Stokeleigh, Bristol, Bristol
Stokeleigh, Bristol, Bristol
Stokeleigh, Bristol, Bristol

Stokeleigh provides residential care in the peaceful suburb of Stoke Bishop, where residents are cared for by a fully-trained, compassionate team of care staff who are committed to providing high quality residential and dementia care.

Staff deliver their dementia care services conscientiously and considerately. Day care is also available, providing local older people with a chance to socialise, while family carers can take a break, safe in the knowledge that their loved ones are being supported in a positive and engaging environment.

Set in an extended and refurbished Victorian townhouse, Stokeleigh combines traditional style with practicality. There are a number of communal areas, including warm and homely living spaces where residents can relax and socialise in a comfortable environment.

Stokeleigh is a family home created with three underlying values at its core: care, comfort and companionship.

Group: Hartford Care Ltd

Person in charge: Alex Mazur-Kruszynska (Home Manager)

Local Authority / Social Services: Bristol City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 30

Rooms with ensuite WC: 30

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Family and Friends welcome to visit at any time of the day that is appropriate for their loved ones. At Stokeleigh we encourage the whole family to really make themselves at home and enjoy special time with our residents.

Parking:

There is plenty of on-site Parking

Latest Care Quality Commission* Report on Stokeleigh: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Stokeleigh has a Review Score of 9.4 (9.434)

The Review Score of 9.4 (maximum of 10) for Stokeleigh is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Stokeleigh in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.434 for Stokeleigh is calculated as follows: ( (106 Excellents x 5) + (92 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 212 Ratings = 4.434

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Stokeleigh is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 12 Reviews ÷ 6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Stokeleigh?

  • Extremely LIKELY
    11
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Stokeleigh

  • Daughter of Resident/Service User
    6
  • Friend of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • more

On our visit from Canada, we visited and took mum out daily for trips.
Staff were always pleasant and co-operative and had her ready by requested times.
All this was our first impression but we were only involved for one week and what we saw and heard satisfied is. Mum is still in the process of settling in and with this standard of care, we hope she will settle.

How likely would you be to recommend Stokeleigh? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

I think it is a welcoming care home. My friend seems as content as can be there. The staff are thoughtful and patient.

How likely would you be to recommend Stokeleigh? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Friendly, clean, caring staff. Activities very good. My husband is very settled there. Easy for us to get to.

How likely would you be to recommend Stokeleigh? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been at Stokeleigh for a few years now. The staff are amazing I feel assured that she is looked after very well. Very friendly with lots of fun activities. Big thumbs up.

How likely would you be to recommend Stokeleigh? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The home is friendly and carers are excellent. I have enjoyed every moment and the food is delicious.

How likely would you be to recommend Stokeleigh? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Stokeleigh is a very welcoming residential home. The carers are wonderful, kind and gentle with my mum, I cannot praise the staff enough for looking after her over the last 3 years.

The management has improved with a new manager and deputy manager, who have really improved things over the past few months.

How likely would you be to recommend Stokeleigh? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is excellent, I am very well looked after. I couldn't have any better attention and care, I get everything that is needed and I know if I needed more I would get it.

How likely would you be to recommend Stokeleigh? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very happy home - like a family house - staff are all delightful and treat residents with respect and kindness. My father in law has recently deteriorated with dementia but he is still treated like a human being and with respect at all times. New management has improved the home with more activities and there is now a 'buzz' about the place. As good as it can be, in view of the dementia suffered by my father in law.

How likely would you be to recommend Stokeleigh? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Stokeleigh is like a home. All carers are extremely attentive, kind and caring. Many activities and conversations keep residents physically active and their minds stimulated. I can visit my friend whenever I like and I am always welcomed. Care plans are regularly updated, any worries or concerns are dealt with promptly and administration (finance etc) is efficient too. I like the newsletters too.

How likely would you be to recommend Stokeleigh? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother is in the home and it is a dementia home. The activities coordinator is fantastic. There are activities every day which includes outside speakers/singers and she ensures the residents are all engaged. The new manager has been a breath of fresh air. The home has been decorated and money is available to spend on activities for the residents. The manager has also made access to the home easier. The staff are friendly and attentive. My mother seems very happy in the home.

How likely would you be to recommend Stokeleigh? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Staff so friendly and patient also supportive to me as the relative of a resident.
Stokeleigh has made lovely improvements recently making it feel even more like home from home. Mum really enjoys her meals and is complementary of Stokeleigh's meal times.

How likely would you be to recommend Stokeleigh? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother was unwell during December and the care that she received from all the staff was exemplary. She was encouraged to get out of bed to help her chest and there was a constant flow of cups of tea to keep her fluid levels up. She has recovered and is now up and about and joining in the excellent range of activities provided. My mother has been a resident for many years and can be quite challenging. She is always well cared for and treated with dignity and respect. We consider ourselves very lucky to have found such a caring environment for her.

How likely would you be to recommend Stokeleigh? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

I visit my old friend frequently, usually once a week. Her eldest son is a friend mine. I am most impressed with this care home where my friend is happy. When I visit there are several members of staff around. One in particular is always conducting quizzes, scrabble etc. There is frequent entertainment from outside people. My church visits twice monthly once for singing and once for Holy Communion. This is a well run, clean and happy home.

How likely would you be to recommend Stokeleigh? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

All I can say is I am happy with my husbands treatment at the home and he seems happy to be there.

How likely would you be to recommend Stokeleigh? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Excellent caring environment. My mother in law had a difficult, unsettled period when first going there. The staff made changes and suggestions to enable her to settle. The staff are well trained with an excellent manager. All are always pleasant and well informed. They seem to go the 'extra mile'. I would recommend Stokeleigh to anyone looking for a caring, well run residential environment. They are particularly knowledgeable and experienced in dementia care. They treat residents as individuals and utmost kindness. Also the home is a fantastic building in a great location.

How likely would you be to recommend Stokeleigh? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Stokeleigh has lost a number of staff earlier in the year which led to a general degradation of both cleanliness and care particularly at weekend. Has improved recently but available staff to carry out showering and ensuring cleanliness of residents continues to be a challenge. Biggest issue is gaining access visitors are kept waiting at the front door for unacceptable period.

How likely would you be to recommend Stokeleigh? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

A few problems when settling in - was moved and is now happier.

How likely would you be to recommend Stokeleigh? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

I have found the care home to be caring and considerate in looking after my mother. My mother always appears content and well fed. The staff are always helpful and friendly.

How likely would you be to recommend Stokeleigh? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submit a Review for Stokeleigh

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

March 2017

Skills for Care Accolades

Recipient: Hartford Care Ltd

Date: Wednesday 01 Mar 2017

more details

February 2016

September 2013

Job Vacancies

Staff Profiles

Alex

Alex Mazur-Kruszynska

Job Title: Home Manager

Joined: 2007

Description:

Alex was promoted to the Home Manager position in 2016, having worked in the home as Deputy Manager for 5 years and in a variety of other roles at Stokeleigh since 2007.

Alex has enjoyed a varied background in care, including experience of working with disabled children and older people. Alex has worked hard to gain a number of relevant qualifications including, her NVQ Level 3 in Health & Social Care and her Diploma Level 5 in Leadership.

Andrew

Andrew Pow

Job Title: Deputy Manager

Joined: 2016

Description:

Andrew joined Stokeleigh as the Deputy Manager in 2016, bringing with him 4 years Deputy experience and a wealth of skills and knowledge from the care sector.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Stokeleigh