Linden Court

Church Walk, Watton, Thetford IP25 6ET

Linden Court is a lovely, purpose-built care home in the South Norfolk town of Watton, just a short drive from Thetford.

The home provides excellent residential care in 44 carefully designed bedrooms. Residents have their own furnished room and can bring small items of furniture, pictures and ornaments with them when they move in. All rooms are comfortable and are well-equipped with hand basins and some have en-suite bathrooms. There are toilets and bathrooms located throughout the home.

There are large lounges in the home with Wi-Fi available in many areas. A warm and friendly environment in which to live is provided and the care team will be on hand to help and advise on individual needs.

Group: Norse Care (Services) Ltd

Person in charge: Denise Allington (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 46

Shared Rooms: 0

Rooms with ensuite WC: 10

Facilities & Services: Palliative Care • Day Care • Respite Care • Own Furniture if required • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Linden Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Linden Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Linden Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.796 for Linden Court is calculated as follows: ( (86 Excellents x 5) + (22 Goods x 4) ) ÷ 108 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.761 Points relating to the number of positive Reviews for Linden Court is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 7 Reviews ÷ 9.2 Target = 0.761

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Linden Court has a Review Score of 9.6 (9.557) from 9 Reviews


Average Ratings

  • Excellent
    9
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Linden Court?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Linden Court

  • Daughter of Resident/Service User
    5
  • Husband of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Sister of Resident/Service User
    1

I cannot praise highly enough the staff of Linden Court in when proved to be the last few months of his life. I arrived at the home to always find dad clean, well cared for and happy. Each time he would tell me what a wonderful job the staff were doing and how he could not get better care.
Thank you for making Linden Court a home for dad.

How likely would you be to recommend Linden Court? Extremely Likely

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Average Rating:   4.7 out of 5

Richard Smith, Marketing Manager at Linden Court responded to this review on 02 May 2018:

Thank you for your considerate words about the care your father received at Linden Court. Please accept our condolences for your loss.

Warm and welcoming staff. Happy well-fed residents. Comfortable well-decorated rooms and communal areas. I wish parents had stayed.

How likely would you be to recommend Linden Court? Extremely Likely

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Average Rating:   5 out of 5

Richard Smith, Marketing Manager at Linden Court responded to this review on 27 Mar 2018:

Thank you for your kind words about Linden court.

What a wonderful care home, for the residents, truly a home. My sister has been very happy and very well cared for by their wonderful staff. I cannot praise them highly enough. Wonderful food all freshly cooked every day. Cheerful and happy staff. Perfect.

How likely would you be to recommend Linden Court? Extremely Likely

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Average Rating:   4.8 out of 5

Richard Smith, Marketing Manager at Linden Court responded to this review on 07 Mar 2018:

Thank you for these lovely words about the care and support your sister has received at Linden Court. I will pass on your comments about the food to our kitchen team.

Most noticeable - a warm welcome, very friendly staff and management, good food and a loving patient atmosphere.

I look forward to placing my good lady in one of the newly refurbished rooms in the near future as soon as they are ready.

How likely would you be to recommend Linden Court? Extremely Likely

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Average Rating:   4.8 out of 5

Richard Smith, Marketing Manager at Linden Court responded to this review on 27 Oct 2017:

Thank you for your kind thoughts about Linden Court.

I cannot speak highly enough of the care delivered at Linden Court. My mother lived there from April 2016 until she died (after a week's stay in hospital) last month (July 2017). She couldn't have spent her final year in a happier home. The staff were like family to her and her every need was met (physical, psychological, emotional and spiritual). Staff were especially sensitive to recognizing when medical intervention was required (even at weekends/holidays times) and I was always kept fully informed in the event of accident/ill health. On the one occasion that my Mother's well being was disrupted by the behaviour of another resident, the situation was dealt with promptly and effectively. And when a postal delivery wasn't passed on to my mum, I was immediately reassured that this would be addressed as a staff training issue. Residents' choice was a noticeable priority at Linden Court applied to all aspects of life from the menu to the dining areas, from outings to the in-house entertainment. I was especially impressed by the availability of one-to-one attention for wheelchair shopping trips into the town centre. Residents rooms and communal areas were always kept spotlessly clean and the food served was of an exceptional standard.

How likely would you be to recommend Linden Court? Extremely Likely

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Average Rating:   4.9 out of 5

Richard Smith, Marketing Manager at Linden Court responded to this review on 08 Sep 2017:

Thank you for taking the time to write such a comprehensive and complimentary review of the care your mother received at Linden Court. Please accept our condolences for your loss.

My mum was a resident for all too short a time at Linden Court. All the staff we encountered from management and carers were very professional, helpful, experienced and very caring. They got to know mums quirks very quickly, treating her with absolute dignity and respect and were always attentive and patient with her. Mum was always happy, clean and very well fed. The food is excellent and always freshly prepared. Mum had a lovely room with an unrestricted view over the gardens from which she would watch with excitement. The wildlife deer being her favourite. When I visited I felt like this was mums home, knowing she was safe and looked after meant a lot to me. I was always made to feel welcome and could visit at any time of day. For anyone considering this sort of care in this area, I would recommend a visit to the excellent home. "We hit the jackpot".

How likely would you be to recommend Linden Court? Extremely Likely

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Average Rating:   4.6 out of 5

Richard Smith, Marketing Manager at Linden Court responded to this review on 09 Aug 2017:

Thank you for this lovely review of the care your Mum received at Linden Court. Please accept our condolences for your loss.

My cousin was a resident of Linden Court for nearly 4 years, up to her passing away on 9th July 2017. I have nothing but praise for every single member of staff. They always treated her with the utmost respect and dignity that anybody would wish for their loved one. Whenever there was the slightest problem, it was sorted in a relaxed and totally professional manner. During her last days, the help and kindness she received were second to none. I am absolutely positive one would not find a more pleasant home from home. In fact, I am thinking of putting my name down, but not just yet! Many, many thanks, Linden Court.

How likely would you be to recommend Linden Court? Extremely Likely

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Average Rating:   4.8 out of 5

Richard Smith, Marketing Manager at Linden Court responded to this review on 25 Jul 2017:

Thank you for your kind words about the care and support provided at Linden Court for your cousin. Please accept our condolences for your loss.

We can't fault the home! One visit to them sealed our decision to place our loved one within their hands.
Caring, empathetic, friendly, respectful and homely. "No rules here this is your dad's home"!
Food was nutritious, varied and plentiful.
Residents safe and happy with a good range of activities offered.
Care within Linden Court didn't stop with dad, but extended to the whole family, supporting us through tough times of illness and then death.
We can't praise them enough, they are all dedicated little saints in our hearts!
Why look elsewhere for a residential home for your loved ones, you can't beat them!

How likely would you be to recommend Linden Court? Extremely Likely

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Average Rating:   4.8 out of 5

Richard Smith, Marketing manager at Linden Court responded to this review on 06 Sep 2016:

Thank you for your kind words about the care your father (and you) received at Linden Court. Please accept our condolences for your loss.

Whilst looking for a care home for my wife I visited Linden Court. Having previously visited 23 other care homes Linden Court shone out like a beacon. The care was obvious, the management superb and everyone so helpful. The residents all appeared to be well cared for and active. All my questions were dealt with on the spot.

How likely would you be to recommend Linden Court? Extremely Likely

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Average Rating:   4.8 out of 5

richard smith, marketing manager at Linden Court responded to this review on 20 Nov 2015:

Thank you for your lovely comments about Linden Court, we're very pleased we have been able to support your wife.

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Bed Vacancies

2 Bed Vacancies

posted 24 Apr 2018

We have spacious, ensuite rooms available at Linden Court, our residential care home on Church Walk in Watton.

Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Linden Court