Cucumber Lane, Brundall, Norwich NR13 5QY
Springdale is a homely and purpose-built interior with landscaped grounds, organised to as to achieve an ideal atmosphere for a relaxing retirement and the practice of effective care.
All provision is personalised, thanks to the hard work of key workers who build strong relationships with residents with long-term well-being firmly in mind.
Staff are welcoming to loved ones and hope to help them achieve peace of mind in relation to any health, hygiene or security concerns they have.
Group: Norse Care (Services) Ltd
Person in charge: Deborah McHardy (Manager)
Local Authority / Social Services: Norfolk County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 36 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 36
Shared Rooms: 0
Rooms with ensuite WC: 0
Facilities & Services: Palliative Care • Day Care • Own GP if required • Lift • Wheelchair access • Gardens for residents • Television point in own room
Latest Care Quality Commission* Report on Springdale: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Springdale has a Review Score of 7.4 (7.354)
The Review Score of 7.4 (maximum of 10) for Springdale is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.9 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Springdale in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.826 for Springdale is calculated as follows: ( (10 Excellents x 5) + (3 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 23 Ratings = 3.826
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.528 Points relating to the number of positive Reviews for Springdale is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 2 Reviews ÷ 7.2 Target = 0.278
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Linda K (Daughter of Resident) on Monday 21 August 2017. Relates to June 2017.
We are very happy with Springdale, the home we chose for Mum. It is a very light and airy home, always very clean and fresh. The meals look lovely and having spoken to several of the residents they all seem very content. The staff are brilliant, always have a smile and welcome and nothing is too much trouble. A big thank you to you all as I feel when I come home my Mum is in safe hands. After Mum living with us for 12 years, this has been a major decision but we have no regrets.
How likely would you be to recommend Springdale? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Activities: Don't Know
Safety / Security: Excellent
Value for Money: Excellent
Richard Smith, Marketing Manager at Springdale responded to this review on 04 Sep 2017:
Thank you for your kind comments about Springdale.
Review submitted from a Postal Card by Christine M (Daughter of Resident) on Tuesday 28 March 2017. Relates to March 2017.
My sister goes and visits my mum every Monday and she says they always have gammon which is like leather and half of the residents can't cut or eat it and there is never enough staff to help those who can't manage, as it says 5 on the door, that one meal is more like a 3. Last year we spoke to a man who was checking on things that needed to be done and one was a ramp out into the garden as most of the residents are in wheelchairs, this is impossible to do without help, and up to now nothing has been done with summer on the way they need it now.
How likely would you be to recommend Springdale? Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Satisfactory
Food & Drink: Poor
Safety / Security: Satisfactory
Value for Money: Poor
Richard Smith, Marketing Manager at Springdale responded to this review on 29 Mar 2017:
Thank you for taking the time to add your thoughts. I understand the team at Springdale have contacted you to address your concerns about the food, staffing and the access to the garden. We're pleased that you have indicated that the home is good overall and that you would be likely to recommend it.