Highermead Care Home is located close to the old market town of Camelford, Cornwall, surrounding by trees and fields, just a short distance for the local town.

Care staff aim that residents are provided with the best care and and are comfortable in their surroundings.

Highermead Care Home is managed and owned by Ark Care Services and has a high staff to resident ratio and staff specialise in providing all service users and residents with high-quality care.

Residents are supported to make themselves feel 'at home' and are invited to bring in small items of furniture and ornaments to decorate their rooms.

The home has two lounge areas, a dining room and a small visitors lounge, the kitchen and laundry are located on the ground floor, while other floors are serviced by a lift.

Meals are freshly prepared on site and special needs and requirements can be catered for.

Residents have access to library books, magazines and newspapers, and they are are encouraged to participate in hobbies and recreational activities.

Group: Ark Care Services Ltd

Person in charge: Vicki Sawford (Manager)

Local Authority / Social Services: Cornwall Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 22 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 20

Shared Rooms: 1

Rooms with ensuite WC: 6

Weekly Charges Guide: Personal Care Single £600 – £800 (These prices are only a guideline, please contact Highermead Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Highermead Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.3 Highermead Care Home has a Review Score of 8.3 (8.305)

The Review Score of 8.3 (maximum of 10) for Highermead Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Highermead Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.6 for Highermead Care Home is calculated as follows: ( (48 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 70 Ratings = 4.6

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.705 Points relating to the number of positive Reviews for Highermead Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 2 Reviews ÷ 4.4 Target = 0.455

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Highermead Care Home?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Highermead Care Home

  • Daughter of Resident/Service User
    3
  • Niece of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Wife of Resident/Service User
    1

In the five and a half years of my husbands care the excellence of Highermead Care Home has been constantly evident with the excellent staff and continuing team who gave so much in patience, compassion. The warmth of the welcome to me on my visits was very comforting. I am angry that the assessors saw it fit to deliver such a negative report last year.
Thank you all.

How likely would you be to recommend Highermead Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The atmosphere of care and warmth at the home is excellent. Mother fairly runs to the door when I take her home after going out and her face brightens if she is asked if she is happy there. The staff are lovely; they are always smiling, welcoming and on the alert for the residents' needs.
Highermead is not particularly smart: some carpets are stained, but the attitude of the staff members makes it special. When looking for a care home, we visited many in the area and saw some which were very smart - yet the residents did not seem as comfortable as they do at Highermead. In some, residents were either encouraged or preferred to keep to their rooms. There was no socialising in common lounges.
At Highermead, the residents are always in the two large lounges, usually watching TV with a cuppa at their elbows; one does not have the impression that they would stay in their rooms unless actually resting.
My mother's room is extremely large with a double aspect view, and she is happy there.

How likely would you be to recommend Highermead Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A warm and welcoming environment for both residents and visitors. Great emphasis was placed on preserving the dignity of residents and looking after their safety and health. Clearly well managed, Highermead Care Home gave me absolute confidence that, in my absence, my mother would be safeguarded and receive genuine kindness and care. Over the 3 1/2 years of my mother's residency her health and strength deteriorated significantly and for the last few months of her life, the level of intensive care that she received could not have been bettered in any nursing facility. As a family, we are so grateful for the affectionate level of care that my mother received and for the genuine support that the management and staff gave us as we witnessed her decline. My recommendation is unqualified.

How likely would you be to recommend Highermead Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am very happy with the care of my brother. The staff are great with wonderful compassion and a great sense of humour, not to mention patience! The two lounges are in need of some TLC e.g. carpets and chairs. I feel there could be more activities and encouraging the residents to mix more.

How likely would you be to recommend Highermead Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found the care home to be friendly and homely with all the medical needs attended to well. I like the fact that we could visit when we wanted - no fixed times. It might have been nice to have more activities/entertainment or some trips out.

How likely would you be to recommend Highermead Care Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been at Highermead Care Home over 3 years and has enjoyed great care and individual attention. The manager even went to the trouble of getting special bras for her. I have found all the staff to be caring and although my mum can no longer communicate they always try their best to understand her needs. If I had one criticism it would be there is no secure outdoor space e.g. a garden for the residents to enjoy.

How likely would you be to recommend Highermead Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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