Silvermead

262 Fort Austin Avenue, Crownhill, Plymouth PL6 5SS

Owner: Mrs E I Barker

Person in charge: Eileen Isobel Barker (Owner/Manager)

Local Authority / Social Services: Plymouth City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 13 Service Users

Registered Care Categories*: Dementia • Learning Disability • Physical Disability • Sensory Impairment

Specialist Care Categories: Autism/ASD • Epilepsy • Hearing Impairment & Deafness • Schizophrenia • Speech Impairment • Visual Impairment

Single Rooms: 13

Rooms with ensuite WC: 3

Weekly Charges Guide: Personal Care Single £600 – £1000 (These prices are only a guideline, please contact Silvermead to find out the exact price for your requirements.)

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Silvermead: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.4 Silvermead has a Review Score of 7.4 (7.415)

The Review Score of 7.4 (maximum of 10) for Silvermead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Silvermead in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.5 out of 5 from 5 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.915 for Silvermead is calculated as follows: ( (54 Excellents x 5) + (5 Goods x 4) ) ÷ 59 Ratings = 4.915

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.5 Points relating to the number of positive Reviews for Silvermead is based on 5 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000

    2. Target of 2.6 positive Reviews (13 registered maximum number of service users ÷ 5). 5 Reviews ÷ 2.6 Target Reached = 1 , then divided by 2 = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Silvermead?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Silvermead

  • Brother of Resident/Service User
    3
  • Mother of Resident/Service User
    1
  • Relative of Resident/Service User
    1

Silvermead on every visit, the residents are all clean, happy and well looked after. Staff are always very welcoming of us as visitors. Our family resident is very happy at Silvermead and feels like it is his family meaning other residents, and also the staff there always seeing to all his needs and he has a very good relationship with all staff.

How likely would you be to recommend Silvermead? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

My sister has been a resident at Silvermead for more than 15 years and at no time have I ever had any concerns or doubts about my sisters health and care. Although I live 400 miles away in Cumbria I am a frequent visitor and familiar with the home, staff and care for others as well as my sister. I am kept informed of medical needs and changes to her care plan for which they seek my input and approval. I often arrive unannounced due to engagement in Plymouth and never been disappointed or thought anything negative about her appearance, cleanliness, comfort or care in anyway. I hope she remains in their capable hands until she leaves us.

How likely would you be to recommend Silvermead? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Home is very friendly and family atmosphere, it's always an open house, pop in when you want to. Staff are helpful and approachable, they are there for the residents and they are well looked after.

How likely would you be to recommend Silvermead? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My autistic brother has been at Silvermead for many years now and is very happy there. Basically it is a real home for him and the other residents, and that is the atmosphere that strikes you when you visit. He has a lovely bedroom of his own where we can go when he wants to be alone, and the facilities are good. But what of course makes it is the staff who are great, utterly professional; and above all caring. I have no hesitation in recommending Silvermead.

How likely would you be to recommend Silvermead? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Silvermead has cared for my younger brother for over 25 years and have given him the best of care and attention. Silvermead is a small care home with up to 13 severely handicapped residents. My brother is very severely autistic and lives happily with others in a loving, caring 'family' environment. All the staff are excellent and work hard to give my brother a safe and peaceful life.

How likely would you be to recommend Silvermead? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

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Job Vacancies

Staff Profiles

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Care Home Idol 2016

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