Puddavine Court

Ashburton Road, Dartington, Totnes TQ9 6EU
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9.6 50 Reviews
  • Puddavine Court, Totnes
Puddavine Court offers scenic and historic surroundings, within which clients with a wide range of personal needs can receive quality and tailored residential care.

All of the home's rooms are en-suite and the interior is designed to help individuals with mobility issues to get around and enjoy all the accommodation has to offer, including the grounds and the conservatory.

There are many outings and activities organised as part of the service, while the care provider is dedicated to the support of a nutritious diet and positive social atmosphere.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £900 – £1350
  • Self-Funded Residential Dementia Care: £900 – £1350
  • RESPITE Self-Funded Residential Care: £900 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £900 – £1350

Fees are determined by the persons care needs and room choice

These prices are only a guideline, please contact Puddavine Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sue Hill (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (42)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • No current restrictions on visiting

Parking

  • Plenty of on site parking and it is all on the level

Puddavine Court Reviews (50)

9.6

Puddavine Court has a Review Score of 9.6 (9.566) out of 10, based on 13 reviews in the last 2 years.
Over all time Puddavine Court has 50 reviews.

Overall Experience
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Reviewer Connection to Puddavine Court
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Total of 50, showing 21-40
Review from David L (Husband of Resident) published on 16 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife suffered a stroke in 2018, deteriorated and has been at Puddavine Court as a resident since February 2020. She has now got worse and recently had to move to a nursing home. Both she and I are going to miss the wonderful staff and the exceptional care that she received. If anybody reading this
has a relative going into the home, try not to worry, all the staff from top to bottom really care for the residents. On behalf of my wife and myself I would like to thank them for the treatment she has received. Thank you all.
Reply from Nikki Rogers, Owner at Puddavine Court

Thank you from all of us at Puddavine Court for your lovely positive review of the home. We are so pleased to have been a positive part of your journey and we have enjoyed looking after your wife and getting to know you both and we all hope that the next chapter of care is as positive an experience as ours. We will miss you both too. Best wishes, all at Puddavine Court.

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Review from Jonathan E (Son of Resident) published on 3 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a spell in hospital, my father was placed into the care of Puddavine Court under the intermediate care scheme, with a view to getting him back home, but unfortunately, it became clear to all concerned, that my father was unable to return home and be safe in his home environment, so now he finds
himself a permanent resident, he is now settling in well.
The environment that all the residents are in is exceptional. I find the staff at Puddavine Court very helpful, compassionate and friendly, like one big family.
I love visiting the home not only to see my Dad but I also like to have a chat with all the other residents and staff and I feel that this type of environment is lovely for everyone. It is nice to see that there is currently an effort to help expand the minds and thinking power of the residents with quiz afternoons and it also great that visitors are encouraged to join in also.
Keep up the good work Puddavine.
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Review from Johanna M (Daughter of Resident) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a serious operation, I arranged for my mum to stay for a couple of weeks at Puddavine Court for respite care. She was supported in her recovery with vigilance and warmth by each member of staff. I felt able to breathe knowing that my mum was safe and so genuinely cared for. Staff were in regular
contact with me, reassuring me about my mum. I visited every day and really felt part of a huge family!
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Review from Paul T (Son of Resident) published on 11 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff gave my father a very warm welcome on the occasion of his arrival and have cared for him in a warm and person-centred manner. The staff are pro-active, friendly and provide a safe and supported environment.
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Review from Jean D (Resident) assisted by family/friend published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
No one likes to leave their own home.
Sometimes, it becomes necessary due to care needs. I have settled here well and have adapted to life here. The staff are very caring and I try not to bother them unless I need to. They always help me.
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Review from Doreen C (Resident) published on 8 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very pleasant, helpful and kind. My stay in Puddavine was much more agreeable than I had imagined it would be and I think the staff are wonderful. I have one complaint and that is the bedding. I found myself lying on just the rubber mattress, the under sheet having worked loose, which
was most uncomfortable and unpleasant. On the whole, well-done Puddavine.
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Review from Pauline C (Daughter of Resident) published on 16 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum's stay at Puddavine was short, simply because she had reached the end of her life. The staff could not have been more caring, attentive or sensitive. Puddavine is clean, bright and well kept and there is a very peaceful atmosphere. I would certainly recommend it to anyone needing somewhere personal
and professional.
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Review from Russell H (Son of Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home provides a safe and comfortable residence for my father. All of the staff are friendly, kind and caring. The food is good and varied. The home provides for all of my father's needs in a homely environment. I very much doubt a better care home could be found!
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Review from Andrew G (Son of Resident) published on 27 April 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mum was taken into the care home, suffering from dementia, when the directors of the company that runs the care home stated: "we, as a company, do not consider ourselves specialists in providing dementia/mental health care". This seems a little odd. This is like getting in a taxi to find the taxi,
although advertises to be so isn't a taxi at all and is a private car, but, they still take your money. So beware. If you are considering putting someone in care with Dementia do not go to this company. My mum is left to wander in ever more agitative states and the only recourse is to drug her up.
Reply from Nikki Rogers, Owner at Puddavine Court

We are sorry that the person that wrote this review feels this way about the care his mother received. We do provide care to people with dementia but sometimes the needs of a person with any type of dementia can alter quickly and without warning. We do involve other professionals when this happens as was the case here. We have to consider whether or not we can meet the specialist needs that can arise from some advanced dementias. We do our best to do so but where behaviours require specialist care we recognise that these needs can be better provided for in a more specialist unit that caters mainly for people with similar conditions as we also have to consider the impact that one person’s specific behaviour can have on other residents as we have a duty of care to all in our home. We do recognise that any decision such as this is always a difficult and emotive one for all parties but we do feel that we did all we could to facilitate the resident whist she was in our care in all areas including treating her with dignity, inviting her to join in the daily activities and we personally feel that our facilities and management are in good order as can be evidenced by others written comments.

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Review from C A J (Sister of Resident) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one of my sister moving to Puddavine Totnes she was made to feel welcome and at home.
The staff are all excellent, nothing was too much trouble for them, always polite and very helpful.
The home was always very clean with no horrible smells, a pleasant place to walk in to.
Unfortunately,
my sister has since passed away, but I know had she lived longer she would still have been happy there.
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Review from H M B (Resident) published on 11 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Puddavine is an excellent rest home/care home to be in. It's very comfortable, cleanliness is good, staff very good, friendly and helpful and I am happy to have the chance to be here. Food is very good.
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Review from N P (Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice calm, caring environment. Relaxed, informed atmosphere.
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Review from Derek T (Son of Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into Puddavine about 3 weeks ago and has been extremely happy there since.
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Review from J G (Daughter of Resident) published on 15 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Puddavine Court provided short stay care for my parents to enable them to attend their granddaughter's wedding. The care was excellent, staff extremely supportive and understanding. I would definitely recommend this care home. Thank you.
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Review from William H (Resident) published on 11 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in this home over two years and can find no faults with anything - treated with dignity.
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Review from Lewis R (Son of Resident) published on 10 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and father have been residents for 3 and 2 years respectively. I am very pleased with how they are being looked after, particularly as they both are immobile and need help constantly. It is a pity that there have been some staff changes which I realise is inevitable as my father particularly
gets used to being helped by the same carers. Nevertheless, I feel that their needs are constantly monitored and I am usually informed of any changes necessary for their care.
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Review from S H (Granddaughter of Resident) published on 7 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Puddavine has taken very good care of my grandmother and the staff are very caring and courteous. The spaces for residents are bright and cheerful too. I recommend it highly.
Reply from Nikki Rogers, Director at Puddavine Court

We are delighted to know that you are very happy with the care that your grandmother receives and that you feel our staff are caring and courteous. We always strive to provide good care in a safe and welcoming environment for all of our residents and therefore it is lovely for our staff to know that people do consider them to be a big part of their lives and trust them to look after them.

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Review from S P (Son of Resident) published on 4 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Puddavine is a well run residential home. Staff are always polite and helpful.
The home is clean and the grounds are very pleasant.
Reply from Nikki Rogers, Director at Puddavine Court

Thank you for taking the time to review our home and that you are generally very happy with the service that we provide.

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Review from T C (Son of Resident) published on 3 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, efficient, personal caring service. Helpful, informative dialogue on the phone. Good choice of food, well presented.
Mum would like to sit in the courtyard in appropriate weather but thinks this is only possible if a member of staff is present. The use of the large room opposite Mum's room
is light and would increase the number of sitting areas used.
Reply from Nikki Rogers, Director at Puddavine Court

Dear Tim
Thank you very much for taking the time to fill in and return the recommendation form. It is lovely for us to know that you are happy with the care that your mum is receiving whilst living at Puddavine Court. Please have a chat with the home's manager regarding mum being able to sit outside alone in the court yard but as far as I know residents are able to do this. The memory room is for everyone to enjoy sitting in and I love seeing it used. Thank you - Nikki Rogers, Director.

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Review from Christine S (Private Carer of Resident) published on 20 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff to all be very friendly and eager to help.
Residents very happy.
The home is clean and tidy.
The weekly entertainer involves everyone with catchy music and song - all have a good time!
Probably the best care home I have visited.
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Current Review Score: 9.6 (9.566)

Overview of Review Score

The Review Score of 9.6 (9.566) out of 10 for Puddavine Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.566 for Puddavine Court is calculated as follows: ( (107 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 152 Ratings = 4.566
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Puddavine Court is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Sue

Sue

Job Title: Registered Manager Joined: 2021

For the last 25 years I've been a Registered Care Manager, 14 of which, with the Devon Care Group. I have worked at 4 DCG homes, ranging from a small 24 bedded home a nursing home and now to one of the bigger homes with 45 beds. I have gained a lot of experience over this time and understand the importance of having a caring and strong team. I like to work with young carers to bring the future managers through so good care continues and to show how rewarding the job is. I've always been passionate about people being cared for in a way that brings out the best in them.

Beth

Beth

Job Title: Deputy Manager Joined: 2022

I am currently returning to my role as Deputy Manager at Puddavine court, as I have been off on maternity leave since March 2024. I have been working as Deputy Manager at Puddavine for the last 2 years. I am 29 years young and have over 10 years of experience working within the residential care setting. I actually started my career as a carer within Devon Care Group all those years ago and I haven’t looked back since! I have always had a passion for caring and making a positive difference in people’s lives.

Jacinta (JC)

Jacinta (JC)

Job Title: Deputy Manager / Senior HCA Joined: 2020

I have been a Senior carer for a few years now. I love running my shift to the best of my capabilities, but it is made all that much easier with the good team of carers we have. There are many aspects to our roles, but Palliative Care is something that I am passionate about and feel that it is a real privilege to care for someone at this time of their lives. It is lovely to be able to pass down knowledge gained along my way to the team that share this interest also. Away from work I am kept busy with my pets and family members, I like to relax with a good book or gardening weather permitting!

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