Petersfield

Church Road South, Portishead, Bristol BS20 6PU

Petersfield Care Home, in Portishead, provides both residential and respite care and is a spacious and comfortable facility with a homely feel and attractive garden surroundings.

Residents are supported in pursuing an independent lifestyle, including any entertainments and personal interests that matter to them, while always having a team of skilled carers one call away.

Group: Shaw Healthcare

Person in charge: Linda Rees (Home Manager)

Local Authority / Social Services: North Somerset District Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Visual Impairment

Admission Information: Ages from 18 to 99.

Single Rooms: 36

Rooms with ensuite WC: 0

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Petersfield: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Petersfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Petersfield in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.662 for Petersfield is calculated as follows: ( (48 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 71 Ratings = 4.662

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.833 Points relating to the number of positive Reviews for Petersfield is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 6 Reviews ÷ 7.2 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Petersfield has a Review Score of 9.5 (9.495) from 6 Reviews


Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Petersfield?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Petersfield

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    2
  • Niece of Resident/Service User
    1

Residents are encouraged to develop skills which are useful to integrate them back into the community should they wish to return. Never a dull moment with very lovely activities such as wheelchair aerobics, bingo and 2 lounges both equipped with TV's. Outside entertainment on most Wednesday afternoons. All in all a very positive holistic approach.

How likely would you be to recommend Petersfield? Extremely Likely

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Average Rating:   4.8 out of 5

I cannot fault this place at all. The staff are so very kind and thoughtful. The food is excellent. I have had so many good days since I have moved here.

How likely would you be to recommend Petersfield? Extremely Likely

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Average Rating:   5 out of 5

We cannot praise the staff highly enough since mum has been in Petersfield. They always have mum's well-being first. They work so hard to include them in the day to day activities.

Sometimes we only hear about the horror stories, but we never hear the good things the staff at most care homes do in their day to day job. We have the highest regard for all member of staff at Petersfield, for the way they have looked after our mum. Many thanks to all of them.

How likely would you be to recommend Petersfield? Extremely Likely

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Average Rating:   4.8 out of 5

I am happy that my 97-year-old aunt is cared for with love and dignity. The home is always clean and fresh. She has been there for a few years and we have never encountered any problems.

How likely would you be to recommend Petersfield? Extremely Likely

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Average Rating:   5 out of 5

The staff at this home are excellent and only on one occasion in three years have I had cause for concern. The building is serviced by only one lift and when a breakdown occurs the staff have to resort to manual handling. Another lift would be a benefit.

How likely would you be to recommend Petersfield? Extremely Likely

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Average Rating:   4.4 out of 5

Very caring, homely feel about the care home. Staff really take care and interest in their residents.

How likely would you be to recommend Petersfield? Extremely Likely

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Average Rating:   4 out of 5

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