Carlton Mansions Care Home

8 Apsley Road, Clifton, Bristol BS8 2SP

Carlton Mansions Care Home, Bristol, Bristol
Carlton Mansions Care Home, Bristol, Bristol
Carlton Mansions Care Home, Bristol, Bristol

Carlton Mansions is located in Clifton, and has easy access, fine accommodation, and immediate and extensive links with the local community. The home provides residential and dementia care.

This fine period town house has the personality of a superior private residence. The Carlton has been tastefully converted and extended to provide hotel like accommodation for up to 24 ladies or gentlemen requiring dementia care, in mainly en-suite rooms.

The rooms in this delightful residence are for single occupancy (most are en-suite), although two of the rooms are large enough for sharing.

Carlton Mansions is superbly appointed with fine furnishings and decor, with a large reception and dining room.

A wide range of expertly presented food is served with meals being based on traditional cooking using fresh produce. Special diets are catered for and daily choices are available.

Meals are served to suit the convenience of residents, and can be served in the privacy of bedrooms or at the table in the dining room.

A hair stylist visits the home and a range of complementary therapies can be arranged. The recreation and activities team oversee everything from exercise sessions and reminiscence to music afternoons and painting. Activities are planned with input from residents and their families to make sure everyone has something to be getting involved with.

Group: brighterkind

Person in charge: Annette Prosser (Manager)

Local Authority / Social Services: Bristol City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Speech Impairment • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 26

Rooms with ensuite WC: 23

Facilities & Services: Day Care • Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Carlton Mansions Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 19 May 2017

Residential and dementia care services.

Reviews

9.6 Carlton Mansions Care Home has a Review Score of 9.6 (9.596)

The Review Score of 9.6 (maximum of 10) for Carlton Mansions Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Carlton Mansions Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.596 for Carlton Mansions Care Home is calculated as follows: ( (132 Excellents x 5) + (61 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 203 Ratings = 4.596

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Carlton Mansions Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 15 Reviews ÷ 5.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Carlton Mansions Care Home?

  • Extremely LIKELY
    14
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Carlton Mansions Care Home

  • Son of Resident/Service User
    7
  • Daughter of Resident/Service User
    6
  • Niece of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

My mum has been in Carlton Mansions Care Home for many years now and seems relaxed and happy. I am also very grateful for all the help and care the staff have shown her over the years and they are always here to help or advise me when needed.

How likely would you be to recommend Carlton Mansions Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I had some questions regarding my mother's care and condition and the staff were able to answer them comprehensively. I found my visit far more pleasant than I had expected and I am very thankful for all the help and effort the staff go to, to help my mother to be safe and comfortable.

How likely would you be to recommend Carlton Mansions Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall Carlton Mansions id very supportive and friendly to residents and relatives alike. You are made to feel part of "the family". Nothing seems too much trouble.
The staff are attentive to residents needs. Meals are healthy and varied.

How likely would you be to recommend Carlton Mansions Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My relative has settled in really well and enjoys the other residents and staff's company.
I am very pleased with the care that my relative receives and the staff at Carlton Mansions are very supportive and truly amazing.

How likely would you be to recommend Carlton Mansions Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have found the staff at this home to be extremely helpful and accommodating. I have observed first hand how challenging the behaviour of some of the residents can be (including my mother) and the patience displayed at all levels of the organisation was superb. The food is prepared freshly and there is a good choice. Residents are stimulated with visits and other activities and visitors seem to be able to turn up at any time without having to make appointments. I feel very fortunate that we were able to find a placement in this home.

How likely would you be to recommend Carlton Mansions Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother moved to Carlton Mansions Care Home in 2015 in a very poor state from a previous home. Two senior staff were promoted to manager and deputy manager last year and they have implemented a number of changes across the board, improving the home considerably. The staff are very devoted, extremely caring and work very long shifts. The nature of Dementia makes their work very demanding, but they give individual attention as much as possible
The new activities co-ordinator is excellent and is building a rapport with residents who can and want to participate. One afternoon recently a large number of them spent about half an hour in the garden and it was obvious that this was thoroughly enjoyed by staff and residents. On another day they had great fun playing ball games and the smiles again proved how much they were keen to be involved.

Meals have improved, but if residents want something different, the chef will willingly make changes.

I know that my mother is safe and well cared for.

How likely would you be to recommend Carlton Mansions Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff at Carlton Mansions Care Home are all really helpful and regularly keep me informed of relevant issues and update me with any news on my relative and also of any social activities. Regular meetings are organised with relatives. All in all an excellent Care Home.

How likely would you be to recommend Carlton Mansions Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Since coming to Carlton Mansions, mum's behaviour and well-being has improved.
She has put weight on and her health is better.
The home is very friendly and staff very helpful, even though mum is very trying at times.

How likely would you be to recommend Carlton Mansions Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My mother seems to be very happy here. She has made some good friends.

How likely would you be to recommend Carlton Mansions Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother in law is as happy as I've ever seen her now that she's moved into her new home, Carlton Mansions. I'm grateful not only for the tremendous care given to her but also the peace of mind for the family as communication with the care team is excellent. I thought the care staff were particularly wonderful at Christmas, taking the time to open gifts and read messages and making sure there were plenty of activities.

How likely would you be to recommend Carlton Mansions Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been at Carlton Mansions Care Home for five months now, enough time for me to know just how wonderful her care is. I believe it is the attitude of the management team, which is filtered down through all the care and behind-the-scenes staff, that makes such a difference. They are so dedicated to the care home residents and want only the best for each of them - they are treated like family members and I don't believe I can ask for anything more. I was so concerned when the time came for my mother to go into a care home but all my concerns have disappeared - I have no hesitation in recommending Carlton Mansions and cannot thank them enough.

How likely would you be to recommend Carlton Mansions Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother moved into Carlton Mansions Care Home in November 2016 having spent the previous three years living with family following dementia diagnosis. It was a difficult decision for us to make and we visited many care homes before we found this one in Bristol. I have to say, we haven't looked back and know without a doubt that our decision was right. The people working here are so caring and the care given to residents is second to none. We, as relatives, are made to feel like family and are always welcome no matter what time of day we visit. Communication is excellent. Food is fantastic (we love the dining room). Just a few weeks ago a new activities co-ordinator joined the care team and, to give an example of the dedication here, she's teaching herself to knit from you-tube so she can encourage my mum to continue with her favourite hobby - it doesn't get any better than that!

How likely would you be to recommend Carlton Mansions Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff were wonderful and my mother thrived and had a great time. We the family are grateful that she enjoyed her last year.

How likely would you be to recommend Carlton Mansions Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The layout of the room has been improved with an open, more friendly atmosphere in the main sitting rooms where activities can be shared. There is a new management structure which has dynamic plans for making the home more dementia aware, since so many of the residents suffer from this. There is a new activities leader and although this is 'early days' there are plans to ensure there are varied, appropriate stimuli which are of vital importance to us. The daily care continues to be excellent. It would be nice to see more use of the outside space to ensure residents experience fresh air/sun.

How likely would you be to recommend Carlton Mansions Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My husband has been in the care home three months new and has taken some time to settle down. I must commend the staff for their patience with him, as he is very stubborn, and can be demanding. I am not sure how often I should visit as it seems to upset him wanting to come home though he can't remember where "home" is. The staff tell me he is alright when I am not there. I have been visiting twice a week. I live in another home and there is no provision for any residents who need care. (I am 90 years old)

How likely would you be to recommend Carlton Mansions Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mam has been on "end of life " care over the past week. At all times all the staff have shown great empathy with her considerable needs. We as a family have been kept informed at all times and it is a great comfort to us all that she is being so well cared for by all. Thank you!! Cannot comment on recent activities.

How likely would you be to recommend Carlton Mansions Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has been a guest at Carlton Mansions for several years now and I purposely use the term guest, rather than resident, because Carlton has such a wonderful feel of an extended family home. I have always been delighted by the levels of care and thoughtfulness given by the whole team and the way they treat their guests as friends and family.
There is a great feeling of warmth and happiness when you visit (and you are not restricted to 'visiting times') and you are greeted by the team as an old friend.
I have seen the team (from management to care staff to admin staff) interacting with the guests and they are always treated with respect and dignity and encouraged (but not forced) to join in any activities (of which there are many) that might be taking place.
With some of the sad headlines you often see about poor care of the elderly and vulnerable, it is so reassuring to know my mother is at Carlton and is given the highest levels of care. I cannot speak highly enough of the team.

How likely would you be to recommend Carlton Mansions Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Carlton Mansions Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: brighterkind

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Carlton Mansions Care Home