Castle Dene, Bournemouth, Dorset
Castle Dene, Bournemouth, Dorset
Castle Dene, Bournemouth, Dorset

Castle Dene is a welcoming residential and dementia care home in Bournemouth, located close to numerous amenities as well as the scenic East Dorset countryside.

Castle Dene has 50 single bedrooms for those who are not longer able to live independently - whether that is someone who is physically frail or someone suffering from dementia.

There are many facilities and services provided at the home to make life rewarding for residents; these include light and spacious lounges, a large conservatory and a wide variety of organised entertainment for those who wish to take part.

The key focus at Castle Dene is the delivery of compassionate care by an experienced and well trained team of carers, in conjunction with the relevant health and social care professionals.

All residents can enjoy a wide variety of activities and entertainment in and around the home, plus outings in the Care South minibus to local landmarks and attractions.

Group: Care South

Person in charge: Janice Turner (Home Manager)

Local Authority / Social Services: Bournemouth Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 18+.

Single Rooms: 50

Rooms with ensuite WC: 0

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Castle Dene: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Castle Dene has a Review Score of 9.4 (9.371)

The Review Score of 9.4 (maximum of 10) for Castle Dene is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Castle Dene in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.371 for Castle Dene is calculated as follows: ( (100 Excellents x 5) + (58 Goods x 4) + (9 Satisfactorys x 3) + (8 Poors x 2) + (3 Very Poors x 1) ) ÷ 178 Ratings = 4.371

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Castle Dene is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 10 Reviews ÷ 10 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    5
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Castle Dene?

  • Extremely LIKELY
    11
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Castle Dene

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Niece of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • more

My first experience of this care home was 9 years ago when I was seeking respite care for my step-mother. They were able to offer her a room and the standard of her care was excellent. So much so that when she was ready to go home, she decided to sell her property and move in permanently. She was very happy there until her death 18 months later.

Now my mother-in-law is unable to care for herself, she requested I get her a room at the same care home. I was lucky enough to be able to do this and now she is enjoying the same standard of care. A lot of the staff still remain from 9 years ago which is a very good recommendation. They remembered me and it was like visiting old friends again!

The care home has a friendly atmosphere with the staff, always extremely helpful and willing to do anything you ask. The whole place is kept very clean and is very safe. A lot of the rooms have a view overlooking the big garden. Choice of food and drink is very good and there are activities a lot of the time.

How likely would you be to recommend Castle Dene? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I feel happy with the care for my husband.
The staff are caring and treat him with respect and dignity. They always speak to me when I visit. The atmosphere in the home is busy but calm.
The management are accessible and helpful to staff, residents and visitors.
There are several areas where residents can choose to sit and 2 dining rooms. A small one and a larger one. The care home has large well kept pleasant gardens, with some seating areas.

How likely would you be to recommend Castle Dene? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was very unhappy during her stay. She was frightened, confused and desperately wanted to go home. The residents are herded into the conservatory (whether they want to not) in the morning so that cleaning of rooms can take place, then herded into the dining room for lunch, which smelled institutional.
Her room had a peculiar smell. Cleaners omitted to remove old food under the bed and left mum with no towel to wash.
She was regularly vomiting but her clothes were not changed and she was found in still grubby sick stained clothes by relatives. Dirty clothes were not taken away for washing until requested by relatives, and when washed, other peoples clothes were returned with hers.
I did not feel that her obvious health issues were being treated, nor were our concerns addressed. In fact when a relative telephoned, staff confused her with another resident and reported that she was fine, when actually her health was failing. She has since died.

How likely would you be to recommend Castle Dene? Extremely Unlikely

Average Rating: 

 1.8 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Poor

Cleanliness: Poor

Treated with Dignity: Poor

Food & Drink: Poor

Staff: Poor

Activities: Very Poor

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Poor

Value for Money: Very Poor

Mum and Dad had a respite period here of 10 days.
They seemed very happy and had no complaints of any staff or how they were treated.
Seemed to enjoy the food as well.
Any questions we asked were always answered and they were always happy to help.

How likely would you be to recommend Castle Dene? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Kind, caring and considerate.

How likely would you be to recommend Castle Dene? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Superb in every respect.
Great staff.
I need say no more.

How likely would you be to recommend Castle Dene? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff always cheerful and willing to help in any way possible and made my cousin feel very welcome and part of the "family" at the home. She thoroughly enjoyed the music activity and said that the staff were extremely helpful to her. She misses seeing them all now she is back home.

How likely would you be to recommend Castle Dene? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

The staff are very kind and friendly. At the smallest of problems I am phoned, my mind put at rest and they deal with it. My aunt has been happy here and I live 150 miles away. I am reassured she is ok. They have dealt with any illness and always call the doctor if needed.

How likely would you be to recommend Castle Dene? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The staff did their best to find out about mum and her history, so that they may better understand her and her needs. At all times in our experience, she was treated in a kind and dignified way.

How likely would you be to recommend Castle Dene? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum had developed behavioural problems of late, but was always treated with patience and respect. In general, I am pleased with the very spacious environment and the staff do their very best under sometimes very difficult conditions.
The fact that mum is local to her old home and family is a bonus.

How likely would you be to recommend Castle Dene? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother entered Castle Dene just before Christmas last year. My wife and I were very impressed by the management and all the staff who are very hard working and caring. Altogether the whole team are very dedicated and committed.

How likely would you be to recommend Castle Dene? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

From the first day of being admitted to Castle Dene, my relative received the most wonderful care from all members of staff. From the house manager to even the laundry and domestic staff, she has been treated at all times with dignity and respect.
We and her friends have visited at all different times and this being our first experience of a care home, having read many 'horror stories' about care homes, we can only speak highly of this dedicated team of people working at Castle Dene.
Our relative is so happy with the interim respite she has received here, she has now decided to make this her permanent home as she feels safe and cared for.

How likely would you be to recommend Castle Dene? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Where do I start? I have been visiting Castle Dene for the last 2 years. The welcome by all the staff and what they do for all the residents and the compassion they all show is wonderful! There is nothing more I can add to say about this wonderful care home apart from I am so lucky my husband has the privilege of staying here in Castle Dene.

How likely would you be to recommend Castle Dene? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff and especially the manager were fantastic. The home was always clean and lots for the residents to do. Food was always great. Thank you.

How likely would you be to recommend Castle Dene? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother and step father went into Castledene in 2007. My step father passed away in 2012, my mother is still in the home, I go in each day so I don't miss much. She is well looked after and cared for, always clean, well fed and loved by the staff. I have only good things to say about South care/Castledene. Manager and under manager always have their door open.

How likely would you be to recommend Castle Dene? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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