West Street, Ashburton, Newton Abbot TQ13 7DT
Owner: Bliss Star Ltd T/A St Andrews House
Person in charge: Bernadette Wreford (Registered Manager)
Local Authority / Social Services: Devon County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages from 65 to 100.
Single Rooms: 24
Rooms with ensuite WC: 22
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on St Andrew's House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7 (maximum of 10) for St Andrew's House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.8 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for St Andrew's House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.826 for St Andrew's House is calculated as follows: ( (7 Excellents x 5) + (8 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 23 Ratings = 3.826
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.208 Points relating to the number of positive Reviews for St Andrew's House is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4.8 Target = 0.208
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
St Andrew's House has a Review Score of 7 (7.034) from 2 Reviews
Review submitted from a Website Submission by G B (Daughter of Resident) on Wednesday 4 April 2018. Relates to March 2018.
Although my mother was only a resident here for a very short time, the care she received was excellent. The management and staff made every effort to understand her needs and they were professional, friendly and approachable at all times. When my mother needed end of life care, the home worked really well with the community nurses, GPs and palliative nurses to provide support for her and our family. We could not have asked for more for our mum at the end of her life.
How likely would you be to recommend St Andrew's House? Extremely Likely
Review submitted from a Website Submission by Maria S (Daughter of Resident) on Monday 26 June 2017. Relates to February 2017.
Mother lived at St. Andrew's for 3 years.
Setting - beautiful countryside. Part original house, part dated extension and the recent swish dining room extension. Rooms have lovely views but upstairs ones tiny. Open fire on sometimes in winter. Can feel homely.
Care - only residential. Dementia care at the discretion of management. Care workers work very hard and are very caring, some work ridiculously long hours - varies from sixth formers to experienced plus Eastern Europeans - high turnover and many agency staff.
Medical - generally good provision. Medicines were given carefully. Minor issues often overlooked e.g. oral hygiene poor.
Food - variable.
Activities - coordinator left. No provision for over 6 months. A family member does the job but not regularly. No provision at weekends. Nothing in evenings. Piano room off limits for residents.
Management - autocratic. No resident/ relative meetings. Relocations handled without compassion.
Web site - to be taken with a hefty pinch of salt.
How likely would you be to recommend St Andrew's House? Neither Unlikely or Likely
There are currently no Care Home Idol entrants who have performed at St Andrew's House