Headlands offer care for clients requiring residential and low level dementia support.
There is an intimate feel to the home and residents at Headlands have the freedom to do what they want to do, when they want to do it. In a safe and supported environment.
Headlands is a delightful place to live, work, and visit. Set over looking the beautiful Carbis Bay beaches, the home boasts beautiful grounds and a friendly residential environment.
With a vast array of activities available, the residents embrace a holiday feel all year round.
Group: Cornwall Care Ltd
Person in charge: Linda Delbridge (Manager)
Local Authority / Social Services: Cornwall Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 34 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 30
Shared Rooms: 2
Rooms with ensuite WC: 8
Fees information:All our fees are tailored dependant on the resident’s needs, which are provided through a free assessment and can be discussed on a person by person basis. We understand everyone is unique and we feel this person centred approach reflects this.
Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Visiting:
Provide care 24 hours a day - 7 days a week and if you would like to visit a family member outside of normal hours, this can be arranged with the homes manager, Headlands do not restrict visits to certain hours of the day, want this to be their home.
Latest Care Quality Commission* Report on Headlands: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.6 (maximum of 10) for Headlands is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Headlands in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.636 for Headlands is calculated as follows: ( (85 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 129 Ratings = 4.636
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.941 Points relating to the number of positive Reviews for Headlands is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 3 Reviews ÷ 6.8 Target = 0.441
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Headlands has a Review Score of 8.6 (8.577) from 11 Reviews
Review submitted from a Postal Card by P S (Wife of Resident) on Friday 19 January 2018. Relates to June 2017.
The care given to my husband is of the highest standard.
Management - very helpful and approachable, always act swiftly when a problem arises.
Food- excellent and varied daily.
Carers - really caring and hardworking.
Cleanliness - Everyone is of the highest standard (no smell of urine on any of my visits).
How likely would you be to recommend Headlands? Extremely Likely
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Review submitted from a Website Submission by Jane Bianca (Daughter of Resident) on Wednesday 29 November 2017. Relates to November 2017.
I marvel at the consistent, exceptional care that my mother receives. The leadership is terrific and sets the tone of the healthy culture of Headlands which is extraordinary. Each staff person genuinely cares about the well being of each resident and I have watched them patiently cater to the character and personality in a loving, sincere and patient manner. We appreciate the thought, planning and energy that you put into your work every day.
I go all over the world and do not think I could find a better environment and home anywhere. We feel so incredibly fortunate.
Thank you so much. You have exceeded all our expectations and most important my mothers.
How likely would you be to recommend Headlands? Extremely Likely
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Review submitted from a Postal Card by Colin H (Husband of Resident) on Tuesday 31 October 2017. Relates to September 2017.
If I ever need a residential home this one will be near the top of the list.
How likely would you be to recommend Headlands? Extremely Likely
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Review submitted from a Website Submission by Jacqui T (Daughter of Resident) on Thursday 11 May 2017. Relates to May 2017.
I have nothing but praise for the staff at Headlands who go out of their way to care for my Mum, who at times can be difficult! They have so much patience and understanding of their resident's needs and I feel fully confident in the care that Mum receives. Thank you to all the staff!!!!!!
How likely would you be to recommend Headlands? Extremely Likely
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Review submitted from a Postal Card by Sally H (Daughter of Resident) on Friday 31 March 2017. Relates to March 2017.
Prompt home visit and assessment of respite care needs. Tactful and cheerful contact, mindful of health conditions and Alzheimer's vagaries. Always careful to respect resident and his wishes, while providing care in cleanliness, nutrition, well-being and stimulus. Lovely staff and surroundings.
How likely would you be to recommend Headlands? Extremely Likely
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Review submitted from a Postal Card by Jackie G (Daughter of Resident) on Friday 3 March 2017. Relates to January 2017.
I am very pleased with the standard of care that my mother is receiving at this care home she is very happy and well looked after I would recommend this home 100%.
How likely would you be to recommend Headlands? Extremely Likely
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Review submitted from a Postal Card by Carole W (Daughter of Resident) on Thursday 2 March 2017. Relates to January 2017.
I have always found the staff very friendly and accommodating.
Mum seems to be well cared for and staff will respond to queries in a professional manner.
How likely would you be to recommend Headlands? Extremely Likely
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Review submitted from a Postal Card by Patricia A (Daughter of Resident) on Thursday 21 July 2016. Relates to June 2016.
We have found only the utmost kindness and care for the residents by all the staff. They spent active time speaking to the residents, even those who rarely respond. They work hard at making life fun - if you can call it that - and are always there when needed. I was initially impressed (still am) by the good natured team-work of the carers. They support each other in their care work and are always patient. The home is very clean, bright and tastefully decorated and furnished. Even in winter the lights were kept on so that there was a lovely bright atmosphere. There are plenty of windows, and in our direction is St. Ives Bay and the Lighthouse on its island. I praise Headlands to all my friends. My father, who was determined never to live in a home settled immediately and is very happy in the busy, friendly atmosphere.
How likely would you be to recommend Headlands? Extremely Likely
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Review submitted from a Postal Card by Suzanne T (Daughter of Resident) on Monday 18 July 2016. Relates to June 2016.
Fantastic staff, nothing is too much trouble. Location is wonderful for older residents and I feel the view my father has is helping his recovery process. Very clean and welcoming. The staff are able chat to residents which is a big part of being in a residents home.
How likely would you be to recommend Headlands? Extremely Likely
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Review submitted from a Postal Card by J W (Niece of Resident) on Wednesday 27 January 2016. Relates to January 2016.
The staff have been caring and compassionate and very kind to my aunt. I think they made her feel part of a family and also made her feel quite special and important. She could not have had better treatment especially in her final days. They were also very kind and caring to us her relatives. We are so thankful that we chose Headlands for her.
How likely would you be to recommend Headlands? Extremely Likely
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Review submitted from a Postal Card by Teresa H (Friend of Resident) on Monday 23 November 2015. Relates to November 2015.
A wonderful home more like a four star hotel. Made to feel very welcome by all the staff the care given is of a very high standard. Also the food is excellent. Very clean and tidy well run home.
How likely would you be to recommend Headlands? Extremely Likely
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April 2017
February 2016
Job Title: Manager
Joined: 2001
Description:
I have worked for Cornwall Care for 16 years.
In 2010 I achieved a level 5 Diploma in management.
I also have 3 years experience of managing one of the companies nursing homes.
Over the 16 years, I have probably experienced and tackled all of the different job roles In the home.
To "make a difference" to somebodies day or to somebodies life is the reason that keeps me coming back day after day.