






Mountfield is a newly refurbished care home in Norwich, designed specifically to meet the needs of up to 46 people living with dementia.
You can expect compassionate, high-quality care at the home, which is situated to the north of Norwich, close to Waterloo and Sewell Park, off St Clement’s Hill.
The home opened in January 2020.
Care Provided by Mountfield
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Dementia Residential Care
- For a maximum of 46 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are calculated on the type of room and individual care needs of each applicant. Any external services will warrant additional charges.
The price(s) shown are provided by the care home. Contact Mountfield for full pricing details and T&Cs.
Contact Mountfield to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Norse Care (Services) Ltd
- Private Owned
Person in charge
- Bethany Tooke (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2019
Room Information
- Single Rooms (46)
- Single Rooms with ensuite Wet Room (46)
Mountfield Reviews (17)
Mountfield has a Review Score of 8.3 (8.342) out of 10, based on 2 reviews in the last 2 years.
Over all time Mountfield has 17 reviews.
It's not easy leaving your loved one in a care home, especially a dementia unit, but I found the staff to be reassuring and supportive to us all. Thank you to everyone.
The care and compassion from staff in such a short time is already working.
I have noticed how much healthier and happy they both are.
The staff are very friendly and always happy to help. All are a credit to the management team.
Management are also very kind and understanding.
I am so glad they are with you and being so well looked after.
Thank you.
Staff show empathy and are always approachable and helpful. Only ever witnessed a truly 'caring' approach by all staff notwithstanding the challenges they face from 'difficult' human behaviour and this is key to my concerns for the wellbeing of my wife.
The activities are engaging and to add, the food is pretty good as well.
Thank you for your kind words. We strive to give quality care at Mountfield and your words support what we try to accomplish with all of our residents and their families. Dementia is very hard on loved ones, watching Mum or Dad slowly ‘disappear’ in front of your eyes. At Mountfield, we support our families to recognise those moments of connection and embrace those ‘butterfly moments’.
My elderly Mum, 94 years old, entered Mountfield 9 weeks ago after Dad and I struggled to care for her at home. She had declined, with CKD and signs if dementia. From the very first day, the care staff and management went above and beyond, doing everything they could to keep Mum as comfortable as possible and were absolutely wonderful with my elderly father and I too! Kind, caring and our main source of support, through the last days of her life. We can't thank them enough and it's a very good care home. The deputy manager was outstanding!
Thank you for lovely review, it means a lot to the team to receive these kind words. It was a pleasure looking after your mum and getting to know you all.
A great care home for our mum. Mum has not always been in the best of moods or compliant with taking meds etc due to her Alzheimer's but the staff are always patient with her, they care for her in a very loving way. They inform us every step of the way with any health or other issues, sort things out in a timely manner and never make us or Mum feel that anything is too much trouble even though we know they are rushed off their feet. They have facilitated video meetings to discuss issues as me and my siblings are not all local and also video calls with mum for the same reason. They do lovely activities and make the lives of their residents as fun as possible. Highly recommended.
Thank you for your lovely words. The staff at Mountfield are glad that you are happy with the care your mother is receiving. Your review is much appreciated.
A wonderful care home with excellent staff who go way beyond there duties to make the patient as well as family members feel at ease and at home. A very friendly atmosphere, exceptionally clean with the addition of fresh cooked food on the premises (my dad loves it here). Lots of amenities and different activities each day. The safety aspect (24 hour care) also means that I can relax knowing that my father is being well taken care of by a very dedicated diligent team whom my family very much appreciate.
My father is a resident here. My brother and I collected my father yesterday to take him for a day out. The cleanliness of him was impeccable, and his appearance was fantastic; he was so clean and smelt so nice. The preparation for the carers to get him ready was amazing, and they even put the wheelchair I required in the back of my car. The staff at this care home are top class. If anyone is thinking of putting a relative or friend into this care home, they will not be disappointed because they provide a fantastic service. My father is very happy here.
Thank you for the kind words. Dad is a pleasure to care for and always has a big smile on his face.
A year ago, my husband required a care home that was totally committed to the complexities of advanced dementia. With multiple dementias plus complex underlying health problems, he is very well placed at Mountfield. Although it is heartbreaking to witness his steady decline, there is great comfort in knowing that he is safe and well cared for. His nurses and carers are kind, patient and interested in who he is. I feel fully included in his care plan as it continues to develop and have a good working relationship with the Mountfield management team.
Thank you for the review we are pleased you are happy with the care and support we are providing, he is a pleasure to care for and a wonderful smile.
We all love receiving the newsletter to see what has been going on and any future plans.
Now that restrictions have been lifted, it is so nice to visit Mum in her surroundings. All staff always make us feel welcome, and I can clearly see how much Mum is loved.
Would like to say a big thank you. You are a wonderful team, hope if I should need to go to a care home, it is one with such caring staff.
Thank you for your lovely review, the Mountfield team are always delighted to have such great feedback we really appreciate it.
Whenever myself and my sister have been to visit Mum, there’s always been a carer with Mum to make sure she’s as comfortable as she possibly can be. She’s been extremely well cared for. Mum’s got a lot of health issues as well, and they are all taken care of. Thank you for all of your help.
Thank you for your lovely review. Priority is always given to make sure our residents are happy and comfortable. Your kind words are really appreciated.
Mum was a resident at Mountfield for a year. During this time, she was looked after 24/7 by very caring staff and managers. The home is bright, modern and airy, and the atmosphere was always one of fun, friendly and caring. Residents are active on a daily basis, and the meals are freshly prepared on-site. The staff were diligent and caring, right the way until Mum passed.
Thank you for the feedback, Paul, it was a pleasure for us to care for and support mum during her time here with us; she was a wonderful character, and we miss her dearly.
I felt that I needed to write a review for Mountfield they have been excellent in looking after my mother. I must mention one particular member of staff, who always seems to go above and beyond what her normal duties would be. She genuinely cares for the residents she looks after and their relatives. Knowing my mother is cared for by someone like her is not only reassuring for us as a family but also for my mother.
Thank you for such positive feedback, it is good to hear the staff go above and beyond and that this is noticed, the team here really do care and this shows.
Good home. My dad enjoyed his 2 weeks respite care. He prefers his own company so didn't take part in the activities but said the staff were great, he loved his room, and enjoyed the food. Was great to relax knowing Dad was being cared for and the staff gave us great updates and weren't shy to ask if they needed extra info which was very good.
Many thanks for the positive feedback, we are pleased Dad enjoyed his stay with us. Please do let us know if you need any support in the future.
My mum has been at Mountfield for 5 weeks now and I have been extremely pleased with the level of care she has received so far. All the staff have been friendly, welcoming and professional. Nothing has been too much trouble and in these difficult times, they've done their very best to help her settle in. She has a beautiful room and all the aids she required to make her life easier. My mind is at rest.
Many thanks for the positive feedback, we are pleased Mum has settled in so well and your mind is at rest. Please do let us know if we can support in any other way.
My mother tells me that the care she received is, in her words, 'marvellous'. She has told me that the food is 'nourishing' and there is plenty of it. She appreciates that her personal dignity is maintained, that the carers are gentle but thorough with her when providing personal care, she is not rushed, it is performed at her pace. I am so happy that she is settled and to know that she is being so well looked after. I'm really pleased I chose Mountfield.
At first, it was not my intention to stay here, but I decided to give it a chance, especially as my daughter was keen that I should and all things considered - I'm glad that I did! I was given an excellent room, and the caption on the door is one I would like to take with me. The service has been first-class, and much has been done to make me feel at home here. My presence here has been one to enjoy rather than merely to provide facilities.
Thank you for your kind comments about Mountfield and we are pleased that you are enjoying the care and support you are receiving.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 March 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Mountfield.
There are no upcoming events for Mountfield.
Awards / Recognitions (2)
- 01 Apr 2017Recipient: Norse Care (Services) Ltd
- 27 Oct 2012Recipient: Mountfield
Accreditations
There are no accreditations posted yet for Mountfield.
Meet the Team (1)

I started in the care sector just over 20 years ago, working my way up the ladder from a kitchen assistant through to registered manager. I am very passionate about my role and happy that I can support the whole team as I have done their roles too. For me, the wellbeing and day to day living for our residents is an area I am most passionate about. In my 20 plus years I have had the privilege to work with and support some amazing people and learn from them and their experiences.
I became the manager of Mountfield in September 2021 and I am very proud to me part of a dedicated and passionate team who pride themselves on delivering high-quality person-centred care.
Frequently Asked Questions about Mountfield
What types of Care is Mountfield registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Mountfield have?
There are 46 Single Rooms.
What are the Facilities & Services at Mountfield?
Own Furniture if required, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Mountfield to the centre of Norwich?
1.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mountfield to verify any information. View our terms and conditions. Mountfield has an Enhanced Service -more info.