Forder Lane, Bishopsteignton, Teignmouth TQ14 9SE
Bishopsteignton House is a Victorian villa that has been thoroughly refurbished to provide skilled care for up to twenty-seven clients, with a team of friendly and experienced professionals.
The home is modernised and up-to-date with assistive products that suit the daily care needs, while being comfortably furnished and flexible towards independent lifestyles.
Together with quality care and surroundings, the service includes its own programme of activities and outings, with the care team always looking to support a pleasant and vibrant social atmosphere.
Group: Devon Care Group
Person in charge: Julie Gerkin (Manager)
Local Authority / Social Services: Devon County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 27 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 65+.
Single Rooms: 25
Shared Rooms: 1
Rooms with ensuite WC: 20
Weekly Charges Guide: Personal Care Single from £600 , Personal Care Shared (per person) from £600 (These prices are only a guideline, please contact Bishopsteignton House to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Visiting:
Bishopsteignton House do not have visiting hours, and operate an open door policy that welcomes visitors at any time
Parking:
Yes, the home has plenty of free parking available
Latest Care Quality Commission* Report on Bishopsteignton House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for Bishopsteignton House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Bishopsteignton House in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.659 for Bishopsteignton House is calculated as follows: ( (119 Excellents x 5) + (41 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 167 Ratings = 4.659
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Bishopsteignton House is based on 6 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 6 Reviews ÷ 5.4 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Bishopsteignton House has a Review Score of 9.7 (9.659) from 14 Reviews
Review submitted from a Postal Card by Lesley M (Daughter-in-law of Resident) on Thursday 14 December 2017. Relates to November 2017.
Choosing a home for a loved one can be a very traumatic experience. Feelings of guilt and letting your loved one down comes to mind. When my husband and myself first visited Bishopsteignton house, we instantly liked what we saw and could feel a lovely warm friendly atmosphere. It was like home from home, down to the lovely smell of baking.
Every member of staff we came into contact with was friendly and helpful. The manager was very caring and approachable. Sadly mum passed away and her individual care was excellent to the end. She was treated with love, care and dignity.
How likely would you be to recommend Bishopsteignton House? Extremely Likely
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Review submitted from a Postal Card by Andrew M (Husband of Resident) on Thursday 10 August 2017. Relates to July 2017.
My wife has vascular dementia and has been in this care home for two years. I have noted how good and considerate the management and staff have been to the residents, giving them genuine loving care.
The care home is spotlessly clean and the food is varied and delicious, indeed I have eaten with my wife on several occasions and enjoyed every meal.
How likely would you be to recommend Bishopsteignton House? Extremely Likely
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Nikki Rogers, Director at Bishopsteignton House responded to this review on 10 Aug 2017:
It is lovely to hear that you and your wife are very happy with the care that is provided at Bishopsteignton House, the facilities on offer and that you would be highly likely to recommend the home.
Review submitted from a Postal Card by K W (Daughter of Resident) on Thursday 10 August 2017. Relates to July 2017.
Feel happy with my mother's care overall. Home welcoming and lovely setting and gardens. The majority of staff very caring, just seem very busy with the workload. Mum seems happy and settled but because she is reluctant to leave her room I feel she sometimes misses out on the care and attention because of the business of staff.
How likely would you be to recommend Bishopsteignton House? Likely
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Nikki Rogers, Director at Bishopsteignton House responded to this review on 10 Aug 2017:
I am sorry to hear that you feel some of what the home offers is either poor or just satisfactory, although I am pleased that you feel that the care your mother receives is good and that she is happy in the home. I have passed on your comments to the home's manager and I hope that she can now look at ways in which to improve the areas of concern.
Review submitted from a Postal Card by R E W (Son of Resident) on Wednesday 9 August 2017. Relates to August 2017.
My mother has been in Bishopsteignton House for 3 and a half years and from day 1, she has settled in well. The staff have always been so helpful and nothing is too much trouble. I have always said if I need a care home, this is the one for me.
How likely would you be to recommend Bishopsteignton House? Extremely Likely
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Review submitted from a Postal Card by Jacqueline W (Daughter of Resident) on Wednesday 2 August 2017. Relates to July 2017.
My mother had wonderful care at Bishopsteignton House until her death.
How likely would you be to recommend Bishopsteignton House? Extremely Likely
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Review submitted from a Postal Card by Sara B (Daughter of Resident) on Friday 12 May 2017. Relates to April 2017.
I have found the caring for my mother and the understanding of staff have for her completely and without exception, wonderful. As she is getting older she is needing more care and understanding and they give her that. This also helps me so much knowing that my Mum is as happy as she can be and I don't have to feel guilty or worry about her being in Bishopsteignton House. I always get a telephone call if there is a problem with Mum, like a fall and have trust in them. The staff also have the much-needed sense of humour.
How likely would you be to recommend Bishopsteignton House? Extremely Likely
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Review submitted from a Postal Card by T M (Son of Resident) on Tuesday 14 February 2017. Relates to January 2017.
Lovely location and views over the river Teign, lovely caring staff and thoroughly recommended.
How likely would you be to recommend Bishopsteignton House? Extremely Likely
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Review submitted from a Website Submission by Margaret M (Sister of Resident) on Monday 16 January 2017. Relates to January 2017.
My brother was a resident at Bishopsteignton House for just over two months. I am his only relative and live in the East of England so was only able to visit him on a couple of occasions. The care he received was wonderful. All the staff were very caring and made the last weeks of his life happy and comfortable. Their support for me at this difficult time was excellent. All members of staff were kind and reassuring and I was kept informed. I cannot thank them enough.
How likely would you be to recommend Bishopsteignton House? Extremely Likely
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Review submitted from a Postal Card by Jane P (Daughter of Resident) on Friday 6 January 2017. Relates to December 2016.
Manager and staff are always calm, competent and reassuring. Mum has stopped worrying and is now so relaxed that her life has improved enormously.
The atmosphere is peaceful, the decor like a beautiful country hotel and the food is wholesome and tasty. Staff are always available to help and family and friends always feel welcome.
How likely would you be to recommend Bishopsteignton House? Extremely Likely
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Review submitted from a Postal Card by John G (Son of Resident) on Tuesday 27 September 2016. Relates to September 2016.
Mum took up residence in March after accepting the need for 24-hour care. This was not going to be provided whilst still living at home. The move to Bishopsteignton House was not without it's difficulties and challenges, but gradual acceptance of the new surroundings, and an appreciation of the new regime took place. My sister and I have been extremely grateful for the care and compassion shown - such a huge weight off our minds. My mother enjoys the friendliness of the staff and the warmth, comfort and outstanding views from her room. It has now become a home from home.
How likely would you be to recommend Bishopsteignton House? Extremely Likely
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Review submitted from a Postal Card by Jaquie G (Daughter of Resident) on Friday 8 July 2016. Relates to June 2016.
5 star. Simply the best!!
As soon as you enter Bishopsteignton House you immediately know that this is where you want your loved one to be looked after. Everything is of an exceptional standard from the building to the loving and caring staff. It's management team are highly professional and this cascades through all the staff in every department and aspects of the residents daily care. Individual needs are continually assessed and nothing is overlooked in order to maintain the highest levels of healthcare and their overall well-being.
How likely would you be to recommend Bishopsteignton House? Extremely Likely
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Review submitted from a Website Submission by Rozamund P (Daughter of Resident) on Monday 8 February 2016. Relates to February 2016.
My Mother was resident at Bishopteignton House for two years up until her death in February. The quality of care she received whilst at the home was excellent. All the staff have a commitment to welfare showing loving compassion empathy & patience. My Mother was treated with dignity throughout. I have no hesitation in recommending this facility.
How likely would you be to recommend Bishopsteignton House? Extremely Likely
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Review submitted from a Postal Card by F H (Resident) on Thursday 4 February 2016. Relates to February 2016.
A very pleasant environment with excellent staff who were very attentive.
How likely would you be to recommend Bishopsteignton House? Likely
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Review submitted from a Postal Card by S A (Daughter of Resident) on Thursday 10 December 2015. Relates to November 2015.
The manager and staff were really kind and helpful and supported mum to get her back on her feet and walking so that she was able to go home. A lovely building in a really nice situation and well cared for. Very friendly staff and clients made for a pleasant stay.
How likely would you be to recommend Bishopsteignton House? Extremely Likely
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There are currently no awards/recognitions posted yet for Bishopsteignton House
There are currently no Care Home Idol entrants who have performed at Bishopsteignton House