Stokeleigh provides residential care in the peaceful suburb of Stoke Bishop, where residents are cared for by a fully-trained, compassionate team of care staff who are committed to providing high quality residential and dementia care.
Staff deliver their dementia care services conscientiously and considerately. Day care is also available, providing local older people with a chance to socialise, while family carers can take a break, safe in the knowledge that their loved ones are being supported in a positive and engaging environment.
Set in an extended and refurbished Victorian townhouse, Stokeleigh combines traditional style with practicality. There are a number of communal areas, including warm and homely living spaces where residents can relax and socialise in a comfortable environment.
Stokeleigh is a family home created with three underlying values at its core: care, comfort and companionship.
Group: Hartford Care Ltd
Person in charge: Alex Mazur-Kruszynska (Home Manager)
Local Authority / Social Services: Bristol City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users
Registered Care Categories*: Dementia • Old Age • Sensory Impairment
Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 60+.
Single Rooms: 30
Rooms with ensuite WC: 30
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Visiting:
Family and Friends welcome to visit at any time of the day that is appropriate for their loved ones. At Stokeleigh we encourage the whole family to really make themselves at home and enjoy special time with our residents.
Parking:
There is plenty of on-site Parking
Latest Care Quality Commission* Report on Stokeleigh: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Stokeleigh has a Review Score of 9.4 (9.434)
The Review Score of 9.4 (maximum of 10) for Stokeleigh is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Stokeleigh in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.434 for Stokeleigh is calculated as follows: ( (106 Excellents x 5) + (92 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 212 Ratings = 4.434
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 5 Points relating to the number of positive Reviews for Stokeleigh is based on 12 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 12 Reviews ÷ 6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by P G N (Daughter of Resident) on Tuesday 27 June 2017. Relates to June 2017.
On our visit from Canada, we visited and took mum out daily for trips.
Staff were always pleasant and co-operative and had her ready by requested times.
All this was our first impression but we were only involved for one week and what we saw and heard satisfied is. Mum is still in the process of settling in and with this standard of care, we hope she will settle.
How likely would you be to recommend Stokeleigh? Likely
Overall Standard: Good
Facilities: Good
Cleanliness: Good
Treated with Dignity: Excellent
Staff: Excellent
Management: Good
Safety / Security: Good
Rooms: Excellent
Review submitted from a Postal Card by Marion (Friend of Resident) on Friday 16 June 2017. Relates to May 2017.
I think it is a welcoming care home. My friend seems as content as can be there. The staff are thoughtful and patient.
How likely would you be to recommend Stokeleigh? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Satisfactory
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by Angela L (Wife of Resident) on Wednesday 14 June 2017. Relates to June 2017.
Friendly, clean, caring staff. Activities very good. My husband is very settled there. Easy for us to get to.
How likely would you be to recommend Stokeleigh? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Jamie M (Daughter of Resident) on Wednesday 7 June 2017.
My mother has been at Stokeleigh for a few years now. The staff are amazing I feel assured that she is looked after very well. Very friendly with lots of fun activities. Big thumbs up.
How likely would you be to recommend Stokeleigh? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Good
Review submitted from a Postal Card by Margaret T (Resident) on Friday 2 June 2017. Relates to May 2017.
The home is friendly and carers are excellent. I have enjoyed every moment and the food is delicious.
How likely would you be to recommend Stokeleigh? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Ann K (Daughter of Resident) on Tuesday 21 March 2017. Relates to February 2017.
Stokeleigh is a very welcoming residential home. The carers are wonderful, kind and gentle with my mum, I cannot praise the staff enough for looking after her over the last 3 years.
The management has improved with a new manager and deputy manager, who have really improved things over the past few months.
How likely would you be to recommend Stokeleigh? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by E M (Resident) on Monday 20 March 2017. Relates to February 2017.
The home is excellent, I am very well looked after. I couldn't have any better attention and care, I get everything that is needed and I know if I needed more I would get it.
How likely would you be to recommend Stokeleigh? Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
Review submitted from a Postal Card by Maureen P (Daughter-in-law of Resident) on Sunday 19 March 2017. Relates to February 2017.
Very happy home - like a family house - staff are all delightful and treat residents with respect and kindness. My father in law has recently deteriorated with dementia but he is still treated like a human being and with respect at all times. New management has improved the home with more activities and there is now a 'buzz' about the place. As good as it can be, in view of the dementia suffered by my father in law.
How likely would you be to recommend Stokeleigh? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by Ursula H (Friend of Resident) on Wednesday 8 March 2017. Relates to February 2017.
Stokeleigh is like a home. All carers are extremely attentive, kind and caring. Many activities and conversations keep residents physically active and their minds stimulated. I can visit my friend whenever I like and I am always welcomed. Care plans are regularly updated, any worries or concerns are dealt with promptly and administration (finance etc) is efficient too. I like the newsletters too.
How likely would you be to recommend Stokeleigh? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by J S (Son of Resident) on Wednesday 8 March 2017. Relates to February 2017.
My mother is in the home and it is a dementia home. The activities coordinator is fantastic. There are activities every day which includes outside speakers/singers and she ensures the residents are all engaged. The new manager has been a breath of fresh air. The home has been decorated and money is available to spend on activities for the residents. The manager has also made access to the home easier. The staff are friendly and attentive. My mother seems very happy in the home.
How likely would you be to recommend Stokeleigh? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Good
Activities: Excellent
Management: Excellent
Safety / Security: Good
Rooms: Good
Value for Money: Satisfactory
Review submitted from a Postal Card by Penny (Relative of Resident) on Tuesday 7 March 2017. Relates to January 2017.
Staff so friendly and patient also supportive to me as the relative of a resident.
Stokeleigh has made lovely improvements recently making it feel even more like home from home. Mum really enjoys her meals and is complementary of Stokeleigh's meal times.
How likely would you be to recommend Stokeleigh? Extremely Likely
Overall Standard: Good
Facilities: Excellent
Care / Support: Good
Cleanliness: Satisfactory
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Good
Rooms: Good
Value for Money: Satisfactory
Review submitted from a Website Submission by Susan B (Daughter of Resident) on Tuesday 7 February 2017. Relates to December 2016.
My mother was unwell during December and the care that she received from all the staff was exemplary. She was encouraged to get out of bed to help her chest and there was a constant flow of cups of tea to keep her fluid levels up. She has recovered and is now up and about and joining in the excellent range of activities provided. My mother has been a resident for many years and can be quite challenging. She is always well cared for and treated with dignity and respect. We consider ourselves very lucky to have found such a caring environment for her.
How likely would you be to recommend Stokeleigh? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Satisfactory
Value for Money: Good
Review submitted from a Postal Card by Glenda L (Friend of Resident) on Tuesday 19 April 2016. Relates to March 2016.
I visit my old friend frequently, usually once a week. Her eldest son is a friend mine. I am most impressed with this care home where my friend is happy. When I visit there are several members of staff around. One in particular is always conducting quizzes, scrabble etc. There is frequent entertainment from outside people. My church visits twice monthly once for singing and once for Holy Communion. This is a well run, clean and happy home.
How likely would you be to recommend Stokeleigh? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by Angela L (Husband of Resident) on Wednesday 13 April 2016. Relates to April 2016.
All I can say is I am happy with my husbands treatment at the home and he seems happy to be there.
How likely would you be to recommend Stokeleigh? Likely
Overall Standard: Good
Facilities: Satisfactory
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Satisfactory
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
Review submitted from a Postal Card by Marilyn B (Daughter-in-law of Resident) on Wednesday 3 February 2016. Relates to January 2016.
Excellent caring environment. My mother in law had a difficult, unsettled period when first going there. The staff made changes and suggestions to enable her to settle. The staff are well trained with an excellent manager. All are always pleasant and well informed. They seem to go the 'extra mile'. I would recommend Stokeleigh to anyone looking for a caring, well run residential environment. They are particularly knowledgeable and experienced in dementia care. They treat residents as individuals and utmost kindness. Also the home is a fantastic building in a great location.
How likely would you be to recommend Stokeleigh? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Satisfactory
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Good
Review submitted from a Postal Card by A W (Daughter of Resident) on Tuesday 2 February 2016. Relates to January 2016.
Stokeleigh has lost a number of staff earlier in the year which led to a general degradation of both cleanliness and care particularly at weekend. Has improved recently but available staff to carry out showering and ensuring cleanliness of residents continues to be a challenge. Biggest issue is gaining access visitors are kept waiting at the front door for unacceptable period.
How likely would you be to recommend Stokeleigh? Likely
Overall Standard: Good
Facilities: Satisfactory
Care / Support: Good
Cleanliness: Satisfactory
Treated with Dignity: Good
Food & Drink: Satisfactory
Staff: Good
Activities: Satisfactory
Management: Satisfactory
Safety / Security: Good
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by V S-L (Daughter of Resident) on Tuesday 26 January 2016. Relates to January 2016.
A few problems when settling in - was moved and is now happier.
How likely would you be to recommend Stokeleigh? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Excellent
Rooms: Good
Value for Money: Satisfactory
Review submitted from a Postal Card by Adrian W (Son of Resident) on Thursday 10 December 2015. Relates to November 2015.
I have found the care home to be caring and considerate in looking after my mother. My mother always appears content and well fed. The staff are always helpful and friendly.
How likely would you be to recommend Stokeleigh? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
April 2017
March 2017
February 2016
September 2013
Job Title: Home Manager
Joined: 2007
Description:
Alex was promoted from Senior Carer to Deputy Manager at Stokeleigh in April 2011 and then to Home Manager in 2016.
Alex joined the team at Stokeleigh in January 2007 and has enjoyed a varied background in care, including experience of working with disabled children and older people. Alex has worked hard to gain a number of relevant qualifications including, her NVQ Level 3 in Health & Social Care and her Diploma Level 5 in Leadership.
Job Title: Deputy Manager
Joined: 2016
Description:
Deputy of Stokeleigh
