The Mount Eventide Care Home

7 Lipson Terrace, Lipson, Plymouth PL4 7PR

The Mount Eventide Care Home, Plymouth, Devon
The Mount Eventide Care Home, Plymouth, Devon
The Mount Eventide Care Home, Plymouth, Devon

The Mount Eventide Care Home is a Christian residential home located in Lipson, Plymouth, and provides 24-hour care, as well as respite care for older people.

The Mount is a characteristic property, set in a quiet private road. The home caters to a large variety of care needs where all staff are passionate about providing person-centred care and support. Staff help residents to practise independent living and encourage residents to pursue their hobbies.

Care provision is based on a strong Christian ethos. The Mount have a regular service, communion, and visits from local churches for private communions.

Accommodation at The Mount includes en-suite bedrooms which are equipped with television and Wi-Fi access points. The home also features a large garden and patio area and is located near a large park, where staff often take residents to have a tea or coffee. Telephone points can be installed by private arrangement or there is also use of the handheld, portable phones which staff carry.

The Mount offers residents outings, including: day trips to the local garden centres, cafes, Plymouth's famous Hoe Promenade and the historic Barbican as well as the National Marine Aquarium.

A day care service is also offered at The Mount which is at a set fee and will cover care and support during the day, including all three meals and use of the accessible facilities.

Group: Keychange Care

Person in charge: Nicola Ford (Registered Manager)

Local Authority / Social Services: Plymouth City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Dementia • No Medical Intervention • Old Age

Specialist Care Categories: Alzheimer's • Epilepsy • Stroke

Admission Information: At The Mount Eventide the Manager and/or Deputy Manager will meet you to ensure we can offer the right care and support for you however long you stay with us.. Ages 65+.

Single Rooms: 28

Rooms with ensuite WC: 28

Weekly Charges Guide: Personal Care Single £695 – £800 (These prices are only a guideline, please contact The Mount Eventide Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

At the junction of Mount Gould Road and Lipson Road there is a small private road called Lipson Terrace. This private road is flanked by cream and black 'pepper pot' entrance lodges which sit either side of the access point. The Mount Eventide is the last house along this small private Terrace with ample parking accessed via the side gate.

Visiting:

Welcome to visit anytime and have a look around as staff will always be on site to assist. However, more in-depth information regarding individual costs and availability then it's recommended to call to arrange a meeting with the Manager of Deputy Manager.

Parking:

Parking is available on the main road and at the rear of the home

Latest Care Quality Commission* Report on The Mount Eventide Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 The Mount Eventide Care Home has a Review Score of 9.1 (9.108)

The Review Score of 9.1 (maximum of 10) for The Mount Eventide Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for The Mount Eventide Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.644 for The Mount Eventide Care Home is calculated as follows: ( (72 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 104 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.464 Points relating to the number of positive Reviews for The Mount Eventide Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 4 Reviews ÷ 5.6 Target = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Mount Eventide Care Home?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Mount Eventide Care Home

  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Resident / Service User
    2
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

The staff at the care home provided excellent care for my Uncle. He was a resident of the home for just over 4 years and had plenty of interaction with the staff which I believe provided a generally happy period at the end of his life. I found the staff caring and very helpful. My family members were grateful for their care of my Uncle and their general friendliness to us as visitors. According to my Uncle, there were periods when food quality was variable but in recent times food quality had generally improved considerably with an experienced chef now in residence. We were grateful that our Uncle spent the last period of his life surrounded by staff that became friends to him as well as caring for him.

How likely would you be to recommend The Mount Eventide Care Home? Don't know

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Don't Know

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Don't Know

My short stay at "The Mount Eventide Home" (2 weeks) was very helpful to me. The manager and all members of the staff were most helpful and caring. Also, the food was excellent.

How likely would you be to recommend The Mount Eventide Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

On visiting the home we were met by friendly staff who settled my dad into his room. The room is spacious with adequate facilities and clean. The food is of good quality and we have eaten there on a few occasions very adequate portions. The call bell response time is very good the care he receives washing, bathing etc is excellent. The laundry is done on a daily basis. To sum it all up we are very impressed with this home and he seems happy there.

How likely would you be to recommend The Mount Eventide Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

I am pleased with everything they are doing.

How likely would you be to recommend The Mount Eventide Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father went into The Mount Care Home in October 2016 after he could no longer look after himself. Everything about the home I cannot find any fault with the food, care, room all the staff are excellent. I have already booked my place I cannot give the home too much praise.

How likely would you be to recommend The Mount Eventide Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been here since early December. For respite care with a view to permanent residency. I cannot praise all staff enough for their help and respect. I have been treated with complete dignity and dedication. All the facilities are excellent and my room really feels like " home" to me. Nothing is ever too much trouble for the staff to help me.

How likely would you be to recommend The Mount Eventide Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We chose this home for our Mum who lacks capacity under DOLS. We are extremely happy we did for she is settled as well cared for. Mum's routine is consistent and the staff and management are available, approachable and professional. The home is very spacious but not 'soulless'. As in all organisations, there will always be room for development and improvements and the staff and management are open to all ideas. Security is very important to us and the manager takes this very seriously indeed.

How likely would you be to recommend The Mount Eventide Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having used various care homes for respite care for my mother, from day one after my initial visit, I knew this was the right place for my mother. Eventide is a beautiful home, very clean with lots of original features. Having met all the staff, I can honestly say I have not a bad word to say about any of them. I believe they go above and beyond their normal duties to make both residents and visitors welcome. Meals are also outstanding with my mother calling it a hotel rather than a home. Keep up the good work, it's a wonderful place.

How likely would you be to recommend The Mount Eventide Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My sister and I called on spec to view the facilities for a possible placement for my father and met the manager. We were impressed overall with the facilities, with the manager's integrity and honesty and felt that this was the home for our father. We have visited many other homes and have not been made to feel as welcome and dealt with as compassionately. We were invited to look around and despite being lunchtime managed a tour of the kitchen and a chat with the chef. The meals looked very appetising and menu choices very appealing. Additionally we liked that the residents were given the option to dine in their rooms, flexible breakfast times and diets. The overall cleanliness of public areas and rooms was excellent. Furthermore, we sensed from the moment we stepped inside the door that the care of the residents was paramount and essentially we were visiting their home so this would definitely be our choice for our father to spend the rest of his days.

How likely would you be to recommend The Mount Eventide Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Mid-size Care Home Groups 2017

Recipient: Keychange Care

Date: Saturday 01 Apr 2017

more details

May 2015

Dementia Quality Mark

Recipient: The Mount Eventide Care Home

Date: Wednesday 27 May 2015

more details

Job Vacancies

Staff Profiles

Kim

Kim McCallum

Job Title: Team Leader

Joined: 2011

Description:

Kim is one of our Team Leader's at The Mount and has worked as Care Assistant, Senior Carer and now Team Leader for approximately 6 years. She has a lot of experience and knows the residents very well.

Sam

Sam Vincent

Job Title: Deputy Manager

Joined: 2016

Description:

Sam joined The Mount in February 2016 as a Team Leader/Acting Deputy Manager and quickly progressed to permanent, full-time Deputy Manager working alongside Nikki as Registered Manager.
He has many years of experience as front line care staff and as Management.

Nicola

Nicola Ford

Job Title: Registered Manager

Joined: 2016

Description:

Nikki joined The Mount as Manager in April 2016. She has 5 years experience in the care sector as front line support, administration and management.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Mount Eventide Care Home