Mountford, Truro, Cornwall
Mountford, Truro, Cornwall
Mountford, Truro, Cornwall

Mountford caters for clients that require nursing and dementia care. Those who live at Mountford enjoy lively, varied and creative activities. Nothing is too much trouble for the team and by getting to know you, they can make sure that they do the right things, the right way, for you.

Group: Cornwall Care Ltd

Person in charge: Alison Rowe (Manager)

Local Authority / Social Services: Cornwall Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 38

Rooms with ensuite WC: 5

Facilities & Services: Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Mountford: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Mountford has a Review Score of 9.7 (9.657)

The Review Score of 9.7 (maximum of 10) for Mountford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Mountford in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.657 for Mountford is calculated as follows: ( (164 Excellents x 5) + (64 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 236 Ratings = 4.657

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Mountford is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 16 Reviews ÷ 7.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Mountford?

  • Extremely LIKELY
    20
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mountford

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    6
  • Wife of Resident/Service User
    4
  • Nephew of Resident/Service User
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • more

I think the best way to describe Mountford care home is that the care and kindness all the staff showed my mother and excellent medical care from both in-house and local GPs, put my mind at rest that she was safe and cared for and that she was in the best place for this time in her life. I will always be grateful to them.

How likely would you be to recommend Mountford? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

My husband has received endless care and attention since being welcomed at Mountford in May 2015. The staff are marvellous, really loving and caring to all residents and to the visitors. A big thank you to one and all at Mountford.

How likely would you be to recommend Mountford? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Throughout the time my mother has resided at Mountford (approximately 3 and a half years) the staff have always been kind, helpful, very professional and caring. Although the buildings are aging and facilities limited, the staff are always trying to create something new and different for the benefit of all residents (eg creation of the garden and new access for residents used).

How likely would you be to recommend Mountford? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My husband was diagnosed with a grade 4 glioblastoma a few months ago and has been in 3 hospitals since having the operation to remove the tumour. He has been the most settled in the lovely Mountford care home with all the staff very kind and go out of their way to help my husband and myself. Very impressed with the cleanliness and hygiene and my husband loves the homemade food that is served.

How likely would you be to recommend Mountford? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum moved from hospital to Mountford following a fall and other health issues. She has a large bright room with a lovely view of the houses (if she had sight enough to see it). The staff are kind, considerate and caring in every aspect of her care. There are activities available to join in if desired but no pressure either way. Mum has gained some of the weight she lost and is now a healthy weight - there are plenty of choice of meals, snacks etc. and special dietary needs are catered for. The house is clean, warm and airy and all the residents are well looked after.

How likely would you be to recommend Mountford? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother, who has Alzheimer's Disease, became a resident at Mountford nearly 10 years ago when she was no longer safe to stay in her own home. Throughout the time she has lived there, she has received outstanding care and kindness from the staff.
She is now receiving end of life care and her changing health needs are quickly identified and managed with professionalism, respect and truly loving care for her as an individual.
Family are always welcome and are kept fully informed and involved in her care and condition.
I will always feel profoundly grateful to the wonderful staff at Mountford for providing such great care for my mother in the last years of her life.

How likely would you be to recommend Mountford? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Although my husband has only been in the home a short time, the staff have showed such loving care and support to both my husband and myself. Considering the complex problems, there is a happy, relaxed and contented atmosphere, and the staff are very approachable. The home itself is very light and clean.

How likely would you be to recommend Mountford? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have had some years association with Mountford House and have always found it clean and cheerful. The staff are very efficient and caring.
I hope it will still be operating if and when my time comes to need a care home in Turo.

How likely would you be to recommend Mountford? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I cannot speak too highly of the care given at Mountford House. The general atmosphere is very friendly. The atmosphere is warm and welcoming. My husband has Parkinson's disease and is quite helpless. He is kept immaculately - always clean clothes and bedding. The food is particularly good. The rooms all look out onto a garden and I like the general design of the purpose built home. I love the affection the staff show to the residents - lots of gentle physical contact. The attention to detail on special occasions - button holes on Mother's day and birthday cake.

How likely would you be to recommend Mountford? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has never been at Mountford House for over a year.
The standard of her medical and personal care has been very good and she says herself that all the staff are friendly and kind. I have observed them dealing with residents who are difficult to care for and their patience never falters.

How likely would you be to recommend Mountford? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I needed respite care for two weeks for the 91 lady I care for as I needed a major operation. She was extremely well cared for from the initial assessment to the day she came home. Nothing was too much for the staff and they were always cheerful and very respectful of all her wishes. I would have no hesitation in recommending Mountford for short or long term. Mountford excels in what care of the individual in a care home setting is all about.

How likely would you be to recommend Mountford? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

After mum had an 'episode' and was in the hospital for ten days, the staff were fantastically supportive. And very keen to have mum back home. We are updated with the care decision and kept regularly informed and consulted. We are invited to review care plans and medication monthly and feel part of the family at Mountford. The rooms are small, but that doesn't detract from the care received. Mum is well cared for, clean and happy. She is treated as any important individual despite the fact that she is frail and suffers from dementia.

How likely would you be to recommend Mountford? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

In my personal experience, all the staff have always been very attentive to my mother's needs. They have and are dealing with her in a caring and calm manner.
The food has also been of a very good standard.

How likely would you be to recommend Mountford? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My dad was a very proud man who's dignity was taken away from him following a stroke. The staff worked above and beyond what is required of them, and he was allowed to live out his final days in a home where not only did they look after his needs, they understand that everyone has different personalities and so they are treated and made to feel special. Thank you.

How likely would you be to recommend Mountford? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

All the staff at Mountford looked after my uncle during his nine months stay with a very high standard of care and attention. He and his room were always very clean and he always enjoyed his meals - particularly his breakfasts.

How likely would you be to recommend Mountford? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

During mum's stay at Mountford, I always found the staff to be friendly and professional. The standard of care given was excellent. Both my brother and I live a long distance away from the nursing home and we were both confident that our mum was being well looked after.
I would like to thank all the staff at Mountford for making the last six months of mum's life safe and comfortable.

How likely would you be to recommend Mountford? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

All staff walk around with a big smile on their faces. Nothing but nothing is too much trouble for them. Food fantastic. Home is very clean, everything is explained, 5 star all round. Can't ask for more. A big thank you.

How likely would you be to recommend Mountford? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum was placed at Mountford House after many hospital admissions. From her own home, her previous support had been home care. It was a difficult and emotional decision to place her into residential care. When she arrived she was greeted with warmth and soon settled in well. Mum had grade 2/3 pressure sores when arrived at Mountford. With the high standard of nursing and personal care these have healed. Mum requires hoisting from bed to chair as totally immobile, also full personal care. These needs are always met to the highest standard delivered with genuine care and warmth. Even when under pressure of delivering all residents needs it is done with excellence and dignity.

How likely would you be to recommend Mountford? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother spent the last 6 weeks of her life at Mountford House and I am so grateful that was where she was as she received the best care I could possibly have wished for. The staff were so caring and loving towards her, she was always immaculately clean, as was her bedding and her room. In my opinion the staff could not have done more than they did both for my Mum and for us, her family. I would - and have - recommended them to anyone who asks.

How likely would you be to recommend Mountford? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I cannot speak too highly of the care and support that staff provided for my mother in the final days of her life. They were sensitive to her individual needs and demonstrated a care and commitment that goes far beyond the tick box compliance that pervades so many welfare services.

Thank you so very much.

How likely would you be to recommend Mountford? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Annie

Annie Scott

Job Title: Senior Nurse

Description:

I knew instantly that I wanted to work here when I came to visit. I love the atmosphere and the attitude of the team and we’re constantly striving to achieve more.

I’m really pleased to be working somewhere that is constantly adapting and evolving.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Mountford