows: ( (298 Excellents x 5) + (129 Goods x 4) + (32 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 461 Ratings = 4.568
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 5 Points relating to the number of positive Reviews for Grays Fair Court - Short Term / Respite Care is based on 38 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 38 Reviews ÷ 4 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Kenneth S (Resident) on Friday 13 October 2017. Relates to September 2017.
Very happy with the staff and all of the services provided.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Age UK Norfolk, Customer Care Team at Grays Fair Court - Short Term / Respite Care responded to this review on 16 Oct 2017:
Thank you Kenneth for your positive comments about Grays Fair Court Short Term-Respite Care Norwich, which are always appreciated by our staff. We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.
Review submitted from a Postal Card by P L (Wife of Resident) on Thursday 28 September 2017. Relates to September 2017.
We were very impressed with the high level of care, kindness cleanliness and professionally shown to my husband on his recent stay in Grays Fair Court. The rooms were superior in every way and the staff were excellent.
It was my husband's first visit to a respite care home and 'a pleasant experience' was his description. We would thoroughly recommend Grays Fair Court as an excellent, well-run care home.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Age UK Norfolk, Customer Care Team at Grays Fair Court - Short Term / Respite Care responded to this review on 02 Oct 2017:
Thank you, for your positive comments about Grays Fair Court Short Term-Respite Care Norwich, which are always appreciated by our staff. We're delighted that your husband enjoyed his stay and would welcome him back at any time. We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.
Review submitted from a Postal Card by Elva L (Resident) on Monday 25 September 2017. Relates to September 2017.
Everyone from the manager to the cleaner are all willing to help 24/7.
Dining room staff were most accommodating. Impressed with how clean the place was - everywhere was spotless.
Most impressed with the flat I was shown. Awaiting to hear from them re cost.
Would stay again anytime I need to.
Many thanks for the care and attention I received.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Good
Facilities: Satisfactory
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Satisfactory
Staff: Good
Activities: Satisfactory
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Age UK Norfolk, Customer Care Team at Grays Fair Court - Short Term / Respite Care responded to this review on 25 Sep 2017:
Thank you Elva L for your positive comments about Grays Fair Court short term-respite care Norwich, which are always appreciated by our staff. We are so pleased that you enjoyed your recent stay with us and hope to see you again soon.
Review submitted from a Postal Card by G D (Resident) on Friday 22 September 2017. Relates to September 2017.
Overall, you couldn't wish for any better care especially after coming out of the hospital after a major operation. Humour and hospitality in abundance.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Age UK Norfolk, Customer Care Team at Grays Fair Court - Short Term / Respite Care responded to this review on 25 Sep 2017:
Thank you G D for your review. We are so pleased that you enjoyed your recent stay with us here at Grays Fair Court (Short Term-Respite Care), Norwich and thank you for your positive comments which are always appreciated by our staff. We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.
Review submitted from a Postal Card by Sandra C (Daughter of Resident) on Friday 15 September 2017. Relates to September 2017.
Excellent care from a dedicated team who put up with my rude and ungrateful father. They did everything they could to look after him. I was able to go away for a week and have a holiday with my grandchildren and not have the worry. First class service - he is unlikely to go back due to his aggression and rude behaviour.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
Age UK Norfolk, Customer Care Team at Grays Fair Court - Short Term / Respite Care responded to this review on 15 Sep 2017:
Thank you, Sandra C for your positive comments about Grays Fair Court Short Term-Respite CareNorwich which are always appreciated by our staff. We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.
Review submitted from a Postal Card by Judith M (Daughter of Resident) on Thursday 7 September 2017. Relates to June 2017.
My parents stayed just 3 nights for respite care but in that short time, it was obvious that they were being well cared for in all aspects of their care. I cannot recommend this home enough, staff are fantastic.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
Age UK Norfolk, Customer Care Team at Grays Fair Court - Short Term / Respite Care responded to this review on 11 Sep 2017:
Thank you, Judith, for your review. We are so pleased that your parents enjoyed their recent stay with us here at Grays Fair Court Short Term-Respite Care, Norwich. We will ensure that your comments are passed on to our staff who will be very pleased to hear them - we value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.
Review submitted from a Postal Card by Shelley L (Daughter-in-law of Resident) on Thursday 7 September 2017. Relates to August 2017.
We felt very welcomed when we settled in my father-in-law for his respite stay. The room was fantastic, they really accommodated his needs, making adjustments and changes to suit. The staff were very friendly and it helped us, knowing he was in safe hands. Everyone was kind, professional and thorough.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Age UK Norfolk, Customer Care Team at Grays Fair Court - Short Term / Respite Care responded to this review on 11 Sep 2017:
Thank you, Shelley, for your positive comments about Grays Fair Court Short Term-Respite Care Norwich, which are always appreciated by our staff. We are delighted with your lovely comments - we value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.
Review submitted from a Postal Card by P M (Great-Nephew of Resident) on Thursday 7 September 2017. Relates to August 2017.
Very happy with the respite.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
Age UK Norfolk, Customer Care Team at Grays Fair Court - Short Term / Respite Care responded to this review on 11 Sep 2017:
Thank you for your positive comments about Grays Fair Court Short Term-Respite Care Norwich, which are always appreciated by our staff. We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.
Review submitted from a Postal Card by J S (Respite Resident) on Wednesday 9 August 2017. Relates to August 2017.
Very welcoming staff. Friendly, good size room and ensuite. Like being in a hotel. Staff can't do enough for you. I would go again anytime. I was looked after very well.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Satisfactory
Management: Excellent
Safety / Security: Good
Rooms: Excellent
Value for Money: Excellent
Age UK Norfolk, Customer Care Team at Grays Fair Court - Short Term / Respite Care responded to this review on 10 Aug 2017:
Thank you, J S for your review. We are so pleased that you enjoyed your recent stay with us here at Grays Fair Court (Short Term-Respite Care), Norwich. We will, of course, pass your comments on to our team who will be delighted with your comments and would welcome you back at any time! We value your feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.
Review submitted from a Postal Card by Mervyn H (Son of Resident) on Tuesday 1 August 2017. Relates to June 2017.
Mum was very comfortable and happy during her stay.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
Maddie Copley, Marketing & Communications Officer at Grays Fair Court - Short Term / Respite Care responded to this review on 01 Aug 2017:
Thank you for your positive feedback. We are pleased to hear that your mum had a happy stay at Grays Fair Court Short Term-Respite Care Norwich.
Review submitted from a Postal Card by Joyce P (Respite Resident) on Tuesday 1 August 2017. Relates to August 2017.
I had a lovely stay, the staff were excellent. The care they provided was exemplary. Nothing was too much trouble for them. I also enjoyed the facilities on offer; hairdresser, chiropodist, meals and entertainment and the rooms were well equipped. All in all, I cannot fault Grays Fair Court in any way.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Maddie Copley, Marketing & Communications Officer at Grays Fair Court - Short Term / Respite Care responded to this review on 01 Aug 2017:
Thank you so much for your lovely comments about Grays Fair Court Short Term-Respite Care in Norwich. We are delighted that you enjoyed your stay with us.
Review submitted from a Postal Card by M M (Resident) on Wednesday 19 July 2017. Relates to July 2017.
Excellent care and room is very good.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Maddie Copley, Marketing & Communications Officer at Grays Fair Court - Short Term / Respite Care responded to this review on 01 Aug 2017:
Many thanks for your positive review. Your comments are much appreciated by the staff at Grays Fair Court Short Term-Respite Care Norwich.
Review submitted from a Postal Card by L S (Resident) on Monday 10 July 2017. Relates to July 2017.
First-time visit was good but there were significant staff issues (not enough staff).
Unlikely to recommend if staff levels do not increase.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Unlikely
Overall Standard: Satisfactory
Facilities: Satisfactory
Care / Support: Good
Cleanliness: Satisfactory
Treated with Dignity: Good
Food & Drink: Satisfactory
Staff: Good
Activities: Satisfactory
Management: Satisfactory
Safety / Security: Satisfactory
Rooms: Good
Value for Money: Satisfactory
Maddie Copley, Marketing and Communications Officer at Grays Fair Court - Short Term / Respite Care responded to this review on 11 Jul 2017:
Thank you for your feedback. We are sorry to hear that you were dissatisfied with staffing levels during your stay. We will pass on your comments to the care team. We value all feedback as it helps us to shape our services and deliver the highest standard of support and care.
Review submitted from a Postal Card by Anna R (Daughter of Resident) on Friday 30 June 2017. Relates to June 2017.
Staff are lovely, would be good if there was less paperwork for the staff. Very understanding of mum's health needs. A very warm welcome by all staff. Meals are lovely. Mum enjoys all activities that have been offered on all visits.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Age UK Norfolk, Customer Care Team at Grays Fair Court - Short Term / Respite Care responded to this review on 30 Jun 2017:
Thank you Anna for your positive comments about Grays Fair Court Short Term-Respite Care Norwich, which are always appreciated by our staff. We are delighted to hear that your mum enjoyed her stay with us, it was a pleasure for us to enjoy her company. We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.
Review submitted from a Postal Card by Peter R (Resident) on Friday 30 June 2017. Relates to June 2017.
From the very first day the manager and staff made me very welcome and thereafter the staff were very friendly and caring.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Age UK Norfolk, Customer Care Team at Grays Fair Court - Short Term / Respite Care responded to this review on 30 Jun 2017:
Thank you Peter, for your positive comments about Grays Fair Court Short Term-Respite Care Norwich. We’re glad you enjoyed your stay and we will ensure that your comments are passed on to the team. We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.
Review submitted from a Postal Card by Julie T (Daughter of Resident) on Thursday 29 June 2017. Relates to June 2017.
Having inspected the respite care rooms and areas prior to mother-in-law stay, I was impressed with the level of Decor cleanliness and facilities. I would not want "mum" to stay anywhere I would not stay myself!
On the day of arrival, I was also impressed by the accuracy and care taken to welcome given to mum checking details of medication and likes and dislikes etc. Thank you for giving me peace of mind.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Age UK Norfolk, Customer Care Team at Grays Fair Court - Short Term / Respite Care responded to this review on 30 Jun 2017:
Thank you Julie, for your positive comments about Grays Fair Court Short Term-Respite Care Norwich which are always appreciated by our staff. We will certainly ensure that your feedback is passed on and are delighted that we were able to give you peace of mind during your mother-in-law's stay with us. We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.
Review submitted from a Postal Card by Frank S (Resident) on Monday 19 June 2017. Relates to June 2017.
We have been using the facilities at Grays Fair Court since it opened 9/10 years ago. I like going there for respite. All staff long standing. Food and support staff are good. Will continue to use.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
Maddie Copley, Marketing & Communications Officer at Grays Fair Court - Short Term / Respite Care responded to this review on 20 Jun 2017:
Thank you so much for your kind words. We are glad you enjoyed your recent stay with us here at Grays Fair Court (Short Term-Respite Care), we look forward to seeing you again soon.
Review submitted from a Postal Card by Edith S (Resident) on Tuesday 6 June 2017. Relates to May 2017.
The bathroom and toilet was very clean and fresh.
The food was very good and well served. The staff all work very hard under very difficult conditions; were very pleasant and cheerful.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Likely
Overall Standard: Satisfactory
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Satisfactory
Management: Good
Safety / Security: Excellent
Rooms: Satisfactory
Value for Money: Excellent
Maddie Copley, Marketing & Communications Officer at Grays Fair Court - Short Term / Respite Care responded to this review on 12 Jun 2017:
Many thanks for your positive feedback about Grays Fair Court Short Term-Respite Care in Norwich. Your comments are greatly appreciated by our staff.
Review submitted from a Postal Card by John R (Resident) on Tuesday 6 June 2017. Relates to May 2017.
I have stayed here several times in the past, using agency staff a lot, not good, not used to your needs. The building is clean, a bit tatty and needs redecorating. Had to go to the hospital due to a water infection and the staff were very helpful. Quality of food good, very little variety. Considerably very expensive for what is available.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Likely
Overall Standard: Satisfactory
Facilities: Satisfactory
Care / Support: Good
Cleanliness: Satisfactory
Treated with Dignity: Good
Food & Drink: Poor
Staff: Satisfactory
Activities: Satisfactory
Management: Satisfactory
Safety / Security: Good
Rooms: Satisfactory
Value for Money: Poor
Maddie Copley, Marketing & Communications Officer at Grays Fair Court - Short Term / Respite Care responded to this review on 12 Jun 2017:
Thank you for your feedback. We are sorry to hear that you were dissatisfied during your stay. Our customer care team will be in contact with you directly to discuss your concerns. We welcome all feedback.
Review submitted from a Postal Card by Sybil C (Resident) on Thursday 1 June 2017. Relates to May 2017.
The staff were very helpful and polite, the home was spotless and very welcoming. I would recommend this place as an ideal place for respite care.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Age UK Norfolk, Customer Care Team at Grays Fair Court - Short Term / Respite Care responded to this review on 01 Jun 2017:
Thank you, Sybil, for your review. We are so pleased that you enjoyed your recent stay with us here at Grays Fair Court (Short Term-Respite Care), Norwich. We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.
Review submitted from a Postal Card by J P (Friend of Resident) on Wednesday 17 May 2017. Relates to May 2017.
My friend came into care for respite but sadly died in your care. The staff couldn't have done any more than they did.
They all rallied around him in every way. They were cheerful, so very friendly, attentive and caring. The care home was like a 'home from home' all self-contained, it was simply a perfect place to re-coup.
It's a shame he could not have enjoyed his stay and recovered to thank everyone for everything they did for him.
My big thank you to you all.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Age UK Norfolk, Customer Care Team at Grays Fair Court - Short Term / Respite Care responded to this review on 01 Jun 2017:
Thank you, J P for your positive comments about Grays Fair Court (Short Term-Respite Care) Norwich, which is always appreciated by our staff. We are very sorry to hear that your friend passed away, our deepest sympathies are with you.
Review submitted from a Postal Card by Audrey H (Resident) on Friday 5 May 2017. Relates to April 2017.
Very satisfactory and most helpful.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Satisfactory
Management: Excellent
Safety / Security: Good
Rooms: Excellent
Value for Money: Excellent
Age UK Norfolk, Customer Care Team at Grays Fair Court - Short Term / Respite Care responded to this review on 08 May 2017:
Thank you for your review Audrey. We are delighted that you enjoyed your recent stay with us here at Grays Fair Court, Short Term Respite care, Norwich. We will pass on your comments to the staff.
Review submitted from a Postal Card by D S (Husband of Resident) on Friday 5 May 2017. Relates to April 2017.
Staff are kind, compassionate and caring. My wife had excellent care.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Good
Rooms: Excellent
Age UK Norfolk, Customer Care Team at Grays Fair Court - Short Term / Respite Care responded to this review on 05 May 2017:
Thank you for your positive comments about Grays Fair Court Short Term-Respite Care in Norwich, which is always appreciated by our staff. We are delighted that you were pleased with your wife's care and thank you for taking the time to review her stay with us. We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.
Review submitted from a Postal Card by Kenneth G (Resident) on Friday 5 May 2017. Relates to April 2017.
I was discharged from the hospital after having major surgery and I could not go home as my wife had just had a shoulder joint replaced. Arrangements were made for me for respite care for one week from the Tuesday after Easter Monday. I was introduced to a lady manager who took us to a room and explained very clearly the setup arranged for seats in the toilet and demonstrated the working of the waste bin, explained about med arrangements and the care of medication and money, providing a key to lock requirements in the drawer. I have found the staff very friendly and always helpful. The food is very good, always hot and well presented and good to eat. I feel the stay and care have made me feel much healthier.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Good
Facilities: Excellent
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Excellent
Age UK Norfolk, Customer Care Team at Grays Fair Court - Short Term / Respite Care responded to this review on 05 May 2017:
Thank you, Kenneth, for your review. We are so pleased that you enjoyed your recent stay with us here at Grays Fair Court (Short Term-Respite Care), Norwich. Your comments mean a lot to our staff so we'll be delighted to pass them on to our team. Many thanks for taking the time to review your stay, we value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.
Review submitted from a Postal Card by Miriam G (Resident) on Thursday 4 May 2017. Relates to April 2017.
The staff are really friendly and caring, they always have time to stop and say hello. They are always there if I need them.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Satisfactory
Staff: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Age UK Norfolk, Customer Care Team at Grays Fair Court - Short Term / Respite Care responded to this review on 04 May 2017:
Thank you, Miriam, for your positive comments about Grays Fair Court (Short Term-Respite Care) Norwich, which is always appreciated by our staff. We are delighted to hear that you enjoyed your stay with us. We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.
Review submitted from a Postal Card by Janet B (Resident) on Thursday 27 April 2017. Relates to April 2017.
I have never been in a home before. I felt very much at home and the staff would do anything to help. Food very good, I enjoyed the entertainment very much. I wouldn't say no if I had to come again.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Age UK Norfolk, Customer Care Team at Grays Fair Court - Short Term / Respite Care responded to this review on 27 Apr 2017:
Thank you, Janet, for your review. We are so pleased that you enjoyed your recent stay with us here at Grays Fair Court (Short Term-Respite Care), Norwich and we would love to welcome you back in the future. We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.
Review submitted from a Postal Card by C D (Daughter of Resident) on Wednesday 26 April 2017. Relates to March 2017.
My mother, who is 96 years old has been having respite care at Grays Fair Court for several years. She feels that whilst the care is adequate, some carers are more caring than others. She feels that there are not enough staff. The quality of the food, in her opinion, has gone down, for example, it is too peppery, or not hot enough. While drinking water is provided in a jug, this was too heavy for her to pour out. However, she said in general the staff did their best.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Likely
Overall Standard: Good
Facilities: Excellent
Care / Support: Satisfactory
Cleanliness: Excellent
Treated with Dignity: Good
Food & Drink: Satisfactory
Staff: Good
Activities: Good
Management: Satisfactory
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Age UK Norfolk, Customer Care Team at Grays Fair Court - Short Term / Respite Care responded to this review on 27 Apr 2017:
Thank you for your feedback Christine and we are sorry to hear that your mum was dissatisfied with some elements of her stay. We are currently reviewing our staffing levels and rotas to ensure the highest level of care for our customers. We will pass your concerns to the relevant customer care team and our food supplier also. We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.
Review submitted from a Postal Card by D L (Son of Resident) on Tuesday 4 April 2017. Relates to March 2017.
Over the past four years, my father experienced the care facilities at Grays Fair Court which is run by Age UK Norfolk. At first, it was just day visits for day care, with the occasional visit to respite care. Then we were fortunate to be offered a residential sheltered flat, which offered independent living with care. We found all three of these options excellent, the standard of care was better than other establishments that we investigated. The CQC rating for this establishment is good. I think this is undermarked and it should be outstanding.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Age UK Norfolk, Customer Care Team at Grays Fair Court - Short Term / Respite Care responded to this review on 08 May 2017:
We are so pleased to hear that your father has benefitted from Grays Fair Court Day Care and Short-Term / Respite Care and is now happily settled in our Housing with Extra Care facility. Thank you so much for your review. We are delighted that you consider Grays Fair Court to be outstanding and will pass on your positive comments to our staff.
Review submitted from a Postal Card by Beverley L (Daughter of Resident) on Thursday 23 March 2017. Relates to March 2017.
My Mum has stayed at Grays Fair Court for the last six weeks nad her care has been excellent. Staff friendly, food very good and good communication throughout her stay.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Age UK Norfolk, Customer Care Team at Grays Fair Court - Short Term / Respite Care responded to this review on 23 Mar 2017:
Thank you, Beverly, for the review. We really enjoyed caring for your mum at Grays Fair Court Short-Term / Respite Care, Norwich and so pleased to hear your fantastic comments about our food, staff and communication.
We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.
Review submitted from a Postal Card by Marion S (Daughter of Resident) on Wednesday 8 March 2017.
My mother attended day services for a number of years here and then as her age and problems got worse she had her first respite break in this home. Recently she spent the last week of her life in a "planning bed" here and she is now deceased. She absolutely loved attending day services and it was something that kept her going when she could easily have given up! The staff in the respite were fantastic and showed such care and kindness and the staff and volunteers in the day centre were equally brilliant.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Good
Rooms: Good
Value for Money: Good
Age UK Norfolk, Customer Care Team at Grays Fair Court - Short Term / Respite Care responded to this review on 09 Mar 2017:
Thank you, Marion S, for your kind comments about Grays Fair Court Short Term-Respite Care Norwich, which are always appreciated by our staff. We are sorry to hear that your mother is no longer with us, but pleased that our respite service was able to make a difference. We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.
Review submitted from a Postal Card by Marcia J (Resident) on Wednesday 4 January 2017. Relates to December 2016.
A relaxing social time with others, from all walks of life and disabilities in a cheerful, caring environment, commandeered by competent nursing staff. With meals and entertainment provided, also a hairdressing salon and chiropodist available on site by appointment. Transport by arrangement at extra charge, catered for by nurse via social services, or ones own private means. A wide range of table top games and handicrafts on offer! Excellent! Dementia cases accompanied by carers are welcome.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Good
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by Anthony F (Resident) on Wednesday 4 January 2017. Relates to September 2016.
I am quadriplegic due to multiple sclerosis. I need help with EVERYTHING and the staff at Grays Fair feed me and ensure I have drinks regularly. I need a special mattress which has to be delivered prior to my respite care and this my wife has to check up on as it's essential. I am 6'4'' tall and wish beds were longer.
The staff are absolutely lovely and fulfil all my needs. They will have a laugh and keep spirits high. They also get to know my wife, daughter, son-in-law (and grandson) and my son.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Age UK Norfolk, Customer Care Team at Grays Fair Court - Short Term / Respite Care responded to this review on 04 Jan 2017:
Thank you Anthony F for your positive comments about Grays Fair Court Short Term-Respite Care in Norwich. We're delighted that you enjoyed your stay and your lovely feedback is always appreciated by our staff. We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.
Review submitted from a Postal Card by Doreen B (Wife of Resident) on Monday 12 December 2016. Relates to November 2016.
The staff were very friendly and helpful. This five-day stay at Grays Fair Court for my husband enabled me to take a much-needed break - much appreciated.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Management: Excellent
Safety / Security: Good
Rooms: Excellent
Value for Money: Good
Age UK Norfolk, Customer Care Team at Grays Fair Court - Short Term / Respite Care responded to this review on 12 Dec 2016:
Thank you so much for your kind words, we will pass your positive feedback on to the care team. We really enjoyed looking after your husband at Grays Fair Court Short-Term/Respite Care, Norwich.
We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.
Review submitted from a Postal Card by Heather B (Daughter of Resident) on Thursday 8 December 2016. Relates to November 2016.
This is an excellent respite care home. The facilities are very clean and comfortable and the staff are extremely friendly and attentive. I have no concerns at all about my mother's care when she stays at Grey Fair and she loves coming here.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Age UK Norfolk, Customer Care Team at Grays Fair Court - Short Term / Respite Care responded to this review on 12 Dec 2016:
Thank you for your positive comments about Grays Fair Court Short Term-Respite Care Norwich, and we're glad to hear that you mother loves coming to stay with us. We will pass your kind words onto our care team and we look forward to seeing your mum again soon.
We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.
Review submitted from a Postal Card by P D (Wife of Resident) on Thursday 1 December 2016. Relates to November 2016.
It is nice to see the same staff every time, obviously a good place to work as well as for respite care.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Satisfactory
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Satisfactory
Value for Money: Excellent
Michelle Jay, Customer Care Team at Grays Fair Court - Short Term / Respite Care responded to this review on 09 Dec 2016:
Thank you P D for your positive comments about Grays Fair Court Short Term-Respite Care Norwich, which are always appreciated by our staff.
We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.
Review submitted from a Postal Card by J P (Wife of Resident) on Wednesday 30 November 2016. Relates to November 2016.
My husband enjoys the company and activities.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Good
Facilities: Excellent
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Excellent
Value for Money: Good
Maddie, Marketing and Communications Officer at Grays Fair Court - Short Term / Respite Care responded to this review on 29 Mar 2017:
Thank you for your review. So pleased to hear that your husband enjoys the company and activities at Grays Fair Court.
Review submitted from a Postal Card by Barry C (Son of Resident) on Thursday 17 November 2016. Relates to November 2016.
No issues.
Mum happy.
Staff excellent.
It helps the family enormously to have a break and get on with their lives.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Likely
Overall Standard: Good
Facilities: Satisfactory
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Satisfactory
Safety / Security: Excellent
Rooms: Satisfactory
Value for Money: Good
Michelle Jay, Customer Care Team at Grays Fair Court - Short Term / Respite Care responded to this review on 01 Dec 2016:
Thank you Barry C for your positive comments about Grays Fair Court - Short Term/Respite Care, Norwich. We’re glad that your mum enjoyed her stay with us and that it has helped your family have a break. Thank you also for your kind comment about our staff which is always appreciated.
We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.
Review submitted from a Postal Card by Susan S (Daughter of Resident) on Thursday 17 November 2016. Relates to November 2016.
The care at Greys Fair Court is excellent, very caring staff, a safe place to be. My mum loves it and all the staff are wonderful! It has made a huge difference to not only my mum, but to myself and my husband too. As I know she is looked after first class, and I can leave her in good hands!
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Age UK Norfolk, Customer Care Team at Grays Fair Court - Short Term / Respite Care responded to this review on 18 Nov 2016:
Thank you Susan S for your positive comments about Grays Fair Court Short Term-Respite Care, Norwich, which are always appreciated by our staff. We are so happy to hear that your mum enjoyed her stay and that it made a difference to you and your husband.
We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.
Review submitted from a Postal Card by K J (Resident) on Tuesday 8 November 2016. Relates to October 2016.
I consented to attending Grays Fair Court, providing that my wife accompanied me for day care, and gradually I have come to enjoy the company of other attendees, as I found myself and my wife instantly accepted and made welcome. The facilities on hand are excellent, as also, the range of activities and entertainment. The food is also good and varied.
How likely would you be to recommend Grays Fair Court - Short Term / Respite Care? Likely
Overall Standard: Good
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Age UK Norfolk, Customer Care Team at Grays Fair Court - Short Term / Respite Care responded to this review on 16 Nov 2016:
Thank you for your review and positive comments. We are so pleased that you enjoyed your recent stay with us here at Grays Fair Court Short Term/Respite Care, Norwich. We were also glad to hear that you enjoyed the activities and entertainment provided by the Grays Fair Court Day Care Centre.
We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.
There are currently no awards/recognitions posted yet for Grays Fair Court - Short Term / Respite Care
Job Title: Respite and Day Support Manager
Joined: 2001
Description:
I'm Linda and I've worked for Age UK Norfolk's Grays Fair Court for over 15 years. I am passionate about the services I manage and the wonderful support for older people provided by the charity’s wide ranging services.
At Grays Fair Court the emphasis is always about person centred care, involving each individual wherever possible, in the planning of the support required to meet their daily living needs including social opportunities.
I am a people person and therefore the thing I like most about my job is engaging with others. This includes the individuals who use our services, their friends and families, my colleagues and other professional I liaise with on a daily basis.
Job Title: Team Leader
Description:
My name is Louise and my back ground is in home domiciliary care. I currently work between Housing with Extra Care and Short Term/Respite Care at Grays Fair Court, so my days are very varied.
I enjoy supporting my staff and tenants. It feels like a little community here; we all get on well and everyone is willing to help one another.
I like organising events for our tenants too. Recently I arranged a quiz and fish & chips evening and lots of staff members got involved, nearly all of our tenants attended and had been looking forward to the event for weeks.
Job Title: Administrator / Receptionist
Description:
My name is Wendy at I work in reception at Grays Fair Court. I deal with incoming telephone calls and visitors as well as administration tasks.
I like the atmosphere in reception, it's always busy with people arriving for the day club and visitors who need to be directed to the correct area.
I enjoy the interaction that I get with our clients, it's lovely to see everyone participating in the day club activities and enjoying their day.
Job Title: Respite Team Leader
Description:
Hello, my name is Helen and I am the respite team leader at Grays Fair court in Norwich.
I work with a lovely team of carers who I am responsible for supervising. I am always delighted to see our guests return because they have enjoyed their previous stay so much.
I love that I have the opportunity to make a difference to someone's life, even if it's just having a friendly chat or making them smile.
There are currently no Care Home Idol entrants who have performed at Grays Fair Court - Short Term / Respite Care
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