Mountford caters for clients that require nursing and dementia care.
Specialising in end of life care, Mountford's exceptional nursing care provides a safe, secure and family oriented environment.
With lots of activities offered, beautiful gardens and open areas, the home is a hub for families and loved ones to come together and make the most of their time together.
With a 24 hr clinical nurse available 7 days a week.
Group: Cornwall Care Ltd
Person in charge: Alison Rowe (Manager)
Local Authority / Social Services: Cornwall Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 38 Service Users
Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Cancer Care • Head/Brain Injury • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Parkinson's Disease • Stroke
Admission Information: Ages 55+.
Single Rooms: 38
Rooms with ensuite WC: 5
Fees information:All our fees are tailored dependant on the resident’s needs, which are provided through a free assessment and can be discussed on a person by person basis. We understand everyone is unique and we feel this person centred approach reflects this.
Facilities & Services: Palliative Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Visiting:
Provide care 24 hours a day - 7 days a week and if you would like to visit a family member outside of normal hours, this can be arranged with the homes manager, restricted visits to certain hours of the day, want this to be their home.
Latest Care Quality Commission* Report on Mountford: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Mountford is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Mountford in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.61 for Mountford is calculated as follows: ( (202 Excellents x 5) + (101 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 313 Ratings = 4.61
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Mountford is based on 12 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 12 Reviews ÷ 7.6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Mountford has a Review Score of 9.6 (9.610) from 27 Reviews
Review submitted from a Website Submission by Rachelle B (Daughter of Resident) on Sunday 13 May 2018. Relates to April 2018.
My dad spent only a few weeks at Mountford House but I am so grateful to all the staff there for their unfailing friendliness, honesty and kindness. They made what could have been an awful experience, so much easier to deal with and supported him in seeing friends and making plans when I wasn't there to do so. He wasn't always an easy man to deal with but they saw what was best in him. They should be very proud of the work they do.
How likely would you be to recommend Mountford? Extremely Likely
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Review submitted from a Postal Card by Chris G (Son of Resident) on Tuesday 20 March 2018. Relates to February 2018.
My father has settled into Mountford very well - in fact, I've not seen him so relaxed for a while, which is a sure sign he's being looked after extremely well. He actually said 'I couldn't be in a better place' and 'the food is good' - high praise from a chap who's not shy in being critical! The staff and manager seem very helpful and caring and the home itself, calm and relaxed.
How likely would you be to recommend Mountford? Extremely Likely
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Review submitted from a Postal Card by Valerie T (Resident) on Thursday 8 March 2018. Relates to December 2017.
The staff at the home are its strength. My second room that the staff moved me to was lovely, sunny and couldn't be more comfortable.
How likely would you be to recommend Mountford? Extremely Likely
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Review submitted from a Postal Card by Elizabeth A (Friend of Resident) on Tuesday 30 January 2018. Relates to January 2018.
As a visitor, I am always welcomed by a friendly face and often escorted to find my friend and offered tea or coffee. My friend, although confined to a bed or wheelchair, is always fresh and carefully dressed and from what I see, is treated with dignity. Unfortunately, she is not sufficiently mobile to take part in the physical group sessions, but I know she benefits from her personal physiotherapy. The staff are always patient and kind and I have enjoyed staff/client banter. I would certainly recommend Mountford House to a friend or relative needing care and support.
How likely would you be to recommend Mountford? Extremely Likely
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Review submitted from a Postal Card by Karen T (Wife of Resident) on Monday 29 January 2018. Relates to January 2018.
Wonderful, caring staff. I would recommend Mountford to anyone. Was made to feel welcome day and night. Such compassionate people.
How likely would you be to recommend Mountford? Extremely Likely
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Review submitted from a Postal Card by A P (Son of Resident) on Wednesday 24 January 2018. Relates to October 2017.
On first arriving at the care home the staff were very welcoming and friendly. The building was very clean and tidy and the environment had a calming and secure feeling. Dad was very well cared for and nothing was too much trouble. The same feelings applied on family visits. At a very difficult time for all concerned we all felt that Mountford created a positive outlook from staff and all concerned.
How likely would you be to recommend Mountford? Likely
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Review submitted from a Website Submission by Fiona C (Daughter of Resident) on Monday 22 January 2018. Relates to December 2017.
Our whole experience of Mountford Care Home from start to finish was incredible. The support and care the team offer is amazing. This was my first experience of care homes and having someone very close to me die, and I believe that having been at Mountford, albeit for only ten days, was the best end of life experience we could have hoped for. The whole team were caring, sensitive, genuine and professional at all times. My dad settled in immediately and felt safe, warm and cared for which ultimately is what you are desperately hoping for when you are trying to source end of life care for your loved one. The team also gave us the confidence to trust them completely to manage end of life pain which was my dad’s main concern. Family members are welcome 24 hours a day and the whole team make you feel like part of a family as soon as you walk through the door. Thank you to everyone at Mountford. You will all be forever in my heart.
How likely would you be to recommend Mountford? Extremely Likely
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Review submitted from a Postal Card by F B (Son of Resident) on Thursday 4 January 2018. Relates to December 2017.
Mum moved into Mountford after suffering a stroke.
All the staff are caring and sensitive to her needs and to my anxiety to her being in a new environment.
Her room is clean and tidy with adequate areas to display some of her own bits and pieces.
To date, mum is always looking clean and tidy and on my visits, she usually has a smile on her face.
If you are considering a home for your loved one Mountford is a caring, warm, friendly home from home residence.
How likely would you be to recommend Mountford? Extremely Likely
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Review submitted from a Postal Card by Robert A (Son of Resident) on Wednesday 25 October 2017. Relates to September 2017.
I think the best way to describe Mountford care home is that the care and kindness all the staff showed my mother and excellent medical care from both in-house and local GPs, put my mind at rest that she was safe and cared for and that she was in the best place for this time in her life. I will always be grateful to them.
How likely would you be to recommend Mountford? Extremely Likely
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Review submitted from a Postal Card by Joy R (Wife of Resident) on Thursday 7 September 2017. Relates to August 2017.
My husband has received endless care and attention since being welcomed at Mountford in May 2015. The staff are marvellous, really loving and caring to all residents and to the visitors. A big thank you to one and all at Mountford.
How likely would you be to recommend Mountford? Extremely Likely
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Review submitted from a Postal Card by S M (Daughter of Resident) on Thursday 7 September 2017. Relates to August 2017.
Throughout the time my mother has resided at Mountford (approximately 3 and a half years) the staff have always been kind, helpful, very professional and caring. Although the buildings are aging and facilities limited, the staff are always trying to create something new and different for the benefit of all residents (eg creation of the garden and new access for residents used).
How likely would you be to recommend Mountford? Extremely Likely
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Review submitted from a Postal Card by Sylvia C (Daughter of Resident) on Wednesday 21 June 2017. Relates to June 2017.
My Mum moved from hospital to Mountford following a fall and other health issues. She has a large bright room with a lovely view of the houses (if she had sight enough to see it). The staff are kind, considerate and caring in every aspect of her care. There are activities available to join in if desired but no pressure either way. Mum has gained some of the weight she lost and is now a healthy weight - there are plenty of choice of meals, snacks etc. and special dietary needs are catered for. The house is clean, warm and airy and all the residents are well looked after.
How likely would you be to recommend Mountford? Extremely Likely
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Review submitted from a Postal Card by A S (Daughter of Resident) on Wednesday 10 May 2017. Relates to April 2017.
My mother, who has Alzheimer's Disease, became a resident at Mountford nearly 10 years ago when she was no longer safe to stay in her own home. Throughout the time she has lived there, she has received outstanding care and kindness from the staff.
She is now receiving end of life care and her changing health needs are quickly identified and managed with professionalism, respect and truly loving care for her as an individual.
Family are always welcome and are kept fully informed and involved in her care and condition.
I will always feel profoundly grateful to the wonderful staff at Mountford for providing such great care for my mother in the last years of her life.
How likely would you be to recommend Mountford? Extremely Likely
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Review submitted from a Postal Card by S G (Wife of Resident) on Monday 8 May 2017. Relates to April 2017.
Although my husband has only been in the home a short time, the staff have showed such loving care and support to both my husband and myself. Considering the complex problems, there is a happy, relaxed and contented atmosphere, and the staff are very approachable. The home itself is very light and clean.
How likely would you be to recommend Mountford? Extremely Likely
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Review submitted from a Postal Card by P L (Sister of Resident) on Wednesday 26 April 2017. Relates to April 2017.
I have had some years association with Mountford House and have always found it clean and cheerful. The staff are very efficient and caring.
I hope it will still be operating if and when my time comes to need a care home in Turo.
How likely would you be to recommend Mountford? Extremely Likely
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Review submitted from a Postal Card by Ann W (Wife of Resident) on Monday 24 April 2017. Relates to April 2017.
I cannot speak too highly of the care given at Mountford House. The general atmosphere is very friendly. The atmosphere is warm and welcoming. My husband has Parkinson's disease and is quite helpless. He is kept immaculately - always clean clothes and bedding. The food is particularly good. The rooms all look out onto a garden and I like the general design of the purpose built home. I love the affection the staff show to the residents - lots of gentle physical contact. The attention to detail on special occasions - button holes on Mother's day and birthday cake.
How likely would you be to recommend Mountford? Extremely Likely
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Review submitted from a Postal Card by David I (Son of Resident) on Monday 24 April 2017. Relates to April 2017.
My mother has never been at Mountford House for over a year.
The standard of her medical and personal care has been very good and she says herself that all the staff are friendly and kind. I have observed them dealing with residents who are difficult to care for and their patience never falters.
How likely would you be to recommend Mountford? Extremely Likely
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Review submitted from a Postal Card by B T (Power of Attorney Solicitor of Resident) on Monday 24 April 2017. Relates to March 2017.
I needed respite care for two weeks for the 91 lady I care for as I needed a major operation. She was extremely well cared for from the initial assessment to the day she came home. Nothing was too much for the staff and they were always cheerful and very respectful of all her wishes. I would have no hesitation in recommending Mountford for short or long term. Mountford excels in what care of the individual in a care home setting is all about.
How likely would you be to recommend Mountford? Extremely Likely
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Review submitted from a Postal Card by Donna P (Daughter of Resident) on Thursday 13 April 2017. Relates to April 2017.
After mum had an 'episode' and was in the hospital for ten days, the staff were fantastically supportive. And very keen to have mum back home. We are updated with the care decision and kept regularly informed and consulted. We are invited to review care plans and medication monthly and feel part of the family at Mountford. The rooms are small, but that doesn't detract from the care received. Mum is well cared for, clean and happy. She is treated as any important individual despite the fact that she is frail and suffers from dementia.
How likely would you be to recommend Mountford? Extremely Likely
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Review submitted from a Postal Card by D S (Son of Resident) on Wednesday 12 April 2017. Relates to April 2017.
In my personal experience, all the staff have always been very attentive to my mother's needs. They have and are dealing with her in a caring and calm manner.
The food has also been of a very good standard.
How likely would you be to recommend Mountford? Extremely Likely
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Review submitted from a Postal Card by K H (Son of Resident) on Friday 31 March 2017. Relates to October 2016.
My dad was a very proud man who's dignity was taken away from him following a stroke. The staff worked above and beyond what is required of them, and he was allowed to live out his final days in a home where not only did they look after his needs, they understand that everyone has different personalities and so they are treated and made to feel special. Thank you.
How likely would you be to recommend Mountford? Extremely Likely
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Review submitted from a Postal Card by Ian R (Nephew of Resident) on Monday 27 March 2017. Relates to February 2017.
All the staff at Mountford looked after my uncle during his nine months stay with a very high standard of care and attention. He and his room were always very clean and he always enjoyed his meals - particularly his breakfasts.
How likely would you be to recommend Mountford? Extremely Likely
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Review submitted from a Postal Card by Nina A (Daughter of Resident) on Tuesday 21 March 2017. Relates to December 2016.
During mum's stay at Mountford, I always found the staff to be friendly and professional. The standard of care given was excellent. Both my brother and I live a long distance away from the nursing home and we were both confident that our mum was being well looked after.
I would like to thank all the staff at Mountford for making the last six months of mum's life safe and comfortable.
How likely would you be to recommend Mountford? Extremely Likely
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Review submitted from a Postal Card by A J (Son of Resident) on Wednesday 13 January 2016. Relates to January 2016.
All staff walk around with a big smile on their faces. Nothing but nothing is too much trouble for them. Food fantastic. Home is very clean, everything is explained, 5 star all round. Can't ask for more. A big thank you.
How likely would you be to recommend Mountford? Extremely Likely
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Review submitted from a Postal Card by D C (Daughter of Resident) on Tuesday 22 December 2015. Relates to December 2015.
Mum was placed at Mountford House after many hospital admissions. From her own home, her previous support had been home care. It was a difficult and emotional decision to place her into residential care. When she arrived she was greeted with warmth and soon settled in well. Mum had grade 2/3 pressure sores when arrived at Mountford. With the high standard of nursing and personal care these have healed. Mum requires hoisting from bed to chair as totally immobile, also full personal care. These needs are always met to the highest standard delivered with genuine care and warmth. Even when under pressure of delivering all residents needs it is done with excellence and dignity.
How likely would you be to recommend Mountford? Extremely Likely
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Review submitted from a Website Submission by Liz E (Daughter of Resident) on Sunday 19 July 2015. Relates to July 2015.
My mother spent the last 6 weeks of her life at Mountford House and I am so grateful that was where she was as she received the best care I could possibly have wished for. The staff were so caring and loving towards her, she was always immaculately clean, as was her bedding and her room. In my opinion the staff could not have done more than they did both for my Mum and for us, her family. I would - and have - recommended them to anyone who asks.
How likely would you be to recommend Mountford? Extremely Likely
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Review submitted from a Website Submission by Harry D (Son of Resident) on Monday 6 July 2015. Relates to July 2015.
I cannot speak too highly of the care and support that staff provided for my mother in the final days of her life. They were sensitive to her individual needs and demonstrated a care and commitment that goes far beyond the tick box compliance that pervades so many welfare services.
Thank you so very much.
How likely would you be to recommend Mountford? Extremely Likely
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April 2017
February 2016
Job Title: Home Manager
Joined: 1997
Description:
I have worked for Cornwallcare for 20 years and enjoyed every minute of it. I am very privileged to have worked alongside some wonderful staff and residents.
Job Title: Senior Nurse
Description:
I knew instantly that I wanted to work here when I came to visit. I love the atmosphere and the attitude of the team and we’re constantly striving to achieve more.
I’m really pleased to be working somewhere that is constantly adapting and evolving.