Newbridge Towers Residential Care Home

169 New Bridge Hill, Newbridge, Weston, Bath BA1 3PX

Owner: Miltas Ltd

Person in charge: Karen Webb (Manager)

Local Authority / Social Services: Bath and North East Somerset Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Admission Information: Social Services & NHS. Ages from 50 to 95.

Single Rooms: 20

Shared Rooms: 0

Rooms with ensuite WC: 20

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Newbridge Towers Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.2 (maximum of 10) for Newbridge Towers Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Newbridge Towers Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.458 for Newbridge Towers Residential Care Home is calculated as follows: ( (22 Excellents x 5) + (26 Goods x 4) ) ÷ 48 Ratings = 4.458

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.75 Points relating to the number of positive Reviews for Newbridge Towers Residential Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 2 Reviews ÷ 4 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.2 Newbridge Towers Residential Care Home has a Review Score of 8.2 (8.208) from 4 Reviews


Average Ratings

  • Excellent
    2
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Newbridge Towers Residential Care Home?

  • Extremely LIKELY
    2
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Newbridge Towers Residential Care Home

  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1

We have always found the staff at Newbridge Towers Residential Care Home to be extremely polite, helpful and courteous. They provide a high standard of care for my mother who has Alzheimer's disease so can be quite demanding at times. The building is very homely and is being decorated at present which will make it an even more pleasant place to be. One suggestion we have made previously is that the grounds could be put to better use for the residents and we are pleased to see progress being made. I look forward to spending time in the gardens with my mother in the near future.

How likely would you be to recommend Newbridge Towers Residential Care Home? Likely

Overall Standard

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Average Rating:   4.3 out of 5

My aunt had lived here one year before her death in August 2017. I was happy with the way she was treated and cared for. The home was clean and well run. The food was plentiful and well cooked. Staff seemed to care and take an interest in each resident. At the end, my aunt was given excellent care and attention. She was kept comfortable and clean the whole time.

How likely would you be to recommend Newbridge Towers Residential Care Home? Likely

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Average Rating:   4 out of 5

It's a comfort to know that my mum is being looked after by lovely staff who are all friendly and caring. Newbridge Towers is warm and homely and mum has settled in very well and is happy. Mum tells me the food is very good too! The garden area is being refurbished this year so it will be nice for the residents to sit outside in the summer and get some fresh air and sunshine. I am very happy with the care my mum is receiving at Newbridge Towers.

How likely would you be to recommend Newbridge Towers Residential Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My father has been staying at Newbridge Towers for over 3 years and has found the quality of care and the suitability of the accommodation to be excellent. He does not always make it easy for the carers but they do their very best and always have a smile and a kind word to make him feel at home.

How likely would you be to recommend Newbridge Towers Residential Care Home? Extremely Likely

Overall Standard

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Treated with Dignity

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Average Rating:   4.9 out of 5

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