






St Nicholas House is a thirty-eight bedroom home from Norse Care, dedicated to personalised care programmes and committed to the dignity of all clients.
The home also offers a six bedded specialist dementia care unit, where rooms are available to privately funded individuals or to those supported by Norfolk County Council under an agreed contract.
Norse Care are a provider that believes in on-going investment to keep up with care sector developments,...
Care Provided by St Nicholas House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 38 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees are calculated on the type of room and individual care needs of each applicant. Any external services will warrant additional charges.
The price(s) shown are provided by the care home. Contact St Nicholas House for full pricing details and T&Cs.
Contact St Nicholas House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Norse Care (Services) Ltd
- Private Owned
Person in charge
- Linda Curtis (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2015
Room Information
- Single Rooms (30)
- Single Rooms with ensuite Wet Room (6)
St Nicholas House Reviews (29)
St Nicholas House has a Review Score of 9.1 (9.103) out of 10, based on 7 reviews in the last 2 years.
Over all time St Nicholas House has 29 reviews.
I am very happy with my mother's care at St Nicholas House. All Staff are friendly and helpful and work very hard to ensure the residents have the best care.The food is varied and well presented. Mother prefers to stay in her room,rather than go to the lounge, as she does not watch TV. Management are always approachable if I wish to discuss anything .Always made to feel welcome when visiting. The home has a relaxed atmosphere and the garden is lovely to sit out in summer.
I always find the staff helpful and they are in contact with myself when ever necessary. My sister has now been in St Nicholas House ten years this month and well looked after. We feel she is I safe hands and friendly hands.
Gordon
He is very happy to be able to watch the wildlife in the garden.
The staff are great and willing to help ,the home has a friendly and caring environment, the home could do with a bit of updating ,but that is not a negative point against the home ,I would recommend this home to anyone else
Mum has been a resident for over 5 years and is late stage dementia. The dementia unit is very small so this means mum has one to one care which is brillant. The staff are friendly and welcoming. My main issue is with the laundry. I understand all the clothes get washed together and things get muddled but everything is named. On my last visit I checked mums things there was a vest that wasn't hers & it was digusting and I wouldn't use it to wash my floor with. Another occasion mum had no nighties I asked what will happen tonight & was told we will look around & find her something. Mum has already lost all her dignity & I don't want her wearing other people's clothes!
From the moment I walked in I knew mum would like it- the staff were so helpful and kind. I read the reviews that were old and didn't sound good! I would say go take a look- it's a gut feeling to know if your loved one will be cared for. Moving mum here from another care home 5* reviews!! Well I wouldn't give it 2* there's no comparison. Mum and I are so happy, well done to the staff who make it a great care home.
The manager and her dedicated staff have been very helpful and supportive at a time which at times has been quite stressful for my family.
Thank you.
I wanted to comment on the way staff really go the extra mile at St Nicholas House. There is a wonderful fishpond in the garden which required some cleaning. The pond is funded and managed through fundraising. Funds would be stretched by professional pond cleaners, so the manager and two staff members volunteered to clean the pond, which looked great after their hard work. I think this sums up the dedication of the manager and staff team to the quality of the residents' life experience, as so many residents and visitors enjoy watching the fish. A huge thank you for their hard work.
I can say the care home is the next best thing to home. Management is forward-thinking and proactive. I am reassured that the staff acts in Mum's best interest. The care home staff have been excellent. Mum has her ups and downs, but the manager has great insight into Mum's needs. A good manager leads their staff well, and this is truly evident. Also, the home has always been honest and transparent, which is to the mangers credit. I know my mum feels safe here, and that is priceless.
Thank you for your kind comments; it means so much to us all to know that Mum feels safe at St Nicholas House.
St Nicholas House care home is very welcoming and caring. All staff are keen to ensure standards are maintained. Respect/privacy/dignity is acknowledged at all times. A peaceful environment throughout, and although very busy at times, the care never falters.
Many thanks for your kind words and for taking the time to share your experience of St Nicholas House and the team with others; it really is appreciated.
My mother, brother and myself were overwhelmed by the wonderful care she received in her final years.
The staff at the home are outstanding.
So well trained.
The home has a brilliant management team.
The care staff, front of office, catering staff, cleaning staff, and anyone else I've failed to mention are all so professional.
The group care should be very proud of the team at St Nicholas House.
Thank you for caring for our aunt and making her last few years safe and comfortable.
Since my dad came to the home in October 2021, he and us have always been treated with respect, and every member of staff is friendly and always keeps us informed of anything we need to know. Dad has settled in really well after being on his own for a couple of years, he feels safe knowing that if he needs anything then someone is nearby to lend a hand.
All the staff would like to say thank you for your kind comments. We are so pleased dad has settled here at St Nicholas House.
The staff are always friendly, polite and are very caring.
All the staff at St Nicholas House would like to thank you for your kind comments.
The staff that work at St Nicholas House are fantastic, dedicated and well trained. My father is currently residing there and never has any complaints whatsoever. I ask him regularly, and he always tells me he is treated with respect and dignity. The facilities are good, clean and today. The food is excellent, and Dad enjoys the meals.
All of us at St Nicholas House would like to say thank you for your kind comments.
I have been a resident since May this year. Having been living on my own for so long, I was very independent and set in my ways and found it very difficult to adjust. I was somewhat unhappy and frustrated at first, and surprisingly, easily upset. Throughout this settling in period, the staff were kind, considerate and understanding of my needs. I am happy to say that I am much more settled and have adapted to life in the home. The only downside at the moment is the lack of activities and social contact permitted due to the restrictions imposed by Covid. Hopefully, these will change in the future.
All of us at St Nicholas house would like to say thank you for your kind comments, and we all hope that soon life will get back to normal.
I have been looked after very well. The staff have been very kind.
All of us at St Nicholas House would like to thank you for your kind comments.
My mother has been a resident of St Nicholas House since May 2020. With her diagnosis of Alzheimer's, she was struggling to understand the restrictions of the Covid pandemic at home, and so, she initially went into St Nicholas House for temporary respite care but has remained there ever since. Because of the pandemic, I had not had the opportunity to visit local homes and decide the best one for her needs. I relied on the advice of community mental health support and reviews, such as this, on the website. What I found at St Nicholas House was an absolute gem of a care home right in the centre of town. I could not be more pleased with the care my mother receives. She is in a safe, happy environment and has established strong bonds with the amazing staff. They understand her changing needs, and nothing is ever too much trouble.
Thank you for your kind comments, it means so much to us all at St Nicholas House , its pleasure for us all to look after your mum and know that you are happy with the care and support mum receives.
Thank you from the bottom of our hearts.
All the staff at St Nicholas House would like to thank you for your kind comments and the donation for the staff. This means so much to us all it was a privilege to care for your Dad.
Food very good, and staff look after him very well.
He has a nice room and everything he needs.
Staff keeps me informed about anything he requires or any issues.
Thank you for leaving such a lovely review. It means so much to us all at St Nicholas House to know that we are doing great work and our residents are happy and well looked after.
I went to their Fete for the first time this year and was so surprised to see ALL the staff turn up and amazed as to how many locals from Dereham came and supported the home, it was a joy to see.
Also, the staff that finished at 2pm went home, then came back with their family to join in with the activities.
So rare to see today how devoted they are to the care home.
My stepmother-in-law is still with us, now of 105 years of age.
Thank you so much for your kind review of the care and support your relative is receiving at St Nicholas House. As you know, she is the oldest resident at the home and is well-loved by all the staff at the home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 March 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for St Nicholas House.
There are no upcoming events for St Nicholas House.
Awards / Recognitions (1)
- 01 Apr 2017Recipient: Norse Care (Services) Ltd
Accreditations
There are no accreditations posted yet for St Nicholas House.
Meet the Team (1)

giving the best care possible.
I moved to St Nicholas House in 2015 as Deputy Manager. We have an excellent team and I am always encouraging and supporting staff with new ways of working. I am now embracing the opportunity of being the Manager.
I pride myself on providing person centred care and am passionate about all the residents I support. Seeing them each day, smiling and chatting with staff and other residents in an environment that feels like home is the best reward of the role.
Frequently Asked Questions about St Nicholas House
What types of Care is St Nicholas House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does St Nicholas House have?
There are 30 Single Rooms.
What are the Facilities & Services at St Nicholas House?
Lift, Wheelchair Access, Gardens, Television point in own room are some of the Facilities & Services.
How far is St Nicholas House to the centre of Dereham?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Nicholas House to verify any information. View our terms and conditions. St Nicholas House has an Enhanced Service -more info.