Ivybank House

Ivybank Park, Entry Hill, Bath BA2 5NF
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9.7 85 Reviews
  • Ivybank House, Bath
Ivybank House in Bath gives people the care they want in a supportive home.

Residents are encouraged to personalise their rooms and to bring personal possessions and furniture with them.

Trained staff care for residents and support them to enjoy a variety of social activities from bingo and arts through to trips out to a garden centre.

The care home's chef makes delicious, freshly cooked food to suit residents' preferences. The menu is varied, changes regularly and offers a healthy, balanced diet.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Andrew Pow (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (14)

Ivybank House Reviews (85)

9.7

Ivybank House has a Review Score of 9.7 (9.711) out of 10, based on 19 reviews in the last 2 years.
Over all time Ivybank House has 85 reviews.

Overall Experience
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Date Published
  • 85
  • 9
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  • 19
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Reviewer Connection to Ivybank House
  • 42
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  • 5
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Total of 85, showing 1-20
Review from J S (Daughter of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Would be good if entertainment was more in evenings as during the day its brilliant home has improved.
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Review from A B (Daughter of Resident) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has enjoyed her stay here and since she became unwell, manager & staff hae been amazing. Under new management the home has improved. Mum used to love going out on minibus which helped to break up the day and change of scenery.
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Review from S C (Son of Resident) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are friendly and welcoming. The home itself is very clean and my dad instantly felt settled. He is a new resident so that's all I can say currently.
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Review from J M (Son of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Management went out of their way to make sure my mother could get to a dental appointment. I live in Devon so it was not possible for me to do it. Thank you!
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Review from W P (Son of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Relaxed caring atmosphere. Attentive staff. Home has an excellent feeling the moment you arrive, very much like a nice hotel. Privacy, dignity of all residents respected clean friendly caring.
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Review from Ruth P (Daughter-in-law of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff have been so helpful, courteous, polite, professional and very supportive during my mother-in-law's transition from her own home following a short spell in hospital. Her room in the Ivy Bank is bright and homely, with everything she needs within easy reach or easily fetched by the staff. All
the staff are attentive and caring to my mother-in-law and to any family visiting. Thank you for providing such homely and reassuring accommodation.
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Review from A S (Respite Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was most impressed by the care shown by the staff towards most disabled residents. Their smiles were uplifting, nothing seemed too much for them.
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Review from A S (Daughter-in-law of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With no exaggeration, I cannot fault the welcome, care and understanding of all staff at Ivybank Care Home. A warm welcome was couple with strong professionalism.
The manager was keen to stress the important of a 'safe discharge' from hospital for my mother-in-law; which was so important. His sense
of humour put us at ease! Great team.
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Review from Rebecca B (Daughter of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum first went into Ivybank House for some respite care in March. From the beginning we have been so impressed with all the staff, they can't do enough to help and keep us all informed with how Mum is doing . She was quite lonely at home, but is really enjoying being a part of the Ivybank community,
chatting with the residents and staff and joining in all the activities. We've seen her smiling more since she's been at Ivybank than for a long time and she seems to be genuinely enjoying herself. She celebrated her birthday shortly after she arrived and the staff went out of their way to celebrate. She enjoys the trips out in the minibus and walking in the garden, there have been some wonderful activities and the staff do their best to make sure everyone is involved. When we come to visit we are made so welcome. This is Mums first experience of residential care, but we couldn't have picked a better place. We would highly recommend Ivybank, thanks so much for all your care.
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Review from S M (Daughter of Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole team are fantastic. They have made my mother very welcome. The staff are so very kind to the family of residents as well as the residents themselves. I felt very safe knowing they are looking after my mum. My mother enjoys the food she loves her room and the surroundings are beautiful too.The
whole place is very tidy and kept clean. I am very happy that my mum was found such a lovely home. The staff are always on hand if you need any help.
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Review from Alison F (Daughter-in-law of Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father in law looks clean and well presented everyday. He is more than happy and content and wishes to stay, saying "I am happy here, its peaceful". I have no concerns about his welfare at all and know that he is well cared for and engaging in activities and conversations, which he hasn't done for
so long, prior to his stay at Ivybank.
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Review from Mandy W (Daughter of Resident) published on 9 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Ivy Bank from another town after she broke her hip and was no longer able to look after herself in the retirement flat. Four months later she is really happy at Ivy Bank. From the beginning, when my husband and I set out to find a care home, Ivy Bank stood out as having friendly, caring
staff and a homely and welcoming feel. Everyone really supported mum during the transition period. She really loves her room, which staff helped us make her own. She says, "It feels really safe here. All the staff are so caring and helpful. It's homely, warm, the meals are delicious and I love joining in the activities. We all have a great laugh." Everyone in the care home made her 90th birthday a really special occasion with a beautiful cake and flowers. She enjoyed having her room decorated and all the fuss. We visit mum every few days and the fabulous staff always have an update for us, as well as a welcoming smile.
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Review from R T (Son of Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is so happy at Ivybank, she transferred from another care home in another part of the country and is so pleased she did so. Mum says 'the staff have a sense of humour and cannot do enough for me'.
As a family member, I always find the staff welcoming and approachable even when they are incredibly
busy - whether you are a resident or family member, you can see the Ivybank team working hard to make you feel part of the Ivybank community.
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Review from Mary S (Daughter of Resident) published on 27 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was a resident at Ivy Bank for approximately 13 years, and throughout that time we were extremely happy with the care which was provided. From day one mum felt at home, and was relaxed in the lovely surroundings, and enjoying the variety of meals and homemade cakes! Ivy Bank has a lovely, welcoming
ethos, and the staff soon felt like part of our extended family. The staff were very caring, and always had a smile and kind words for mum. They would go above and beyond to ensure that everything was just perfect for her. I don't believe that we could have found a better place for mum to spend her final years. Sadly, mum passed away just 4 weeks before her 100th birthday, and the staff were amazingly supportive to us during her final days. Plans had been in place to celebrate her birthday, and Ivy Bank very kindly invited us to attend a celebration tea with them on that date, which was so special and will always be remembered fondly by her family.
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Review from S H (Daughter of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home very professional and friendly and caring. My mother had a great stay here and I was able to fully relax knowing she was safe and happy.
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Review from Nicky S (Daughter of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff in the home have been so friendly, open and happy to listen to relatives. Always a smile on their faces.
Mum seems a lot better and more settled and the door is always open if anything needs addressing.
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Review from Angie S (Daughter of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at Ivybank House Care Home, Bath, for nearly a year. From the moment of our first visit, we were made to feel welcome.
Mum took a while to settle in but the staff persevered, encouraging her to join in activities and outings.
She came to love going out in the minibus and commented about
the potholes and new buildings going up.
The staff always let me know about events and I would join in cream teas when I could!
The communication was brilliant. I always got a call if the doctor had been in and any other issues.
Anytime you asked any of the staff about Mum they always knew who she was and how she was doing.
In the last few months, Mum's health deteriorated with a couple of hospital visits. They always packed her go-bag with everything she might need and want.
Sadly, Mum died at the beginning of the year and the staff were so kind to me and the family.
It was truly a home from home and I was always confident of their outstanding care, especially when I was away on holiday.
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Review from S L (Sister of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would just like to thank the manager, her deputy and all the wonderful staff at Ivybank House for the continued care and support given to my brother and myself. Their sheer dedication is truly admirable. They all make this home a very special place.
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Review from Claire H (Daughter of Resident) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Ivybank House Care Home in Bath are incredible. Every time I visit Dad, it's like going to see friends and family. The whole team get on so well and all work incredibly hard. They consistently go the extra mile for the residents. The food is excellent and the activities, socials and parties
they organise are fantastic. We could not have found a better place for Dad.
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Review from Anne H (Resident) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been here three months - moved to be near family. First experience of full-time care - impressed with room, staff, care and food. Enjoy the care system and not having to cook my own meals! Room is comfortable and roomy and is kept clean and tidy. Food is varied and tasty. Staff are all lovely,
caring and chatty - I enjoy the chat time.
My room is on the ground floor and is spacious and has two aspect windows which is great. I enjoy walking out around the garden which is quite flat with chairs and tables - usually shrubs and flowers to enjoy. Plus buds etc. Also, enjoy the many trips out in the minibus - interesting and fun.
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Current Review Score: 9.7 (9.711)

Overview of Review Score

The Review Score of 9.7 (9.711) out of 10 for Ivybank House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.711 for Ivybank House is calculated as follows: ( (171 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 228 Ratings = 4.711
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ivybank House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 08 Sep 2025

Please contact the Home for additional details.

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Awards / Recognitions (1)

Meet the Team (1)

Andrew

Andrew Pow

Job Title: Home Manager Joined: 2024

Ivybank House Care Home is a friendly and welcoming elderly care home, and our team are all passionate about delivering the best care to our residents.


From the dedicated carers through to the kitchen, laundry, and gardening teams, we are all working to make the daily experiences of our residents as full and rewarding as possible.

Frequently Asked Questions about Ivybank House

What types of Care is Ivybank House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ivybank House have?

There are 37 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Ivybank House?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ivybank House to the centre of Bath?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ivybank House to verify any information. View our terms and conditions. Ivybank House has an Enhanced Service - more info.