Somerset House, Bristol, North Somerset
Somerset House, Bristol, North Somerset
Somerset House, Bristol, North Somerset

Somerset House is a Grade II listed Georgian Farm House set in pretty walled gardens.

The aim is to enable older people to lead complete and fulfilling lives, by assisting with everyday challenges whilst giving as much independence as possible and maintaining dignity in old age. Everything is done towards developing the very best support and environment for residents

As a small care home, Somerset House is able to retain its intimate homely feel with cosy lounges, and attentive staff who are really able to deal with the needs of individual residents.

The home has a Garden Room and some luxury en-suite bedrooms. The Garden Room overlooks the home's courtyard garden, raised beds, water feature and pond and seating areas.

The home was rated Good by the CQC in July 2016 and received a five-star food hygiene rating in September 2016.

Owner: Kingfisher Healthcare Ltd

Person in charge: Julie D Jones (Manager)

Local Authority / Social Services: North Somerset District Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Hearing Impairment & Deafness • Speech Impairment • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 26

Rooms with ensuite WC: 15

Weekly Charges Guide: Personal Care Single £530 – £700 (These prices are only a guideline, please contact Somerset House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Somerset House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.5 Somerset House has a Review Score of 8.5 (8.494)

The Review Score of 8.5 (maximum of 10) for Somerset House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Somerset House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.417 for Somerset House is calculated as follows: ( (16 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.417

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.077 Points relating to the number of positive Reviews for Somerset House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 3 Reviews ÷ 5.2 Target = 0.577

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Somerset House?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Somerset House

  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Resident / Service User
    1

I moved here in October 2015. Since then, I have settled in and have no complaints. the home is clean and warm. Food is good.
Most afternoons (and some mornings) there are various activities to cater for all the interests.
Staff are on hand and respect your privacy. There have been recent building improvements (new rooms and bedrooms) and other rooms being improved (decorating) on an ongoing basis.
Due to numbers of residents, it provides a more homely feel.

How likely would you be to recommend Somerset House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

See below tick boxes all excellent. However, improvements could be:
Food - More choice and more fresh produce.
Safety - All very safe, just a point to watch anything that could cause someone to fall over i.e frames left by other residents to be put away.

How likely would you be to recommend Somerset House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I went into Somerset House after a week in hospital. The members of staff were very kind and considerate. The house was warm, I had a very comfortable en-suite room and the meals are excellent. I enjoyed The Flexisize seated exercises in the mornings and the activities in the afternoon, craft, music, games etc. I felt a lot of thought had been put into providing variety. I also appreciated the communion service on a Wednesday afternoon. Entertainment and party were provided on several evenings around Christmas time. Visitors were always welcome, including dogs and everyone was allowed to do their own thing within reason. I would be more than happy to go in again if the situation arose in the future, and would recommend it to anyone needing one.

How likely would you be to recommend Somerset House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Submit a Review for Somerset House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Somerset House

Job Vacancies

Staff Profiles

No image found

Julie Jones

Job Title: Manager

Joined: 1988

Description:

Julie has been working at Somerset house for 25 years and has been manager for 15. During that time she has achieved, in addition to a range of other qualifications, an HND in social care and an NVQ level 4 diploma in Care and Home Management.
Over the years, as the number of residents has increased and the care regulations have evolved, Julie has always been focused on ensuring the quality of everyday life for the residents is the top priority for all staff at the home.

No image found

Giles Livingstone

Job Title: Owner

Joined: 2011

Description:

Giles has owned Somerset House since May 2011. A chartered surveyor by profession, he has been working with care businesses for many years and has owned and run several other small care homes in the past. Like Julie, the manager, Giles believes that the secret to running a successful care home is to ensure that the well-being of the people who make it their home is always a priority.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Somerset House