Barchester Warren Care Home

157a Wroxham Road, Sprowston, Norwich NR7 8AF
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9.7 106 Reviews
  • Barchester Warren Care Home, Norwich
The Warren is ideally located close to the stunning Norfolk Broads and English coastline as well as the everyday buzz of Norwich city centre. A purpose-built care home providing first-class residential care, they pride themselves in having created a relaxed, happy and safe community.

At the Warren, the varied range of activities and entertainment offers something for everyone. The Warren hosts a lively and stimulating environment, and in addition to residents gardens, a new vegetable garden development opened earlier this year. Professionals feel confident in providing a true home from home.

Why not pop in for a chat over coffee or lunch and see for yourself all that they have to offer - you're always welcome.

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Care Provided by Barchester Warren Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Permanent Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative / End of Life Care
  • Stroke

Good to Know

  • Person in charge
  • Elizabeth Tacliad (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (44)
    • Single Rooms with ensuite Wet Room (13)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011
    • Number of floors: 1

Funding & Fees Guide for Barchester Warren Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Warren Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Warren Care Home Reviews (106)

Total of 106, showing 61-80
9.7

Barchester Warren Care Home has a Review Score of 9.7 (9.710) out of 10, based on 33 reviews in the last 2 years. Over all time Barchester Warren Care Home has 106 reviews.

Overall Experience

  • 72
  • 28
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Date Published

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73

Review from Jan F (Niece of Resident) published on 12 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our auntie lived at The Warren Care Home for 15-months. We were very grateful for the excellent quality of care at the end of her life, and we felt our Auntie was being very well looked after.
When she was in better health her complaints were about the lack of staff and lack of timely attention to
her needs, for example, she had to wait a very long time to be pushed in her wheelchair back to her room from the dining room; as she couldn't walk that far.
From a family point of view, it was difficult to establish, if the fee we were paying for her care was fair since there was no transparency and we saw our initial fee inflated twice during the first month of her residence. There was also a large initial fee for the preparation of her 'care' documentation.
Overall, we are very satisfied.

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Review from M G (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and carers at The Warren were always kind and helpful. The amenity value of the communal areas was greatly improved by the recent refurbishment and remodelling. The circulation areas (corridors) in the older part of the building are still too narrow and claustrophobic (some natural light from
above may improve this).

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Review from J F (Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Initial welcome was friendly, helpful and informative. This attitude continued throughout my stay. The dining room was excellently served with spotless table linen. I was able-bodied but very aware of the extreme patience and kindness of the staff towards those less able, both physically and mentally.

Reply from Emma Bayne, Manager at Barchester Warren Care Home

Thank you for your positive feedback. The team are really pleased that you enjoyed your stay with us.


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Review from S D (Niece of Resident) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff showed great care and compassion not only to my aunt in her last days but to all the family. Nothing was too much trouble.
Eac carer gave lovely anecdotes and stories my aunt had shared with them, showing how well they knew her and spent time with her.

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Review from J T (Wife of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely grateful to everyone at The Warren for the very kind and considerate care given to my husband during his stay in September and early October 2019. Many thanks to you all.

Reply from Emma Bayne, General Manager at Barchester Warren Care Home

Thank you Joan. It was a pleasure to have your husband stay with us and meet you and your lovely family.


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Review from Dave F (Friend of Resident) published on 9 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home manager was superb, professional and very caring. She could not have been more helpful. Based on her I would recommend to all my friends.

Reply from Jayne Smith, Administrator at Barchester Warren Care Home

Thank you for your positive review - we value all feedback.


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Review from Annette H (Cousin of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family think my cousin is cared for very well. He seems happy and contented. He is kept lovely and clean and seems to enjoy his food. He doesn't join in as he gets worried when there are a lot of people. Staff are very nice too.

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Review from D C (Daughter of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has just had two weeks respite in this home. His room was lovely. Although only there for a short time, he really enjoyed his stay. The staff were all so caring and kind and seemed to genuinely enjoy their work. It is a very friendly, welcoming home. Would definitely recommend it and will
be more than happy to take my father back there, more importantly, he would be very happy to go back there.

Reply from Emma Bayne, General Manager at Barchester Warren Care Home

Thank you - it was a pleasure to support your father during his two weeks at The Warren. We look forward to his return in the future.


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Review from Roger T (Friend of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Warren Care Home staff provided an excellent end of life care for our friend. It will be good when the programme of improvements will be completed both for the residents and the staff. Our experience of the staff at all levels is excellent, both for our friend and us as visitors. Our other friend
is still with you.

Reply from Jayne Smith, Administrator at Barchester Warren Care Home

Thank you for taking time to review The Warren. It is always a pleasure to receive encouraging comments that we can share with the team.


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Review from Deborah (Friend of Resident) published on 11 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting a close family member recently, I experienced a clean well run home, a friendly engaging team, where nothing is too much. It was a delight to see my family friend relaxed, happy, safe and cared for.

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Review from Audrey B (Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been made to feel very welcome and well looked after. I have found the whole team at The Warren very kind and friendly and helpful. I find that there are no restrictions and can go in the garden and have visitors at any time.

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Review from Ronald C (Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not quite home but probably the next best thing. Most of our daily needs are catered for. Some times with a smile, sometimes not, but always with a "you are welcome", in answer to our "thank you's". The mixture of foreign accents takes some getting used to but it all adds to the fun of community living.
I am comfortable here.

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Review from Geoffrey S (Friend of Resident) published on 3 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been a regular visitor to The Warren during the past months, I have always been made very welcome and found everyone friendly and obliging. The home is kept to a very high standard and always looks and smells fresh and clean. There is always something going on for the residents either as a group
or individually and on occasions, there are evening events too. The management are always there to greet you at the door and there is always laughter within the home. If I ever found myself needing care of any kind I would not hesitate to go to The Warren as my first and only choice.

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Review from Maureen H (Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank everybody in the home for helping me after being depressed for 9 years. Giving me my life back again. Because of all the staff at The Warren, I am now able to move on to housing with care and live a more happy and independent life.

Reply from Jayne Smith, Administrator at Barchester Warren Care Home

It was a great pleasure to look after this lady and we are very pleased she was able to regain her independence.


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Review from E C (Daughter of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home made my dad comfortable and saw to his daily needs as he began to deteriorate. He was often difficult but the carers went out of their way to try to meet his needs in ways he found acceptable. By the time he died, he was referring to The Warran as "home". We could always be rest assured that
he was being well looked after.

Reply from Emma Bayne, General Manager at Barchester Warren Care Home

It was a pleasure to care for your father and we are really pleased that he referred to The Warren as home. Thank you.


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Review from Derek M (Friend of Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a very pleasant atmosphere at The Warren Care Home. The staff are very attentive and reactive to the resident's needs. There is a comprehensive programme of events each day and there is a general impression that residents wishes are well catered for.

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Review from R G (Son of Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very happy in The Warren. She has commented on how nice and varied the food is and also on the fact that the staff are helpful, friendly and quick to answer if she needs help. She enjoys the entertainment and although she spends a fair part of her time in her room she also enjoys
a chat at meal times. Personally, I was surprised at how nice The Warren is inside.

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Review from Lee G (Son of Resident) published on 9 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had a very happy time at The Warren and enjoys her life here. Friendly, caring staff, a great restaurant and many activities.

Reply from Emma Bayne, General Manager at Barchester Warren Care Home

Thank you for taking the time to review our service, we will share your kind words with the team here at The Warren.


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Review from Michael K (Power of Attorney of Resident) published on 25 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally, the home is satisfactory. However, the quality of food is poor and staff shortages occur all too frequently. At a recent CQC review, it was obvious the home was aware of the pending visit. Extra staff were brought in and conditions temporarily improved. Afterwards, however, the overall standard
dropped again. Frequent change so Manager results in inconsistency - far too many in the last two years.

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Review from Josephine G (Daughter of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are caring, pleasant and hardworking.
Mother always clean and tidy.

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Current Review Score: 9.7 (9.710)

Overview of Review Score

The Review Score of 9.7 (9.710) out of 10 for Barchester Warren Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.710 for Barchester Warren Care Home is calculated as follows: ( (295 Excellents x 5) + (79 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 390 Ratings = 4.71

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Warren Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (9)

Elizabeth

Elizabeth Tacliad

Job Title: General Manager

Joined: 2021

Hi, my name is Elizabeth, and I am the General Manager here at The Warren. Welcome to our website!


I have a background in nursing in my home country and I have completed my level 5 diploma in leadership and management in health and social care in England. In my 16 years of working in healthcare, I have learnt to lead by example and ensure every resident is treated as the unique individual that they are.


I love working for Barchester and leading the team at The Warren in the care and support of residents to provide first-class service that meets their individual needs. We have a truly lovely home and a fantastic team.


My vision is to create a 'home from home' environment, where residents are actively involved in organising events, making decisions, and planning their care. 


Jade

Jade Labrum

Job Title: Deputy Manager

Joined: 2021

Hi, my name is Jade


I have worked within the care sector for over ten years now. I have experience working within the hospital, residential care, dementia and nursing care.
I find working in care very rewarding and find it especially so being able to support residents to have the quality of life they want and deserve.
I have been at The Warren since April 2021, I am really enjoying working for the company and I have been welcomed by all the residents and team, making my job role a pleasure.


Jade


Lisa

Lisa Roll

Job Title: Head Housekeeper

Joined: 2014

Lisa has worked at The Warren for 5 years becoming Head Housekeeper in August 2018. Lisa and her team are on hand to assist with any housekeeping issues and always keep the home looking clean and tidy.


Kirstie

Kirstie Bush

Job Title: Activities Coordinator

Joined: 2020

My name is Kirstie and I am lucky enough to be the Activities Coordinator here at The Warren.


I have many years of experience working in Activities leisure and lifestyle roles.


I love being part of the Warren team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel that the importance of residents' input into our weekly planner is important giving all residents equal opportunity to explore new interests as well as keeping up with previous interests and hobbies.


Jon

Jon Watts

Job Title: Head of Maintenance

Joined: 2019

Jon joined the team at The Warren in February 2019 and is always on hand to help staff and residents with any maintenance issues. Jon is a valued member of the team and has a positive can-do approach.


Afua

Afua Menkah Nuakoah

Job Title: Head Chef

Joined: 2023

My name is Afua Menkah Nuakoah, and I am the Head Chef here at The Warren Care Home in Norwich.


I am self-motivated with good knowledge and an in-depth understanding of the preparation and presentation of meals.


As the Head chef, I take pride in my work and diligent care to ensure daily meals are prepared as per the weekly menu’s requirements.


I am highly organised and have excelled at managing and working closely with the kitchen team and all the staff members to ensure the effective running of the kitchen.


Sabrina

Sabrina Souris

Job Title: Admin Assistant

Joined: 2018

Sabrina has worked for Barchester Healthcare for over 20 years and joined the team here at The Warren in 2018. Sabrina is the first person most people will see when visiting and is a great asset to the team.


Carl

Carl Wright

Job Title: Senior Carer

Joined: 2019

Hi, my name is Carl and I am a Senior Carer here at The Warren.


Following a long career in teaching children I decided to have a change and follow my passion to look after the elderly.


I have been working at The Warren for 5 years now. Our residents have so many fantastic stories that they share and I really enjoy getting to know their families and friends too when they come to visit.


I really enjoy working at The Warren and nothing drives me more than providing the best possible care for all of our residents who choose to make The Warren their home.


Mar

Mar Moore

Job Title: Team Leader

Joined: 2015

Hi, I'm Mar and I have been part of Barchester Health Care since 2015 and enjoy being a Team Leader at The Warren.


My team and I help our residents to enjoy life to the fullest by providing all the daily assistance that each person needs. We are on hand every day to help with the smallest of tasks, and the residents all know they can count on us to be there whenever we are needed.