Frensham House Care Home, Brixham, Devon
Frensham House Care Home, Brixham, Devon
Frensham House Care Home, Brixham, Devon

Frensham House Care Home is a delightful Residential Home that specialises in care for those who endure advanced dementia, and is located in the historic sea-faring town of Brixham. Set in its own picturesque and secluded walled gardens filled with exotic trees and flowers, this makes it the ideal place for those seeking a quiet and peaceful retirement home.

Carers are delighted to offer Day Care & Respite Care facilities in Frensham House as well as standard facilities for permanent Residents.

If you or a family member or friend are looking to, 'lighten the load' to take life a bit easier and to enjoy the companionship that can be found in Frensham House please do come and visit.

It's only by visiting any Care Home that you can fully assess whether or not it will suit your needs and whether or not it can be 'your home'.

Contact by any means of the above or, if you would prefer, simply come and knock on the door. Carers will be delighted to share a pot of tea and show you around the home.

Group: Stonehaven Care Group

Person in charge: Saluja Kumar (Home Manager)

Local Authority / Social Services: Torbay Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 14 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Specialist EMI Care. Ages 50+.

Single Rooms: 8

Shared Rooms: 3

Rooms with ensuite WC: 0

Weekly Charges Guide: Personal Care Single £550 – £800 , Personal Care Shared (per person) £450 – £625 (These prices are only a guideline, please contact Frensham House Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

Anytime during the day. If possible avoid Meal times. Breakfast at 8-9 am. Lunch at 12noon. Tea at 5pm.

Parking:

Car park at the back side

Latest Care Quality Commission* Report on Frensham House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 29 Jan 2018

Residential Care Bed - specialising in medium to higher needs residential dementia care. We have two day care places available

Reviews

9.7 Frensham House Care Home has a Review Score of 9.7 (9.691)

The Review Score of 9.7 (maximum of 10) for Frensham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Frensham House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.691 for Frensham House Care Home is calculated as follows: ( (158 Excellents x 5) + (61 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 223 Ratings = 4.691

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Frensham House Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 2.8 positive Reviews (14 registered maximum number of service users ÷ 5). 9 Reviews ÷ 2.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Frensham House Care Home?

  • Extremely LIKELY
    16
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Frensham House Care Home

  • Daughter of Resident/Service User
    11
  • Friend of Resident/Service User
    2
  • Resident / Service User
    2
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

Our longstanding family friend joined as a resident at Frensham House in March 2017 with accelerated dementia and her previous care home not being able to provide for her needs anymore. We have been delighted with the care she has received at Frensham and the attention to her individual needs. We have seen a change in her overall health, she has gained weight and although her disease has accelerated we have seen improvements in her general well being which we believe to be directly related to the standard and attention of care she has been given.
We no longer worry about her not eating or her toileting issues, everything is properly managed, even as other issues arise they are acted upon by the manager immediately. Most importantly she is cared for and loved by all of the fabulous staff, especially her key worker.
This is a home from home environment that we are happy to see our dear friend spend the rest of her days, safe in the knowledge that she has everything she needs.

How likely would you be to recommend Frensham House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nathan Stone, Director at Frensham House Care Home responded to this review on 20 Feb 2018:

Good afternoon Amber. What a lovely review - thank you so much for taking the time to post it. I've just shared it with our whole company by e-mail as we will all have our spirits lifted by it. It's great that your friend has settled in so well at Frensham House and that her care needs are being so well met. I have to agree, whenever I visit I am always struck by the extremely high standards and attention to detail that are shown by the manager and her team there. The home exudes the pride that the team have in their work. Thank you again.

Frensham House Care Home is a very welcoming and friendly care home. The staff are very caring, always cheerful and nothing is too much trouble. I am very happy that my mum will receive the best care and attention at Frensham House Care Home. I can relax and feel confident that her needs are met and that she is visiting and any concerns are listened to and dealt with. I would thoroughly recommend Frensham House Care Home.

How likely would you be to recommend Frensham House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Nathan Stone, Director. at Frensham House Care Home responded to this review on 29 Jan 2018:

Hello A.P. Thank you for taking the time to write and publish this lovely review of our Care Team and Care Home at Frensham House in Brixham. It's great to hear how well your mum is being looked after at Frensham House and we fully agree, we've got a fantastic care team at Frensham House and it's a lovely place to be. Thank you again for this public recognition of their hard work.

Frensham House is a lovely home. My mum was there for five and a half years. The staff were very caring. She was well looked after and very happy.
The home is very clean and warm. The food is very good and I cannot praise the home enough.
I recommend anyone to Frensham House. The manager is very helpful and supportive. There are a lot of good things but I think I have said it all.

How likely would you be to recommend Frensham House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nathan Stone, Director at Frensham House Care Home responded to this review on 30 Nov 2017:

Thank you, Margaret, for taking the time to write and post this review of your and your mum's experience with our care team and care home at Frensham House in Brixham. It's always great to receive a full house of EXCELLENT ratings and is a really nice way to publically acknowledge all of the hard work of the care team at the home. And yes, we agree, we've got a great manager there!

Staff are very polite and helpful, care very good. No complaints.

How likely would you be to recommend Frensham House Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Nathan Stone, Director at Frensham House Care Home responded to this review on 21 Sep 2017:

Good afternoon Jacqueline. Thank you for taking the time to write and publish this review of your experience with our Care Team and Care Home at Frensham House in Brixham. It's always really nice when our Care Teams receive such public thanks and recognition as this for their hard work and dedication.

Cannot fault this home in any way. Very kind and caring staff.

How likely would you be to recommend Frensham House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nathan Stone, Director at Frensham House Care Home responded to this review on 16 May 2017:

Good morning Jane L. Thank you for taking the time to write and post this fantastic review of your experience of our Frensham House Care Home in Brixham and the care team who work there. We're all very proud of our Frensham House Care Team and it's great to see them receiving such positive recognition for their hard work.

My father was extremely happy at Frensham. All the staff went above their duty to care for him. He lost his appetite but they tried everything to encourage him to eat. He became immobile and they did everything possible to make him comfortable.
When he passed the staff were there to support him and us, one even staying beyond her shift time.
I would like to thank everyone at Frensham for their kindness and support.

How likely would you be to recommend Frensham House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nathan Stone, Director at Frensham House Care Home responded to this review on 27 Mar 2017:

Thank you for taking the time to write and post this lovely review of your experience, and that of you father, at Frensham House Care Home in Brixham. We know we are very lucky to have such an excellent team of people at Frensham House and it's always great when they receive such public praise as yours for their efforts. Kindest regards, Nathan.

It has been an extremely well managed 10 days of care. Everything she asked for or needed was provided. All of the staff went out of their way to be attentive and responded to every requirement in a most professional way. We both hope that she will not need similar care in the foreseeable future but if it is needed then to return to Frensham House would be the first choice.

How likely would you be to recommend Frensham House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Nathan Stone, Director. at Frensham House Care Home responded to this review on 17 Mar 2017:

Dear Ken R - it's great to hear that your wife was so well looked after during her 10 day stay at Frensham House. As you say, we all hope she does not need Frensham House again but, if she does, it would be our pleasure to look after her again. Kindest regards, Nathan.

My aunt moved into Frensham House after a long hospital stay. I was concerned that she would not be happy and wanted the best possible care for her. I need not have worried. After five months, I can see the improvement in her physical health. Now she has regular meals and medication. Above all, she is happy and has built relationships with the staff enabling her to feel at home. The staff are all friendly and caring towards her.

How likely would you be to recommend Frensham House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Nathan Stone, Director. at Frensham House Care Home responded to this review on 16 Mar 2017:

Hi Anne S. Thank you for taking the time to write and publish this lovely review of your experience with Frensham House and our Care Team there. It's lovely when we see people saying, 'we need not have worried' and reporting how our residents are happy and really benefitting from living in one of our care homes. We're all delighted that your Aunt is happy and feeling at home. As you say, the care team at Frensham House are excellent and we're really lucky to have them. Kindest regards, Nathan.

My father went into Frensham House in October 2016, as he was no longer able to look after himself and his health was failing.
The home was fantastic with him and also always very friendly, informative and welcoming to us as a family.
The day my father passes away they were very professional, caring and thoughtful in all they did.

How likely would you be to recommend Frensham House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nathan Stone, Director at Frensham House Care Home responded to this review on 09 Mar 2017:

Good afternoon Sally H. Thank you for taking the time to write and publish this lovely feedback detailing your experience with Frensham House. We know we are very lucky to have a great care team at Frensham House and are very proud of all that they achieve. I'm sorry to learn of your father's passing. Kindest regards, Nathan.

The care home has provided excellent care after an emergency admission. Care is personal, caring, competent and individual.

How likely would you be to recommend Frensham House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Nathan Stone, Director at Frensham House Care Home responded to this review on 13 Jan 2017:

Hello Ann O - thank you for taking the time to write and publish this review of your experience with our Care Home and Care Team at Frensham House in Brixham. It's always great when our care teams receive such public praise and recognition for their hard work.

Frensham House is a clean, bright and friendly place to stay and we thoroughly recommend the home. The staff are all very friendly and take an interest in all their clients. Nothing it too much trouble to them so if you fancy a drink or something to eat at any time of the day they will provide. When you go visiting you're greeted with a smiling happy face and offered a drink and biscuits or cake they are all lovely people.

How likely would you be to recommend Frensham House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Nathan Stone, Director at Frensham House Care Home responded to this review on 10 Nov 2016:

Hello Margaret S. Thank you for taking the time to write and publish this review of your experience with Frensham House and the team in Brixham. It's great to hear that you find it such a positive place and enjoy your visits there. Kindest regards, Nathan.

I visit the home on a regular basis, the staff are always most welcoming, offer a cup of tea. The manager is amazing, her welcome, her sense of passion towards the staff and the residents are some of the best I have seen in the last 15 years. Residents are well cared for, smartly dressed, well fed and comfortable, clear relaxed atmosphere is always observed, I am made most welcome on every visit which at times can be when staff are the most busy. Staff are some of the best carers I have seen. Excellent all around.

How likely would you be to recommend Frensham House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nathan Stone, Director at Frensham House Care Home responded to this review on 02 Nov 2016:

Hello Patricia B. Thank you so much for taking the time to write this fantastic review with regards to your experience with Frensham House and, most importantly, our Care Team there. Your praise will be greatly appreciated by the care team and we agree, and know as a company, that we have a great care team and a great manager at Frensham House.

My mother was placed in this home, she was there for 3 weeks. I cannot stress how wonderful the staff were and care that she was given was excellent. Well done to everyone.

How likely would you be to recommend Frensham House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nathan Stone, Director at Frensham House Care Home responded to this review on 09 Sep 2016:

Hello T.W. Thank you for taking the time to write and post this review of your experiences with Frensham House. It's clear that our care team have done a fantastic job in the way in which they have looked after your mum during her stay with them at Frensham House. We know we've got a great team at Frensham House and we are very proud of them and the work that they do. It's always a real boost for them to receive feedback such as you have provided here, thank you for doing it. Kindest regards, Nathan.

I was welcomed here very nicely, the carers unpacked for me and made sure I had everything I needed. I have been looked after very well by all the staff. I have noticed how well and kindly the residents are treated, some being very helpless.

The rooms are kept spotless.
The patients are all nicely dressed and made to feel well turned out each morning.
I have enjoyed sitting in the garden, even having some meals outside and being supervised with my walking.
The staff all work very hard, non-stop, and create a very nice atmosphere. Were it possible to install a lift it would be a great asset to them.

How likely would you be to recommend Frensham House Care Home? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Nathan Stone, Director at Frensham House Care Home responded to this review on 09 Sep 2016:

Hello Diana. Thank you for taking the time to write and publish this review of your experiences with Frensham House. We're all delighted to hear that your experience from the day you moved in has been so positive. It's great that you have been enjoying the garden. Thank you for your suggestion with regards to a lift. We have investigated installing a lift but as the home is quite small and not purpose built it simply isn't possible - the best we can do is the stair lift that we do have installed. It's always nice to see the hard work and dedication of our care teams being shared as you have done here. Kindest regards, Nathan.

Only here for a short stay but I was treated very well, looked after, fed well and slept well.
Very kind and caring people.
Very clean and comfortable household.
Staff do all they can to keep one entertained.

How likely would you be to recommend Frensham House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have always been impressed by the staff and their friendliness. The staff seem to have a good rapport with the residents even though some of the residents have challenging mental issues. The staff are always very courteous and helpful. I do wish that there were more activities for the residents but maybe this is challenging because of the resident's mental abilities. Overall very good and recommended for residents who are mentally impaired.

How likely would you be to recommend Frensham House Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Nathan Stone, Director. at Frensham House Care Home responded to this review on 08 Aug 2016:

Hello Andrew J. Many thanks for taking the time to write and post this review of your experiences with Frensham House. It's great to hear that you have always been impressed with our care team there and their kindness - we too are very proud of them and the great reputation that they have developed for Frensham House. I've passed back to Saluja your comments with regards to activities. Activities are an important aspect of care packages and one that Frensham House has always been really very good at. Activities are 'person-centred' and often are not in the form of a clearly visible sing-along or a game of bingo but will often be time spent with individual residents doing things that they individually enjoy. I in no way wish to deflect your observation and have, as I say, passed your comments back to Saluja so she can take a fresh look at activity provision at Frensham House.

Following my response above I have received the following update from Saluja - 09th August 2016 -

Saluja Kumar ,Manager at Frensham House responded to this review on 09.08.16.

Hi Andrew, thank you for your comments . I understand your concerns about the activities. The activities have been reviewed in March 2016. There are lots of different activities every afternoon. We do take photos of each activity, they are kept in a folder and available at the entrance for everyone to see.

We have music entertainers visiting once a week, they play keyboard and sing old songs, which our residents really enjoy.

Also, we have a pet man who brings lots of animals for the residents to cuddle. We have donkey visits which all residents like stroking.

We have booked our Mini Bus in October and December for residents to go out for a day trip.

If you, or anybody else, ever has any concerns or questions about the service that we provide at Frensham House please do come and speak to me or a member of my team about them - it's always really great for us to get feedback.

Many thanks,

Saluja, Care Home Manager.

My mother has dementia and I have used Frensham House on two occasions for respite. I found the manager very friendly and helpful, also the staff. On my short visits to drop my mother off or pick her up I got a good overall impression.

How likely would you be to recommend Frensham House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Nathan Stone, Director at Frensham House Care Home responded to this review on 22 Jul 2016:

Hello Lynda N - thank you for taking the time to post this review following your experiences with Frensham House. We're all really pleased that you and your mum are so happy with the service and, in particular, with the manager and her care team (whom we all also rate very highly indeed).

I have been in some different homes and I must say that Frensham House is the best I have seen. It is homely, clean and the residents are treated as individual people with dignity and respect. I have not seen a resident left dirty or needing help and unlike some homes I have been to, if any residents need feeding either because they can't feed themselves or can't be bothered, they are fed with patience and kindness. I would recommend Frensham House to anyone.

How likely would you be to recommend Frensham House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nathan Stone, Director at Frensham House Care Home responded to this review on 04 Feb 2016:

Hello Pauline G. Thank you for taking the time to write and publish this fantastic review in relation to your experiences at Frensham House. It's always great when an individual with knowledge of a number of different homes can say that Frensham House is the best. It's also great to see the hard and caring work of our care teams celebrated in this way - thank you again.

All the staff are very caring, friendly and professional. They support me as well as caring for my husband with endless patience. This is an excellent home very well run by the manger who is always approachable and helpful.

How likely would you be to recommend Frensham House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nathan Stone, Director at Frensham House Care Home responded to this review on 02 Feb 2016:

Hello, many thanks for taking the time to write and publish this review of your experiences at Frensham House. Whilst you have rated all aspects really highly it is clear that it is the Manager and her care team who have impressed you the most - and we're delighted that they are being recognised in such a positive way for their hard work.

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Awards / Recognitions

February 2018

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Frensham House Care Home