Castle Dene is a welcoming residential and dementia care home in Bournemouth, located close to numerous amenities as well as the scenic East Dorset countryside.
Castle Dene has 50 single bedrooms for those who are not longer able to live independently - whether that is someone who is physically frail or someone suffering from dementia.
There are many facilities and services provided at the home to make life rewarding for residents; these include light and spacious lounges, a large conservatory and a wide variety of organised entertainment for those who wish to take part.
The key focus at Castle Dene is the delivery of compassionate care by an experienced and well trained team of carers, in conjunction with the relevant health and social care professionals.
All residents can enjoy a wide variety of activities and entertainment in and around the home, plus outings in the Care South minibus to local landmarks and attractions.
Group: Care South
Person in charge: Janice Turner (Home Manager)
Local Authority / Social Services: Bournemouth Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 50 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's
Admission Information: Ages 18+.
Single Rooms: 50
Rooms with ensuite WC: 0
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Castle Dene: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.2 (maximum of 10) for Castle Dene is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Castle Dene in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.397 for Castle Dene is calculated as follows: ( (109 Excellents x 5) + (60 Goods x 4) + (9 Satisfactorys x 3) + (8 Poors x 2) + (3 Very Poors x 1) ) ÷ 189 Ratings = 4.397
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.8 Points relating to the number of positive Reviews for Castle Dene is based on 8 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 8 Reviews ÷ 10 Target = 0.800
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Castle Dene has a Review Score of 9.2 (9.197) from 16 Reviews
Review submitted from a Website Submission by Elizabeth (Friend of Resident) on Saturday 6 January 2018. Relates to December 2017.
I was impressed by the warm welcome, caring manner and helpfulness of Castle Dene staff on my first visit to see my friend. Her room was bright, clean and most importantly she looked clean, well cared for and treated kindly and compassionately by the staff. She said she enjoyed the food, everybody was pleasant and appeared content. On my next visit I was equally impressed by the care she was receiving. The home was spotlessly clean and offered a genuinely warm, welcoming, caring environment for her.
Sadly she passed away recently at Castle Dene but continued to receive a high level of care, dignity and kindness to the end.
How likely would you be to recommend Castle Dene? Extremely Likely
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Review submitted from a Postal Card by W B (Daughter-in-law of Resident) on Monday 17 July 2017. Relates to July 2017.
My first experience of this care home was 9 years ago when I was seeking respite care for my step-mother. They were able to offer her a room and the standard of her care was excellent. So much so that when she was ready to go home, she decided to sell her property and move in permanently. She was very happy there until her death 18 months later.
Now my mother-in-law is unable to care for herself, she requested I get her a room at the same care home. I was lucky enough to be able to do this and now she is enjoying the same standard of care. A lot of the staff still remain from 9 years ago which is a very good recommendation. They remembered me and it was like visiting old friends again!
The care home has a friendly atmosphere with the staff, always extremely helpful and willing to do anything you ask. The whole place is kept very clean and is very safe. A lot of the rooms have a view overlooking the big garden. Choice of food and drink is very good and there are activities a lot of the time.
How likely would you be to recommend Castle Dene? Extremely Likely
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Review submitted from a Postal Card by Mary R (Wife of Resident) on Monday 26 June 2017. Relates to June 2017.
I feel happy with the care for my husband.
The staff are caring and treat him with respect and dignity. They always speak to me when I visit. The atmosphere in the home is busy but calm.
The management are accessible and helpful to staff, residents and visitors.
There are several areas where residents can choose to sit and 2 dining rooms. A small one and a larger one. The care home has large well kept pleasant gardens, with some seating areas.
How likely would you be to recommend Castle Dene? Extremely Likely
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Review submitted from a Website Submission by Jen J (Daughter of Resident) on Friday 23 June 2017. Relates to June 2017.
My mum was very unhappy during her stay. She was frightened, confused and desperately wanted to go home. The residents are herded into the conservatory (whether they want to not) in the morning so that cleaning of rooms can take place, then herded into the dining room for lunch, which smelled institutional.
Her room had a peculiar smell. Cleaners omitted to remove old food under the bed and left mum with no towel to wash.
She was regularly vomiting but her clothes were not changed and she was found in still grubby sick stained clothes by relatives. Dirty clothes were not taken away for washing until requested by relatives, and when washed, other peoples clothes were returned with hers.
I did not feel that her obvious health issues were being treated, nor were our concerns addressed. In fact when a relative telephoned, staff confused her with another resident and reported that she was fine, when actually her health was failing. She has since died.
How likely would you be to recommend Castle Dene? Extremely Unlikely
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Review submitted from a Postal Card by R M (Daughter of Resident) on Tuesday 20 June 2017. Relates to June 2017.
Mum and Dad had a respite period here of 10 days.
They seemed very happy and had no complaints of any staff or how they were treated.
Seemed to enjoy the food as well.
Any questions we asked were always answered and they were always happy to help.
How likely would you be to recommend Castle Dene? Extremely Likely
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Review submitted from a Postal Card by Linda W (Daughter of Resident) on Wednesday 31 May 2017. Relates to May 2017.
Kind, caring and considerate.
How likely would you be to recommend Castle Dene? Likely
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Review submitted from a Postal Card by Christopher M (Friend of Resident) on Tuesday 9 May 2017. Relates to April 2017.
Superb in every respect.
Great staff.
I need say no more.
How likely would you be to recommend Castle Dene? Likely
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Review submitted from a Postal Card by A C (Cousin of Resident) on Wednesday 3 May 2017. Relates to April 2017.
Staff always cheerful and willing to help in any way possible and made my cousin feel very welcome and part of the "family" at the home. She thoroughly enjoyed the music activity and said that the staff were extremely helpful to her. She misses seeing them all now she is back home.
How likely would you be to recommend Castle Dene? Extremely Likely
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Review submitted from a Postal Card by Sandra D (Niece of Resident) on Thursday 20 April 2017. Relates to April 2017.
The staff are very kind and friendly. At the smallest of problems I am phoned, my mind put at rest and they deal with it. My aunt has been happy here and I live 150 miles away. I am reassured she is ok. They have dealt with any illness and always call the doctor if needed.
How likely would you be to recommend Castle Dene? Extremely Likely
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Review submitted from a Postal Card by Z M (Son of Resident) on Friday 24 March 2017. Relates to March 2017.
The staff did their best to find out about mum and her history, so that they may better understand her and her needs. At all times in our experience, she was treated in a kind and dignified way.
How likely would you be to recommend Castle Dene? Extremely Likely
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Review submitted from a Postal Card by Geoff J (Son of Resident) on Wednesday 22 March 2017. Relates to March 2017.
Mum had developed behavioural problems of late, but was always treated with patience and respect. In general, I am pleased with the very spacious environment and the staff do their very best under sometimes very difficult conditions.
The fact that mum is local to her old home and family is a bonus.
How likely would you be to recommend Castle Dene? Likely
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Review submitted from a Postal Card by David R (Son of Resident) on Thursday 26 January 2017. Relates to January 2017.
My mother entered Castle Dene just before Christmas last year. My wife and I were very impressed by the management and all the staff who are very hard working and caring. Altogether the whole team are very dedicated and committed.
How likely would you be to recommend Castle Dene? Extremely Likely
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Review submitted from a Postal Card by Denise B (Relative of Resident) on Monday 16 January 2017. Relates to December 2016.
From the first day of being admitted to Castle Dene, my relative received the most wonderful care from all members of staff. From the house manager to even the laundry and domestic staff, she has been treated at all times with dignity and respect.
We and her friends have visited at all different times and this being our first experience of a care home, having read many 'horror stories' about care homes, we can only speak highly of this dedicated team of people working at Castle Dene.
Our relative is so happy with the interim respite she has received here, she has now decided to make this her permanent home as she feels safe and cared for.
How likely would you be to recommend Castle Dene? Extremely Likely
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Review submitted from a Postal Card by Yvonne P (Wife of Resident) on Wednesday 11 January 2017. Relates to December 2016.
Where do I start? I have been visiting Castle Dene for the last 2 years. The welcome by all the staff and what they do for all the residents and the compassion they all show is wonderful! There is nothing more I can add to say about this wonderful care home apart from I am so lucky my husband has the privilege of staying here in Castle Dene.
How likely would you be to recommend Castle Dene? Extremely Likely
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Review submitted from a Postal Card by Fiona J (Niece of Resident) on Monday 9 January 2017. Relates to December 2016.
The staff and especially the manager were fantastic. The home was always clean and lots for the residents to do. Food was always great. Thank you.
How likely would you be to recommend Castle Dene? Extremely Likely
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Review submitted from a Postal Card by Sheila K (Daughter of Resident) on Thursday 6 August 2015. Relates to July 2015.
My mother and step father went into Castledene in 2007. My step father passed away in 2012, my mother is still in the home, I go in each day so I don't miss much. She is well looked after and cared for, always clean, well fed and loved by the staff. I have only good things to say about South care/Castledene. Manager and under manager always have their door open.
How likely would you be to recommend Castle Dene? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Castle Dene